Coca-Cola Bottlers' Sales & Services
Equipment and Route Settlement Process Improvement Specialist
Coca-Cola Bottlers' Sales & Services, Tampa, Florida, us, 33646
Equipment and Route Settlement Process Improvement Specialist
The CONA Settlement Process Improvement Specialist will be responsible for sustaining a strong partnership with CCBSS internal customers, outside service providers, and key partners (Bottlers, Finance, Audit, and Sales). The position will analyze, develop and execute strategies in the management of an assigned customer group, analyze data to identify trends, develop processes or procedures to mitigate risk, define and implement appropriate strategies to achieve performance metrics, and provide oversight for BPO’s performance.
Responsibilities
Perform detailed analysis on billing discrepancies, including pricing issues and invoicing errors. Perform a complete comparative audit of inventory movements vs. billing correction requests.
Ensure that all billing takes place daily and the timely resolution of any pending billing.
Review and analyze AR/AP requests on misapplied payments on customer accounts and potential customer "pay outs" respectively.
Provide detailed coding, correction, and PLM support to all sales centers across our bottling partners. Evaluate rejected Over Short Online variances and coordinate resolution with the Sales Center personnel and/or Process Improvement & Controls Specialists.
Monitor all failed uploads and elevate findings to Sales Center personnel for verification/rekey. Process exceptions in the Over Short tool.
Assist BPO providers in all aspects of Route Accounting functions.
Prepare high‑quality, detailed training materials to be used as a reference guide in the processing of Route Accounting corrections.
Pre‑transition training with BPO providers to ensure a seamless transfer of knowledge and responsibilities.
Hands‑on training abroad with BPO providers to stimulate a thorough understanding of roles and responsibilities.
Timely analysis and follow‑up on all issues raised by BPO providers.
Detailed analysis of corrections completed by BPO providers.
Demonstrate ability to recognize and elevate issues found in the processing of corrections performed by global business partners and develop solutions.
Routine analysis of correction status to ensure all corrections are completed according to posted turnaround times. Timely feedback on erroneously rejected over/short items.
Perform detailed analytics on drivers over short variances via Over Short.
Routine analysis/resolution of the OnBase Exception queue.
Reporting, support GL reconciliation for re‑manufactured equipment, monitor, respond, and resolve questions/issues from client bottlers.
Execute billing and resolve defects in the monthly service revenue.
Develop and maintain process documentation for internal and external stakeholders.
Actively lead and engage with bottlers in management routines with internal stakeholders.
Develop, produce, and automate reporting and analysis to support the process.
Identify best practices/procedures and develop recommendations to enhance the efficiency and effectiveness of the overall Equipment Control process.
Special projects and other duties as assigned.
Key Skills and Abilities
Process Improvement
Workflow implementation and analysis skills
Proficiency in SAP, MS Office (specifically Excel)
SAP experience
An understanding of database concepts is helpful for success in this position.
A credit check is required for this position in Finance.
Education Requirements Minimum: High School or GED Preferred: Bachelor's Degree in Accounting or Finance
Years of Experience
5+ years of work experience in performing data analysis, financial reporting, and database management.
5+ years of professional experience in SAP.
Demonstrated ability to analyze existing and potential workflows, processes, supporting systems, and procedures, and to identify improvements.
Required Travel Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.
Benefits
Work‑Life Integration – Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary – A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition – Acknowledging our employees’ contributions
Retirement Plans & Guidance – Programs to assist associates in saving for retirement
Health & Welfare Plans – Medical, life, and disability insurance plans
EEO Statement Coca‑Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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Responsibilities
Perform detailed analysis on billing discrepancies, including pricing issues and invoicing errors. Perform a complete comparative audit of inventory movements vs. billing correction requests.
Ensure that all billing takes place daily and the timely resolution of any pending billing.
Review and analyze AR/AP requests on misapplied payments on customer accounts and potential customer "pay outs" respectively.
Provide detailed coding, correction, and PLM support to all sales centers across our bottling partners. Evaluate rejected Over Short Online variances and coordinate resolution with the Sales Center personnel and/or Process Improvement & Controls Specialists.
Monitor all failed uploads and elevate findings to Sales Center personnel for verification/rekey. Process exceptions in the Over Short tool.
Assist BPO providers in all aspects of Route Accounting functions.
Prepare high‑quality, detailed training materials to be used as a reference guide in the processing of Route Accounting corrections.
Pre‑transition training with BPO providers to ensure a seamless transfer of knowledge and responsibilities.
Hands‑on training abroad with BPO providers to stimulate a thorough understanding of roles and responsibilities.
Timely analysis and follow‑up on all issues raised by BPO providers.
Detailed analysis of corrections completed by BPO providers.
Demonstrate ability to recognize and elevate issues found in the processing of corrections performed by global business partners and develop solutions.
Routine analysis of correction status to ensure all corrections are completed according to posted turnaround times. Timely feedback on erroneously rejected over/short items.
Perform detailed analytics on drivers over short variances via Over Short.
Routine analysis/resolution of the OnBase Exception queue.
Reporting, support GL reconciliation for re‑manufactured equipment, monitor, respond, and resolve questions/issues from client bottlers.
Execute billing and resolve defects in the monthly service revenue.
Develop and maintain process documentation for internal and external stakeholders.
Actively lead and engage with bottlers in management routines with internal stakeholders.
Develop, produce, and automate reporting and analysis to support the process.
Identify best practices/procedures and develop recommendations to enhance the efficiency and effectiveness of the overall Equipment Control process.
Special projects and other duties as assigned.
Key Skills and Abilities
Process Improvement
Workflow implementation and analysis skills
Proficiency in SAP, MS Office (specifically Excel)
SAP experience
An understanding of database concepts is helpful for success in this position.
A credit check is required for this position in Finance.
Education Requirements Minimum: High School or GED Preferred: Bachelor's Degree in Accounting or Finance
Years of Experience
5+ years of work experience in performing data analysis, financial reporting, and database management.
5+ years of professional experience in SAP.
Demonstrated ability to analyze existing and potential workflows, processes, supporting systems, and procedures, and to identify improvements.
Required Travel Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.
Benefits
Work‑Life Integration – Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary – A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition – Acknowledging our employees’ contributions
Retirement Plans & Guidance – Programs to assist associates in saving for retirement
Health & Welfare Plans – Medical, life, and disability insurance plans
EEO Statement Coca‑Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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