RoundPoint Mortgage Servicing LLC
Records Management Supervisor
RoundPoint Mortgage Servicing LLC, Fort Mill, South Carolina, United States, 29715
4 days ago Be among the first 25 applicants
The Records Management Supervisor oversees day-to-day records management and mortgage lien release operations within a mortgage servicing environment. This role supervises a team of Records Management Specialists and ensures accurate, timely, and compliant handling of loan documents, lien releases, and mailroom operations.
Responsibilities
Supervise and develop a team of Records Management Specialists
Oversee mortgage lien release processing, including vendor coordination and issue resolution
Track and report lien releases to ensure state timeline compliance
Manage mailroom operations and document intake/distribution
Oversee loan document intake, scanning, indexing, quality control, and secure storage (onsite/offsite)
Coordinate shipment and tracking of physical loan files and documents
Assist with loan modification document execution and recording
Monitor KPIs and SLAs; produce operational reporting and identify process gaps
Research and resolve internal and external document-related inquiries
Review and approve vendor invoices related to records and lien release activities
Recommend process improvements and support operational initiatives
Qualifications
2+ years of mortgage servicing experience
2+ years of supervisory experience
Strong organizational, analytical, and problem‑solving skills
Results‑driven with the ability to manage daily operational workflows
Preferred
MSP loan servicing system experience
Bachelor’s degree (BA/BS)
Physical Demands & Working Conditions
Ability to communicate effectively through speech and hearing, both in-person and over the phone.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
About Company RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk‑adjusted returns to our stockholders.
Location Fort Mill, SC
Employee Status Regular
Travel No
Telecommuter Position No
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The Records Management Supervisor oversees day-to-day records management and mortgage lien release operations within a mortgage servicing environment. This role supervises a team of Records Management Specialists and ensures accurate, timely, and compliant handling of loan documents, lien releases, and mailroom operations.
Responsibilities
Supervise and develop a team of Records Management Specialists
Oversee mortgage lien release processing, including vendor coordination and issue resolution
Track and report lien releases to ensure state timeline compliance
Manage mailroom operations and document intake/distribution
Oversee loan document intake, scanning, indexing, quality control, and secure storage (onsite/offsite)
Coordinate shipment and tracking of physical loan files and documents
Assist with loan modification document execution and recording
Monitor KPIs and SLAs; produce operational reporting and identify process gaps
Research and resolve internal and external document-related inquiries
Review and approve vendor invoices related to records and lien release activities
Recommend process improvements and support operational initiatives
Qualifications
2+ years of mortgage servicing experience
2+ years of supervisory experience
Strong organizational, analytical, and problem‑solving skills
Results‑driven with the ability to manage daily operational workflows
Preferred
MSP loan servicing system experience
Bachelor’s degree (BA/BS)
Physical Demands & Working Conditions
Ability to communicate effectively through speech and hearing, both in-person and over the phone.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
About Company RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk‑adjusted returns to our stockholders.
Location Fort Mill, SC
Employee Status Regular
Travel No
Telecommuter Position No
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