Riverside Healthcare
MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD IMCU (FT)
Riverside Healthcare, Kankakee, Illinois, United States, 60901
MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST – RMC 3RD IMCU (FT)
To improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.
Responsibilities
Perform purposeful rounding at established intervals focusing on pain, positioning, personal needs (toileting), and possessions within reach (call light, phone, water).
Anticipate patient needs to reduce call light usage and improve responsiveness.
Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
Observe patients closely and promptly report changes in condition or behavior to the RN.
Monitor patients identified as fall risk and ensure safety interventions are in place.
Maintain a safe, clutter‑free patient environment; ensure call lights, personal items, and safety equipment are within reach.
Reinforce use of call light and safety precautions with patients and families; escalating safety concerns immediately to nursing staff.
Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
Respond promptly to patient requests and communicate any delays or concerns appropriately.
Accurately document care and observations per organizational standards.
Partner with RNs and the interdisciplinary team to support patient care goals; communicate patient needs, concerns, and observations clearly and timely.
Participate in unit huddles, safety rounds, and handoffs as assigned.
Serve as a visible, approachable caregiver during high‑volume mid‑shift hours.
Required Education and Licensure
Current Certified Nursing Assistant (CNA) certification.
Basic Life Support (BLS) certification.
Required Experience
Ability to perform required physical tasks related to patient care.
Strong communication, observation, and interpersonal skills.
Preferred Experience
Experience in acute care or inpatient settings.
Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.
Key Performance Indicators
Improved patient satisfaction scores related to responsiveness.
Decreased patient falls during mid‑shift hours.
Consistent compliance with purposeful rounding expectations.
Positive feedback from patients, families, and care team members.
Benefits
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and short‑and long‑term disability.
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Pay Range USD $18.83 – $23.00 per hour.
Additional Information This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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Responsibilities
Perform purposeful rounding at established intervals focusing on pain, positioning, personal needs (toileting), and possessions within reach (call light, phone, water).
Anticipate patient needs to reduce call light usage and improve responsiveness.
Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
Observe patients closely and promptly report changes in condition or behavior to the RN.
Monitor patients identified as fall risk and ensure safety interventions are in place.
Maintain a safe, clutter‑free patient environment; ensure call lights, personal items, and safety equipment are within reach.
Reinforce use of call light and safety precautions with patients and families; escalating safety concerns immediately to nursing staff.
Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
Respond promptly to patient requests and communicate any delays or concerns appropriately.
Accurately document care and observations per organizational standards.
Partner with RNs and the interdisciplinary team to support patient care goals; communicate patient needs, concerns, and observations clearly and timely.
Participate in unit huddles, safety rounds, and handoffs as assigned.
Serve as a visible, approachable caregiver during high‑volume mid‑shift hours.
Required Education and Licensure
Current Certified Nursing Assistant (CNA) certification.
Basic Life Support (BLS) certification.
Required Experience
Ability to perform required physical tasks related to patient care.
Strong communication, observation, and interpersonal skills.
Preferred Experience
Experience in acute care or inpatient settings.
Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.
Key Performance Indicators
Improved patient satisfaction scores related to responsiveness.
Decreased patient falls during mid‑shift hours.
Consistent compliance with purposeful rounding expectations.
Positive feedback from patients, families, and care team members.
Benefits
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and short‑and long‑term disability.
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Pay Range USD $18.83 – $23.00 per hour.
Additional Information This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
#J-18808-Ljbffr