FASTSIGNS International. Inc
Office & Customer Service Administrator
FASTSIGNS International. Inc, Toledo, Ohio, United States, 43614
Benefits:
Bonus based on performance
Opportunity for advancement
Paid time off
401(k)
About FASTSIGNS Toledo We’re not your average sign shop, we’re in the top 20% of all FASTSIGNS franchises with a mission to
light up skylines and help brands shine . We’re looking for a proactive, resourceful
Office & Customer Service Administrator
to be the face (and heartbeat) of our front office.
If you thrive in a fast-paced, creative environment where no two days are alike, and you’re ready to make an impact from day one, we’d love to meet you.
What You’ll Do You’ll be the first person customers see and hear and the one who keeps communication flowing and operations running smoothly. Key responsibilities include:
Customer & Sales Support
Greet and assist walk-in customers with professionalism and warmth
Answer and route inbound calls and inquiries to the appropriate sales team
Qualify new leads using our process and ensure smooth hand-offs to Business Development
Confirm installation appointments and coordinate details with clients and installers
Administrative & Financial Support
Enter vendor invoices into
QuickBooks Online
accurately and on schedule
Handle
accounts receivable : make outbound calls, send statements, and elevate overdue accounts as needed
Assist with daily deposits, collections tracking, and reporting
Maintain organized files (digital and physical) for jobs, vendors, and accounting records
Office Operations
Manage supplies, mail, and vendor coordination
Keep reception area and conference space organized and client-ready
Support the Leadership Team with administrative projects
Participate in weekly team meetings and contribute to process improvement
What We’re Looking For
3–5 years of administrative or customer service experience (ideally at the same company — we value stability)
Strong working knowledge of
Google Workspace
(Docs, Sheets, Calendar, Drive)
Proficient with
QuickBooks Online
or similar accounting software
Comfortable qualifying leads, managing multiple priorities, and working across departments
Excellent communication and organizational skills
A proactive problem solver who takes initiative and doesn’t wait to be told what’s next
Professional, friendly, and confident on the phone and in person
Compensation & Benefits
Base pay:
$47,000–$55,000 annually (≈ $23–$27/hr), depending on experience
Bonus eligibility:
Monthly team bonus opportunity based on company sales performance
PTO:
Available after 90 days
Simple IRA:
Eligible after 1 year with 3% employer match
Career growth:
Room to grow as we scale
Culture:
Collaborative, creative, and fast-moving , where our core values of teamwork, creativity, impact, challenge and growth drive everything we do
You’ll Love Working Here If You...
Enjoy being a go-to problem solver who keeps things moving
Like variety, from customer interaction to financial admin
Take pride in organization, communication, and a job well done
Want to be part of a growing business that values your ideas and initiative
#J-18808-Ljbffr
Bonus based on performance
Opportunity for advancement
Paid time off
401(k)
About FASTSIGNS Toledo We’re not your average sign shop, we’re in the top 20% of all FASTSIGNS franchises with a mission to
light up skylines and help brands shine . We’re looking for a proactive, resourceful
Office & Customer Service Administrator
to be the face (and heartbeat) of our front office.
If you thrive in a fast-paced, creative environment where no two days are alike, and you’re ready to make an impact from day one, we’d love to meet you.
What You’ll Do You’ll be the first person customers see and hear and the one who keeps communication flowing and operations running smoothly. Key responsibilities include:
Customer & Sales Support
Greet and assist walk-in customers with professionalism and warmth
Answer and route inbound calls and inquiries to the appropriate sales team
Qualify new leads using our process and ensure smooth hand-offs to Business Development
Confirm installation appointments and coordinate details with clients and installers
Administrative & Financial Support
Enter vendor invoices into
QuickBooks Online
accurately and on schedule
Handle
accounts receivable : make outbound calls, send statements, and elevate overdue accounts as needed
Assist with daily deposits, collections tracking, and reporting
Maintain organized files (digital and physical) for jobs, vendors, and accounting records
Office Operations
Manage supplies, mail, and vendor coordination
Keep reception area and conference space organized and client-ready
Support the Leadership Team with administrative projects
Participate in weekly team meetings and contribute to process improvement
What We’re Looking For
3–5 years of administrative or customer service experience (ideally at the same company — we value stability)
Strong working knowledge of
Google Workspace
(Docs, Sheets, Calendar, Drive)
Proficient with
QuickBooks Online
or similar accounting software
Comfortable qualifying leads, managing multiple priorities, and working across departments
Excellent communication and organizational skills
A proactive problem solver who takes initiative and doesn’t wait to be told what’s next
Professional, friendly, and confident on the phone and in person
Compensation & Benefits
Base pay:
$47,000–$55,000 annually (≈ $23–$27/hr), depending on experience
Bonus eligibility:
Monthly team bonus opportunity based on company sales performance
PTO:
Available after 90 days
Simple IRA:
Eligible after 1 year with 3% employer match
Career growth:
Room to grow as we scale
Culture:
Collaborative, creative, and fast-moving , where our core values of teamwork, creativity, impact, challenge and growth drive everything we do
You’ll Love Working Here If You...
Enjoy being a go-to problem solver who keeps things moving
Like variety, from customer interaction to financial admin
Take pride in organization, communication, and a job well done
Want to be part of a growing business that values your ideas and initiative
#J-18808-Ljbffr