Ermenegildo Zegna Holditalia S.p.A
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|| --- | --- || Sales Supervisor | || CompanyID (accounts for anonymous companies) | 693,176 |* Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business* Manage Customer Relationships and Customer Service* Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”* Maximize sales through retail operational excellence.* Active benchmarking of competitor business and brand activities* Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset* Collate useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines* Utilize CRM software as the primary tool for after-sales communication* Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies, etc.* Develop an in-depth knowledge of Zegna products to include composition, style and origin* Execute activities to drive sell-through; proactively collaborating with merchandising and planning teams on stock consolidation and transfers* Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.* Assume the responsibilities of the General Manager in his or her absence.* Perform opening and closing procedures of the store.* Maintain the highest level of security awareness within the store.* 4-5 years of experience in the retail/hospitality* Ability to self-learn and self-develop* Strong customer service orientation, ability to delight clients* Proficient with digital technology* Exhibit excellent team leadership, customer service, and interpersonal skills* Bachelor’s Degree or equivalent required* Excellent written and verbal communication skills* The hiring range for this position ranges from $90,000-$95,000 annually, with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.* Annual gross salary range: $85,000k-90,000k + Competitive monthly bonus* Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.* Learning and development programs, including access to ZEGNA Made to Measure certification.* Paid vacation and holidays, based on tenure and role level #J-18808-Ljbffr
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|| --- | --- || Sales Supervisor | || CompanyID (accounts for anonymous companies) | 693,176 |* Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business* Manage Customer Relationships and Customer Service* Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”* Maximize sales through retail operational excellence.* Active benchmarking of competitor business and brand activities* Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset* Collate useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines* Utilize CRM software as the primary tool for after-sales communication* Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies, etc.* Develop an in-depth knowledge of Zegna products to include composition, style and origin* Execute activities to drive sell-through; proactively collaborating with merchandising and planning teams on stock consolidation and transfers* Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.* Assume the responsibilities of the General Manager in his or her absence.* Perform opening and closing procedures of the store.* Maintain the highest level of security awareness within the store.* 4-5 years of experience in the retail/hospitality* Ability to self-learn and self-develop* Strong customer service orientation, ability to delight clients* Proficient with digital technology* Exhibit excellent team leadership, customer service, and interpersonal skills* Bachelor’s Degree or equivalent required* Excellent written and verbal communication skills* The hiring range for this position ranges from $90,000-$95,000 annually, with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.* Annual gross salary range: $85,000k-90,000k + Competitive monthly bonus* Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.* Learning and development programs, including access to ZEGNA Made to Measure certification.* Paid vacation and holidays, based on tenure and role level #J-18808-Ljbffr