Riverside Healthcare
MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT)
Riverside Healthcare, Kankakee, Illinois, United States, 60901
MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT)
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MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT)
role at
Riverside Healthcare .
Overview
The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.
Schedule Requirements
9am-9pm.
Essential Duties And Responsibilities Purposeful Rounding & Proactive Care
Perform purposeful rounding at established intervals with focus on:
Pain
Positioning
Personal needs (toileting)
Possessions within reach (call light, phone, water)
Anticipate patient needs to reduce call light usage and improve responsiveness.
Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
Observe patients closely and promptly report changes in condition or behavior to the RN.
Fall Prevention & Safety
Monitor patients identified as fall risk and ensure safety interventions are in place.
Maintain a safe, clutter-free patient environment.
Ensure call lights, personal items, and safety equipment are within reach.
Reinforce use of call light and safety precautions with patients and families.
Escalate safety concerns immediately to nursing staff.
Patient Experience & Daily Care
Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
Provide respectful, patient-centered care that supports dignity and privacy.
Respond promptly to patient requests and communicate delays or concerns appropriately.
Accurately document care and observations per organizational standards.
Team Collaboration
Partner with RNs and the interdisciplinary team to support patient care goals.
Communicate patient needs, concerns, and observations clearly and in a timely manner.
Participate in unit huddles, safety rounds, and handoffs as assigned.
Serve as a visible, approachable caregiver during high-volume mid-shift hours.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment To You Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.
Compensation
Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift differential, on-call.
Opportunity for annual increases based on performance.
Benefits - .5 To 1.0 FTE
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Benefits - .001 To .49 FTE
Paid Leave Hours accrued as you work.
Required Education/Licensure
Current Certified Nursing Assistant (CNA) certification.
Basic Life Support (BLS) certification.
Required Experience
Ability to perform required physical tasks related to patient care.
Strong communication, observation, and interpersonal skills.
Preferred Experience
Experience in acute care or inpatient settings.
Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.
Key Performance Indicators
Improved patient satisfaction scores related to responsiveness.
Decreased patient falls during mid-shift hours.
Consistent compliance with purposeful rounding expectations.
Positive feedback from patients, families, and care team members.
Exposure / Sensory Requirements Various chemical, video display, blood and body fluids, and pathogen exposures are possible. Sensory requirements include
Speech, Vision, Smell, Hearing, Touch
for effective patient and staff communication and safety.
Physical and Activity Requirements Shift: Mid Shift (Midday). Sit: 10%; Twist: 5%; Stand: 45%; Crawl: 0%; Walk: 25%; Kneel: 0%; Lift: 6%; Drive: 0%; Squat: 2%; Climb: 1%; Bend: 5%; Reach above shoulders: 1%.
Maximum consecutive time (minutes): Sit 30; Twist 15; Stand 60; Crawl 0; Walk 15; Kneel 0; Lift 5; Drive 0; Squat 5; Climb 1; Bend 15; Reach above shoulders 5.
Maximum weight lifted: Up to 10 lbs frequently; 20 lbs frequently; 35 lbs frequently; 60 lbs occasionally; 75 lbs not required; 100 lbs not required; over 100 lbs not required.
Pay Range USD $18.83 - $23.00 per hour.
Seniority level Entry level
Employment type Part-time
Job function Management and Manufacturing
Industries Hospitals and Health Care
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MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT)
role at
Riverside Healthcare .
Overview
The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.
Schedule Requirements
9am-9pm.
Essential Duties And Responsibilities Purposeful Rounding & Proactive Care
Perform purposeful rounding at established intervals with focus on:
Pain
Positioning
Personal needs (toileting)
Possessions within reach (call light, phone, water)
Anticipate patient needs to reduce call light usage and improve responsiveness.
Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
Observe patients closely and promptly report changes in condition or behavior to the RN.
Fall Prevention & Safety
Monitor patients identified as fall risk and ensure safety interventions are in place.
Maintain a safe, clutter-free patient environment.
Ensure call lights, personal items, and safety equipment are within reach.
Reinforce use of call light and safety precautions with patients and families.
Escalate safety concerns immediately to nursing staff.
Patient Experience & Daily Care
Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
Provide respectful, patient-centered care that supports dignity and privacy.
Respond promptly to patient requests and communicate delays or concerns appropriately.
Accurately document care and observations per organizational standards.
Team Collaboration
Partner with RNs and the interdisciplinary team to support patient care goals.
Communicate patient needs, concerns, and observations clearly and in a timely manner.
Participate in unit huddles, safety rounds, and handoffs as assigned.
Serve as a visible, approachable caregiver during high-volume mid-shift hours.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment To You Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.
Compensation
Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift differential, on-call.
Opportunity for annual increases based on performance.
Benefits - .5 To 1.0 FTE
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Benefits - .001 To .49 FTE
Paid Leave Hours accrued as you work.
Required Education/Licensure
Current Certified Nursing Assistant (CNA) certification.
Basic Life Support (BLS) certification.
Required Experience
Ability to perform required physical tasks related to patient care.
Strong communication, observation, and interpersonal skills.
Preferred Experience
Experience in acute care or inpatient settings.
Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.
Key Performance Indicators
Improved patient satisfaction scores related to responsiveness.
Decreased patient falls during mid-shift hours.
Consistent compliance with purposeful rounding expectations.
Positive feedback from patients, families, and care team members.
Exposure / Sensory Requirements Various chemical, video display, blood and body fluids, and pathogen exposures are possible. Sensory requirements include
Speech, Vision, Smell, Hearing, Touch
for effective patient and staff communication and safety.
Physical and Activity Requirements Shift: Mid Shift (Midday). Sit: 10%; Twist: 5%; Stand: 45%; Crawl: 0%; Walk: 25%; Kneel: 0%; Lift: 6%; Drive: 0%; Squat: 2%; Climb: 1%; Bend: 5%; Reach above shoulders: 1%.
Maximum consecutive time (minutes): Sit 30; Twist 15; Stand 60; Crawl 0; Walk 15; Kneel 0; Lift 5; Drive 0; Squat 5; Climb 1; Bend 15; Reach above shoulders 5.
Maximum weight lifted: Up to 10 lbs frequently; 20 lbs frequently; 35 lbs frequently; 60 lbs occasionally; 75 lbs not required; 100 lbs not required; over 100 lbs not required.
Pay Range USD $18.83 - $23.00 per hour.
Seniority level Entry level
Employment type Part-time
Job function Management and Manufacturing
Industries Hospitals and Health Care
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