FirstBank
FRAUD ANALYST - BANKING OPERATIONS FRAUD MNGT - FIRSTBANK PR
FirstBank, San Juan, San Juan, us, 00902
Fraud Analyst – Banking Operations Fraud Management – FirstBank PR
Join
FirstBank
as a Fraud Analyst. This role focuses on reviewing potential fraudulent accounts and taking appropriate action to reduce net fraud loss dollars.
A Brief Overview The Fraud Analyst reviews potential fraudulent accounts and takes appropriate action based on account and transaction characteristics. The main objective is to reduce the net fraud loss dollars.
What You’ll Need to Succeed
Monitors and manually reviews deposit and consumer credit accounts, debit and credit cards, mortgage, ACH, wire transfer, merchant, cash management, and credit card products/services for Puerto Rico, ECR, and Florida; and transaction activity for possible fraud, abuse, and/or compliance violations; this may include direct contact with account holders to verify the authenticity of transactions.
Reviews fraud detection reports and online queues to identify fraudulent activities.
Identifies ID Theft and fraud red flags and acts accordingly.
Identifies possible financial exploitation and acts accordingly.
Processes outbound/inbound calls with customers, victims, and Bank employees.
Contacts third‑party personnel regarding check referrals.
Identifies loss patterns and provides detailed feedback to improve on loss prevention strategies.
Conducts simple to moderate fraud analysis to identify potential fraud and prepares documentation of each case to be submitted to the Corporate Security Department and/or the Corporate Compliance Department.
Suggests improvements in the tools and techniques to monitor possible fraudulent transactions.
Investigates and resolves irregular transactions reported by customers and employees.
Maintains fraudulent activity logs/records/databases, reconciles and summarizes fraud losses.
Prepares well‑written descriptive and informative reports of identified suspicious activity.
Provides excellent customer service to partners and customers.
Required Skills and Qualifications
Proficiency in MS Word, Excel, and Access.
Excellent problem‑solving and decision‑making skills.
Ability to handle sensitive and confidential information and matters.
Must be able to manage objections from clients.
Write, speak, and comprehend English and Spanish – fully bilingual.
Heavy analytical and conflict‑resolution skills are necessary for this role.
Flexible schedule availability.
Education & Experience A bachelor’s degree and at least two (2) years of similar and related experience is required, or the equivalent combination of education and six (6) years of experience is needed to perform the functions of this job. Experience must include Banking Operations, Bankcard, Deposit and Consumer accounts, Mortgage, ACH, Cash Management and/or Merchant fraud management. Written and oral fluency in English and Spanish is required. The incumbent must write, speak, and comprehend English and Spanish languages and have PC knowledge. Must be able to work after hours, weekends and holidays.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Job Details Seniority level: Associate
Employment type: Full‑time
Job function: Finance
Industries: Banking
Referrals increase your chances of interviewing at FirstBank by 2x.
#J-18808-Ljbffr
FirstBank
as a Fraud Analyst. This role focuses on reviewing potential fraudulent accounts and taking appropriate action to reduce net fraud loss dollars.
A Brief Overview The Fraud Analyst reviews potential fraudulent accounts and takes appropriate action based on account and transaction characteristics. The main objective is to reduce the net fraud loss dollars.
What You’ll Need to Succeed
Monitors and manually reviews deposit and consumer credit accounts, debit and credit cards, mortgage, ACH, wire transfer, merchant, cash management, and credit card products/services for Puerto Rico, ECR, and Florida; and transaction activity for possible fraud, abuse, and/or compliance violations; this may include direct contact with account holders to verify the authenticity of transactions.
Reviews fraud detection reports and online queues to identify fraudulent activities.
Identifies ID Theft and fraud red flags and acts accordingly.
Identifies possible financial exploitation and acts accordingly.
Processes outbound/inbound calls with customers, victims, and Bank employees.
Contacts third‑party personnel regarding check referrals.
Identifies loss patterns and provides detailed feedback to improve on loss prevention strategies.
Conducts simple to moderate fraud analysis to identify potential fraud and prepares documentation of each case to be submitted to the Corporate Security Department and/or the Corporate Compliance Department.
Suggests improvements in the tools and techniques to monitor possible fraudulent transactions.
Investigates and resolves irregular transactions reported by customers and employees.
Maintains fraudulent activity logs/records/databases, reconciles and summarizes fraud losses.
Prepares well‑written descriptive and informative reports of identified suspicious activity.
Provides excellent customer service to partners and customers.
Required Skills and Qualifications
Proficiency in MS Word, Excel, and Access.
Excellent problem‑solving and decision‑making skills.
Ability to handle sensitive and confidential information and matters.
Must be able to manage objections from clients.
Write, speak, and comprehend English and Spanish – fully bilingual.
Heavy analytical and conflict‑resolution skills are necessary for this role.
Flexible schedule availability.
Education & Experience A bachelor’s degree and at least two (2) years of similar and related experience is required, or the equivalent combination of education and six (6) years of experience is needed to perform the functions of this job. Experience must include Banking Operations, Bankcard, Deposit and Consumer accounts, Mortgage, ACH, Cash Management and/or Merchant fraud management. Written and oral fluency in English and Spanish is required. The incumbent must write, speak, and comprehend English and Spanish languages and have PC knowledge. Must be able to work after hours, weekends and holidays.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Job Details Seniority level: Associate
Employment type: Full‑time
Job function: Finance
Industries: Banking
Referrals increase your chances of interviewing at FirstBank by 2x.
#J-18808-Ljbffr