Sutherland
Customer Service Representatives- Financial | On-Site Tulsa, OK
Sutherland, Tulsa, Oklahoma, United States, 74145
Company Description
Ready to make a real impact in the world of finance? At Sutherland, we’re looking for enthusiastic, people-focused professionals to join our dynamic financial services team. If you thrive in a fast-paced environment, love solving problems, and enjoy connecting with customers, this is your chance to shine. Join us in delivering exceptional support, building meaningful relationships, and being part of a team that’s as committed to your growth as you are. Apply today and let’s grow together!
Job Description
Provide customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
Escalate more technical product-related issues to proper product support department.
Process a high volume of consumer inquiries about banking products and services and resolves a targeted percentage of those inquiries.
Troubleshoot customer issues, identifies root cause of the issue and uses tools and resources to determine how to resolve the customer issues.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
Track and document inbound support requests and ensures proper notation of customer issues.
Update customer information and ensures accurate entry of contact information.
Meet standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced peers.
Other related duties assigned as needed.
What We Offer
Competitive pay, generous flexible vacation policy, and 401k
Paid training, coaching, development and career planning
Medical, dental, and vision benefits; EAP, health and wellness programs, and more
Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
High school diploma or GED
At least one year of call center experience
At least one year of customer service experience
Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
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Job Description
Provide customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
Escalate more technical product-related issues to proper product support department.
Process a high volume of consumer inquiries about banking products and services and resolves a targeted percentage of those inquiries.
Troubleshoot customer issues, identifies root cause of the issue and uses tools and resources to determine how to resolve the customer issues.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
Track and document inbound support requests and ensures proper notation of customer issues.
Update customer information and ensures accurate entry of contact information.
Meet standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced peers.
Other related duties assigned as needed.
What We Offer
Competitive pay, generous flexible vacation policy, and 401k
Paid training, coaching, development and career planning
Medical, dental, and vision benefits; EAP, health and wellness programs, and more
Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
High school diploma or GED
At least one year of call center experience
At least one year of customer service experience
Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
#J-18808-Ljbffr