Convergys
Sr. Salesforce Developer page is loaded## Sr. Salesforce Developerlocations:
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R1695416Job Title:Sr. Salesforce DeveloperJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.The Senior Salesforce Developer is responsible for designing, building, and delivering scalable Salesforce solutions, including AI-enabled and Agentforce-driven use cases, across enterprise CRM environments. This role requires deep hands-on expertise in Salesforce development, integrations, and Service Cloud, as well as the ability to collaborate with stakeholders, mentor junior developers, and operate within Agile delivery models.The ideal candidate brings strong experience with Apex, Lightning Web Components (LWC), Flows, and integrations, and is comfortable contributing to Agentforce and AI-powered automation initiatives while maintaining Salesforce best practices and delivery excellence.# # **RESPONSIBILITIES*** Design, develop, and customize Salesforce solutions using **Apex, Lightning Web Components (LWC), and Flows**, including AI-enabled and Agentforce-supported workflows.* Implement and support **Agentforce and intelligent automation use cases**, particularly within Service Cloud and digital engagement scenarios.* Integrate Salesforce with external systems using **REST/SOAP APIs**, middleware (e.g., MuleSoft), and ETL tools.* Participate in application design, configuration, testing, deployment, and post-go-live support.* Support testing cycles, deployments, and production issue resolution, including bug fixes and performance optimizations.* Create and maintain **technical documentation, solution designs, and training materials**.* Conduct code reviews, enforce Salesforce development best practices, and ensure solution scalability and security.* Mentor junior and mid-level developers, providing technical guidance, feedback, and task delegation.* Collaborate closely with clients, product owners, architects, and Agile teams to gather requirements and communicate progress.* Participate in **Agile/Scrum ceremonies**, including sprint planning, stand-ups, demos, and retrospectives.* Support pre-sales and solutioning efforts when required, including **high-level estimations and technical input**.* Proactively contribute to continuous improvement initiatives across application design, delivery processes, and practice development.# # **QUALIFICATIONS*** 5+ years of hands-on experience working on **Salesforce platforms.*** Strong experience developing with **Apex, LWC, SOQL, unit testing, and the Force.com platform**.* Demonstrated experience supporting **Service Cloud implementations**, including case management, automation, and digital channels.* Experience implementing or supporting **Agentforce, AI-powered automation, or intelligent agent use cases** within Salesforce environments.* Solid experience with **complex integrations**, object-oriented design patterns, and relational databases.* Proficiency in **web technologies** (HTML5, JavaScript, CSS) and web services (REST, SOAP, JSON, XML).* Experience working in **Agile/Scrum delivery models**.* Strong organizational, verbal, and written communication skills.* Advanced English proficiency (written and spoken).# **CERTIFICATIONS*** **Salesforce Platform Developer II (PDII)** – Required* **Salesforce Platform Developer I** – Required* **Salesforce Service Cloud Consultant** – Preferred* **Salesforce AI / Agentforce-related certifications** – PreferredLocation:MEX Work-at-HomeLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr
MEX Work-at-Home:
COL Work-at-Home:
DOM Work-at-Home:
CRI Work-at-Home:
SLV Work-at-Hometime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R1695416Job Title:Sr. Salesforce DeveloperJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.The Senior Salesforce Developer is responsible for designing, building, and delivering scalable Salesforce solutions, including AI-enabled and Agentforce-driven use cases, across enterprise CRM environments. This role requires deep hands-on expertise in Salesforce development, integrations, and Service Cloud, as well as the ability to collaborate with stakeholders, mentor junior developers, and operate within Agile delivery models.The ideal candidate brings strong experience with Apex, Lightning Web Components (LWC), Flows, and integrations, and is comfortable contributing to Agentforce and AI-powered automation initiatives while maintaining Salesforce best practices and delivery excellence.# # **RESPONSIBILITIES*** Design, develop, and customize Salesforce solutions using **Apex, Lightning Web Components (LWC), and Flows**, including AI-enabled and Agentforce-supported workflows.* Implement and support **Agentforce and intelligent automation use cases**, particularly within Service Cloud and digital engagement scenarios.* Integrate Salesforce with external systems using **REST/SOAP APIs**, middleware (e.g., MuleSoft), and ETL tools.* Participate in application design, configuration, testing, deployment, and post-go-live support.* Support testing cycles, deployments, and production issue resolution, including bug fixes and performance optimizations.* Create and maintain **technical documentation, solution designs, and training materials**.* Conduct code reviews, enforce Salesforce development best practices, and ensure solution scalability and security.* Mentor junior and mid-level developers, providing technical guidance, feedback, and task delegation.* Collaborate closely with clients, product owners, architects, and Agile teams to gather requirements and communicate progress.* Participate in **Agile/Scrum ceremonies**, including sprint planning, stand-ups, demos, and retrospectives.* Support pre-sales and solutioning efforts when required, including **high-level estimations and technical input**.* Proactively contribute to continuous improvement initiatives across application design, delivery processes, and practice development.# # **QUALIFICATIONS*** 5+ years of hands-on experience working on **Salesforce platforms.*** Strong experience developing with **Apex, LWC, SOQL, unit testing, and the Force.com platform**.* Demonstrated experience supporting **Service Cloud implementations**, including case management, automation, and digital channels.* Experience implementing or supporting **Agentforce, AI-powered automation, or intelligent agent use cases** within Salesforce environments.* Solid experience with **complex integrations**, object-oriented design patterns, and relational databases.* Proficiency in **web technologies** (HTML5, JavaScript, CSS) and web services (REST, SOAP, JSON, XML).* Experience working in **Agile/Scrum delivery models**.* Strong organizational, verbal, and written communication skills.* Advanced English proficiency (written and spoken).# **CERTIFICATIONS*** **Salesforce Platform Developer II (PDII)** – Required* **Salesforce Platform Developer I** – Required* **Salesforce Service Cloud Consultant** – Preferred* **Salesforce AI / Agentforce-related certifications** – PreferredLocation:MEX Work-at-HomeLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr