Chetola Resort & Conference Center
Controller
Chetola Resort & Conference Center, Blowing Rock, North Carolina, United States, 28605
Overview
Join to apply for the
Controller
role at
Chetola Resort & Conference Center .
For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the Blue Ridge Mountains, Blowing Rock, North Carolina. Chetola is a luxury destination with refined hospitality, immersive outdoor experiences, award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, Chetola is entering an exciting chapter rooted in renewal, authentic elegance, and exceptional guest service.
The Role Chetola Resort is seeking a proactive, detail-driven
Controller
to oversee the resort’s accounting operations and guide its financial strategy. The Controller will manage daily accounting department functions, ensure accurate and compliant financial reporting, and serve as a strategic partner to the Executive Team. The role supports Forbes-aligned service excellence by ensuring financial accuracy, discretion, and seamless cross-department collaboration that protects guest trust.
This position is primarily on-site in Blowing Rock, NC, with limited flexibility for the right candidate. The Controller must be available on property a minimum of 2–3 times per month. The on-site requirement may be evaluated over time based on business needs and partnership requirements.
What You’ll Do Financial Leadership
Oversee the accounting department, including accounts payable, accounts receivable, payroll, and bank reconciliations
Maintain and enhance accounting policies, procedures, and internal controls
Prepare monthly, quarterly, and annual financial statements and reports, including budgets, forecasts, and tax planning
Work with the Executive Team to guide financial decisions through clear, timely financial insights
Develop, recommend, and monitor financial performance benchmarks and KPIs
Coordinate and lead audits, including preparation of required documentation
Service Excellence & Operational Partnership
Ensure financial systems and controls support accurate guest billing, folios, and charges, minimizing discrepancies
Partner with Front Office, Rooms, Food & Beverage, POAs and Operations leaders to resolve billing or financial issues quickly and discreetly
Support timely payroll and vendor payments to maintain team morale and uninterrupted operations
Identify and correct financial or process gaps that could impact guest experience or service flow
Promote clear cross-department communication to resolve issues without friction or guest repetition
Compliance & Risk Management
Ensure full compliance with all federal, state, and local financial regulations
Coordinate and lead audits, including preparation of required documentation
Identify financial risks and recommend mitigation strategies
Maintain confidentiality, professionalism, and discretion when handling sensitive financial or employee-related matters
Strategic Partnership & Oversight
Provide clear financial insights to support operational and strategic decision-making
Recommend performance benchmarks and help track key financial KPIs
Partner with department leaders to manage budgets and improve financial performance
Balance fiscal responsibility with service-driven operational needs and staffing requirements
Team Development
Hire, train, and supervise accounting team members
Foster a culture of accountability, accuracy, collaboration, and service-minded professionalism
Evaluate team workflows and implement process improvements that enhance efficiency and reliability
Requirements About You
A detail-oriented and trustworthy financial leader with a strong command of accounting principles and business operations
Confident working both independently and collaboratively with cross-functional teams
Capable of balancing day-to-day financial tasks with long-term strategy
Known for integrity, analytical skills, and ability to meet deadlines
Able to thrive in a hospitality setting and adapt to a dynamic resort environment
Understands how financial accuracy, discretion, and timeliness directly impact guest trust and service quality
Approaches financial leadership with a hospitality mindset—calm, solutions-oriented, and collaborative
Values being present and engaged on-site to build strong partnerships, support operations, and stay connected to the business
Education & Experience
Bachelor's degree in Accounting, Finance, Business Administration, or a related field (Master’s preferred)
Minimum of 5 years of progressive accounting experience, with leadership responsibilities
Experience with M3 and Insight accounting systems preferred
Strong understanding of GAAP, financial reporting, and audit practices
Excellent communication skills and the ability to explain financial concepts clearly
Previous hospitality, resort, or club experience is a plus and strongly preferred in service-driven environments
Why Chetola
One of the largest private employers in the county with strong opportunities for professional growth
Work closely with resort leadership to shape the financial health and future of a treasured mountain destination
Culture rooted in connection, craftsmanship, and care
Competitive salary
Comprehensive benefits package including health, dental, vision, supplemental plans, PTO, and resort perks
Equity, Diversity, and Inclusion: Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Accounting/Auditing and Finance
Industries: Hospitality
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Controller
role at
Chetola Resort & Conference Center .
For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the Blue Ridge Mountains, Blowing Rock, North Carolina. Chetola is a luxury destination with refined hospitality, immersive outdoor experiences, award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, Chetola is entering an exciting chapter rooted in renewal, authentic elegance, and exceptional guest service.
The Role Chetola Resort is seeking a proactive, detail-driven
Controller
to oversee the resort’s accounting operations and guide its financial strategy. The Controller will manage daily accounting department functions, ensure accurate and compliant financial reporting, and serve as a strategic partner to the Executive Team. The role supports Forbes-aligned service excellence by ensuring financial accuracy, discretion, and seamless cross-department collaboration that protects guest trust.
This position is primarily on-site in Blowing Rock, NC, with limited flexibility for the right candidate. The Controller must be available on property a minimum of 2–3 times per month. The on-site requirement may be evaluated over time based on business needs and partnership requirements.
What You’ll Do Financial Leadership
Oversee the accounting department, including accounts payable, accounts receivable, payroll, and bank reconciliations
Maintain and enhance accounting policies, procedures, and internal controls
Prepare monthly, quarterly, and annual financial statements and reports, including budgets, forecasts, and tax planning
Work with the Executive Team to guide financial decisions through clear, timely financial insights
Develop, recommend, and monitor financial performance benchmarks and KPIs
Coordinate and lead audits, including preparation of required documentation
Service Excellence & Operational Partnership
Ensure financial systems and controls support accurate guest billing, folios, and charges, minimizing discrepancies
Partner with Front Office, Rooms, Food & Beverage, POAs and Operations leaders to resolve billing or financial issues quickly and discreetly
Support timely payroll and vendor payments to maintain team morale and uninterrupted operations
Identify and correct financial or process gaps that could impact guest experience or service flow
Promote clear cross-department communication to resolve issues without friction or guest repetition
Compliance & Risk Management
Ensure full compliance with all federal, state, and local financial regulations
Coordinate and lead audits, including preparation of required documentation
Identify financial risks and recommend mitigation strategies
Maintain confidentiality, professionalism, and discretion when handling sensitive financial or employee-related matters
Strategic Partnership & Oversight
Provide clear financial insights to support operational and strategic decision-making
Recommend performance benchmarks and help track key financial KPIs
Partner with department leaders to manage budgets and improve financial performance
Balance fiscal responsibility with service-driven operational needs and staffing requirements
Team Development
Hire, train, and supervise accounting team members
Foster a culture of accountability, accuracy, collaboration, and service-minded professionalism
Evaluate team workflows and implement process improvements that enhance efficiency and reliability
Requirements About You
A detail-oriented and trustworthy financial leader with a strong command of accounting principles and business operations
Confident working both independently and collaboratively with cross-functional teams
Capable of balancing day-to-day financial tasks with long-term strategy
Known for integrity, analytical skills, and ability to meet deadlines
Able to thrive in a hospitality setting and adapt to a dynamic resort environment
Understands how financial accuracy, discretion, and timeliness directly impact guest trust and service quality
Approaches financial leadership with a hospitality mindset—calm, solutions-oriented, and collaborative
Values being present and engaged on-site to build strong partnerships, support operations, and stay connected to the business
Education & Experience
Bachelor's degree in Accounting, Finance, Business Administration, or a related field (Master’s preferred)
Minimum of 5 years of progressive accounting experience, with leadership responsibilities
Experience with M3 and Insight accounting systems preferred
Strong understanding of GAAP, financial reporting, and audit practices
Excellent communication skills and the ability to explain financial concepts clearly
Previous hospitality, resort, or club experience is a plus and strongly preferred in service-driven environments
Why Chetola
One of the largest private employers in the county with strong opportunities for professional growth
Work closely with resort leadership to shape the financial health and future of a treasured mountain destination
Culture rooted in connection, craftsmanship, and care
Competitive salary
Comprehensive benefits package including health, dental, vision, supplemental plans, PTO, and resort perks
Equity, Diversity, and Inclusion: Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Accounting/Auditing and Finance
Industries: Hospitality
#J-18808-Ljbffr