Cashier Receptionist

Job Summary The cashier/receptionist is a member of the health care department team who functions under the direction, guidance, and supervision of the department manager, assistant manager, or designee. They greet and check in all patients reporting to the medical office in a professional and courteous manner, ensuring accurate check‑in, check‑out (where applicable), information capture, and revenue collection per procedures. They have a general knowledge of the medical center to assist patients with questions and concerns and require extensive use of the computer.

Essential Responsibilities

Reception, Check‑in, Check‑out (where applicable)

Greet and assist patients that present

Follow appropriate patient registration/check‑in policies and procedures

Verify and/or update all demographic information (e.g., personal physician selection, language preference)

Working knowledge of health plan coverage types (traditional, deductible, etc.)

Check in patients by following check‑in policies and procedures using the check‑in systems or manual visit records when systems are down

Determine patients membership/benefits according to the benefit display

Create accounts as necessary (workers compensation, confidential, etc.)

Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary

Manage electronic in‑basket

Use notes function to document pre‑payments

Obtain a patient medical record number when necessary

Order health plan cards as needed

Collect co‑pays and fees, inform patients of available payment options

Generate appropriate encounter forms per procedure electronically or manually if the system is down

Direct patients to appropriate area after the check‑in process is completed

Check out patients by following checkout policies and procedures using the checkout systems or manual visit records when the system is down, if applicable

Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Medi‑Cal, and industrial patients

Initiate and complete required forms for all appointments per policy

Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes to collect appropriate revenue

Assist patients by:

Explaining co‑pays/applicable fees

Providing facility directions

Referring to other departments and administrative services for further information (Member Services, Medical Secretaries, Business Office)

Initiating and completing appropriate forms (Release Of Information, Patient Financial Responsibility)

Track referrals to specialty care using the consultation/referral system where applicable

Demonstrate knowledge and application of Patient Administration Appointment Registration (PARRS)

Maintain the patient will‑call area box if applicable

Communicate with clinical and business office staff as needed

Cash handling, reconciliation, and deposit:

Handle cash according to the Cash Handling Responsibility Agreement

Comply with all applicable cash handling policies and procedures

Safekeep change funds, revenue collected during the shift, and assigned revenue documents and keys for cash control

Obtain, secure, and ensure sufficient denominations for change

Reconcile shift and deposit funds per the Cash Handling Responsibility Agreement

Document and report discrepancies correctly

Other duties may be performed as required

Travel up to 50 miles to other facilities as needed (operational)

Work additional hours as required up to 40 hours

Hours subject to change with short notice

Seniority Level Entry level

Employment Type Full‑time

Job Function Other

Industries Hospitals and Health Care

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