Galt House Hotel
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The Galt House Hotel, a Wyndham Trademark Hotel is the only largest hotel in the state of Kentucky and the largest in Wyndham brand. The 1296-room hotel features over 150,000 sq. ft. of meeting space, 53 meeting rooms, an outdoor pool, retail space, and a salon and spa.
As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.
Responsibilities
Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Drive the company to achieve and surpass sales, profitability, cash flow and business goals and objectives. Measure and ensure the effectiveness of all internal and external processes. Provide timely, accurate and complete reports on the operating condition of the company. Maintain standards for product quality, equipment, and operator performance and use cost‑effective technology to maximize production. Preserve fixed assets. Recommend purchases of new equipment and improvements to property systems. Spearhead the development, communication and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. Motivate and lead a high‑performance management team; attract, recruit and retain required members of the executive team not currently in place; mentor as a cornerstone of the management career development program. Assist in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives. Foster a success‑oriented, accountable environment within the company. Represent the firm with clients, investors, and business partners. Develop, monitor, and report on operating costs within functional areas. Alert management of cost and labor overrun. Make recommendations and implement solutions to problems related to same. Ensure hotel functions are executed according to specifications and quality standards are met. Advise Human Resources and other management on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensure managers and supervisors adhere to company policy and administer practices in a fair and equitable manner. Manage budget and control expenses effectively. Hire, train, develop and appraise staff effectively. Take corrective action as necessary on a timely basis and in accordance with company policy. Consult with Human Resources as appropriate. Keep up‑to‑date on information and technology affecting functional area(s) to increase innovation and ensure compliance. Other duties as assigned. Qualifications
Bachelor’s degree (BS/BA) in business administration, industrial engineering or related field. 10 or more years of management experience, preferably in hotel operations. Knowledge of industry standards, human resources laws and regulations, and employee relations skills. Professional appearance and demeanor required. Must be able to communicate effectively with all levels of Management. Must have the ability to handle stress and pressure while maintaining composure. Must have the ability to resolve problems effectively and in a positive manner. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Must be detail oriented and have strong organizational skills. Must have proper telephone etiquette. Must be able to multi‑task and meet deadlines. Basic computer skills including Microsoft Office Software including Word and Excel are required. Must have legible handwriting skills. Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error. Must be able to work a flexible schedule including nights, holidays and weekends as business demands. Will be interacting with guests face‑to‑face and on the telephone. Must be able to work in a diverse, fast‑paced environment.
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Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Drive the company to achieve and surpass sales, profitability, cash flow and business goals and objectives. Measure and ensure the effectiveness of all internal and external processes. Provide timely, accurate and complete reports on the operating condition of the company. Maintain standards for product quality, equipment, and operator performance and use cost‑effective technology to maximize production. Preserve fixed assets. Recommend purchases of new equipment and improvements to property systems. Spearhead the development, communication and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. Motivate and lead a high‑performance management team; attract, recruit and retain required members of the executive team not currently in place; mentor as a cornerstone of the management career development program. Assist in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives. Foster a success‑oriented, accountable environment within the company. Represent the firm with clients, investors, and business partners. Develop, monitor, and report on operating costs within functional areas. Alert management of cost and labor overrun. Make recommendations and implement solutions to problems related to same. Ensure hotel functions are executed according to specifications and quality standards are met. Advise Human Resources and other management on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensure managers and supervisors adhere to company policy and administer practices in a fair and equitable manner. Manage budget and control expenses effectively. Hire, train, develop and appraise staff effectively. Take corrective action as necessary on a timely basis and in accordance with company policy. Consult with Human Resources as appropriate. Keep up‑to‑date on information and technology affecting functional area(s) to increase innovation and ensure compliance. Other duties as assigned. Qualifications
Bachelor’s degree (BS/BA) in business administration, industrial engineering or related field. 10 or more years of management experience, preferably in hotel operations. Knowledge of industry standards, human resources laws and regulations, and employee relations skills. Professional appearance and demeanor required. Must be able to communicate effectively with all levels of Management. Must have the ability to handle stress and pressure while maintaining composure. Must have the ability to resolve problems effectively and in a positive manner. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Must be detail oriented and have strong organizational skills. Must have proper telephone etiquette. Must be able to multi‑task and meet deadlines. Basic computer skills including Microsoft Office Software including Word and Excel are required. Must have legible handwriting skills. Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error. Must be able to work a flexible schedule including nights, holidays and weekends as business demands. Will be interacting with guests face‑to‑face and on the telephone. Must be able to work in a diverse, fast‑paced environment.
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