Socket Fiber
Socket is seeking a skilled
Business Account Coordinator
to join our team. This role is responsible for managing both existing and new business accounts. The ideal candidate will be a valuable asset to our business customers, offering exceptional customer service and handling various tasks to ensure the success and reliability of our network for these clients.
This is an in-office position.
What We Offer
401k matching
Medical benefits
Dental benefits
Vision benefits
Free fiber services if available in your area
Primary Responsibilities
Answer incoming inquiries about business services
Acts as a backup to the Business Center Analyst inbound call queue
Process payments and account maintenance
Make outbound calls for upcoming network maintenance
File creation, maintenance, and retention both digitally and physically
Complete the Socket disconnect procedure for past due customers
Communicate with other departments as needed
Be proactive in order to respond and anticipate customer needs
Other duties as assigned
Regular reliable attendance
Skills
Customer Service
Detail oriented
Multi-tasking
Initiative
Ability to work in a time driven environment
Proficiency with computers
Strong written and verbal communication skills
Telephone handling skills
Desired Skills
Reasoning ability
Ability to interpret basic income statements and balance sheets
Four years related college, trade school, or two years job-related experience in customer or technical service field preferred
Willingness to assume ownership
Quick learner
Ability to analyze complex data
Ready to grow your career and make a real impact?
Apply now
and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
This role is not eligible for Visa sponsorship.
This employer uses everify.
This role is not eligible for relocation.
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Sales and Business Development
Industries:
Telecommunications
Columbia, MO $50,000.00-$70,000.00
#J-18808-Ljbffr
Business Account Coordinator
to join our team. This role is responsible for managing both existing and new business accounts. The ideal candidate will be a valuable asset to our business customers, offering exceptional customer service and handling various tasks to ensure the success and reliability of our network for these clients.
This is an in-office position.
What We Offer
401k matching
Medical benefits
Dental benefits
Vision benefits
Free fiber services if available in your area
Primary Responsibilities
Answer incoming inquiries about business services
Acts as a backup to the Business Center Analyst inbound call queue
Process payments and account maintenance
Make outbound calls for upcoming network maintenance
File creation, maintenance, and retention both digitally and physically
Complete the Socket disconnect procedure for past due customers
Communicate with other departments as needed
Be proactive in order to respond and anticipate customer needs
Other duties as assigned
Regular reliable attendance
Skills
Customer Service
Detail oriented
Multi-tasking
Initiative
Ability to work in a time driven environment
Proficiency with computers
Strong written and verbal communication skills
Telephone handling skills
Desired Skills
Reasoning ability
Ability to interpret basic income statements and balance sheets
Four years related college, trade school, or two years job-related experience in customer or technical service field preferred
Willingness to assume ownership
Quick learner
Ability to analyze complex data
Ready to grow your career and make a real impact?
Apply now
and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
This role is not eligible for Visa sponsorship.
This employer uses everify.
This role is not eligible for relocation.
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Sales and Business Development
Industries:
Telecommunications
Columbia, MO $50,000.00-$70,000.00
#J-18808-Ljbffr