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MetroNational

Hospitality Manager - Ranch

MetroNational, Somerville, Texas, United States, 77879

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Description The Ranch Hospitality Manager is responsible for overseeing all hospitality operations at the ranch, ensuring exceptional guest experiences while maintaining property standards and supporting business objectives. This role combines operational leadership, guest services, marketing, and financial management to deliver a seamless and high-quality hospitality offering.

Essential Duties and Responsibilities

Oversee day-to-day hospitality operations and execute the ranch business plan.

Coordinate guest arrangements and accommodations.

Implement and manage booking systems.

Manage guest and lodging calendars and communicate with Yellow Rose Garden and Corporate.

Coordinate guest activities with Ranch Wildlife Manager.

Supervise and coordinate staff including Chef, Maintenance Technician, and Housekeepers.

Manage food and beverage services.

Greet and welcome guests upon arrival.

Maintain property standards through proactive facilities maintenance and cleanliness.

Manage all ranch inventory lists and checklists.

Oversee Ranch Marketing and develop/execute marketing strategies to promote the ranch’s hospitality and wildlife offerings.

Manage ranch website and social media.

Stay up to date with relevant member organizations and events.

Work with Director, Land Management and Ranch Wildlife Manager to update ranch pricing lists and promotional materials.

Work with Director, Land Management and Wildlife team on annual budgets and revenue projections.

Business plan, financial and budget development/management.

Review financial budget monthly with Director, Land Management and report on upcoming expenditures.

Conduct approved business transactions.

Utilize corporate accounting and financial software systems.

Maintain ranch regulatory compliance and recordkeeping.

Coordinate day-to-day ranch operations with Ranch Wildlife Manager.

Conduct staff meetings to coordinate duties, events, projects, and other requirements.

Responsible for staff performance monitoring.

Manage 3rd party consultants, contractors, brokers, and vendors.

Enforce ranch rules and requirements.

Manage security systems and ranch access.

Requirements

Valid Driver’s license with a good driving record required.

Preferred vehicle and farming equipment use and repair.

Farming/ranch/hunting experience required.

Strong Leadership and Staff Management experience required.

Hospitality experience preferred.

Computer skills and management experience required.

Excellent Communication and organizational Skills.

Adaptable to challenges, change, and uncertainty.

Social media & Marketing Experience highly preferred.

Core Competencies

Team Oriented: The ability to work effectively with others and to add value within the dynamics of the Company’s group endeavors.

Relationship Builder: Establish healthy and respectful working relationships with all shareholders and customers.

Legacy Mindset: Thinks long-term, protects organizational heritage.

Transparency: Demonstrates openness in communication and decision-making.

Communication Skills: Effective communication skills including professionalism, active listening, adaptability, and collaboration.

Problem Solving: Accurate analysis of situations and productive decision-making.

Initiative: Proactively identify and address customer needs and anticipate potential issues.

Accountability: Accept responsibility for own actions and decisions.

Core Value Based Competencies

Integrity: Ethical, diligent, and conscientious.

Trust: Reliable, honest, and humble.

Impact: Results-oriented, driven, and innovative.

Legacy: Forward-thinking, resilient, committed.

Physical Demands: Requires sufficient personal mobility and physical reflexes.

Work Environment: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The level in the work environment is usually quiet.

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