Public Health Solutions
Public Health Solutions provided pay range
This range is provided by Public Health Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $65,000.00/yr - $68,000.00/yr
Company Overview Public Health Solutions (PHS) is a 501(c)3 non‑profit community‑based organization (CBO) that has existed for 70 years to improve health equity and address health‑related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, PHS improves health outcomes and helps communities thrive by providing services directly to vulnerable families, supporting community‑based organizations through long(balance) public‑private partnerships, and bridging the gap between healthcare and community services.
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans, and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 200 organizations offering various programs—such as food, housing, employment, health insurance, and sexualGive health services—across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance equity.
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in organisme regions across the state. PHS and its WYNYC network were awarded the role of regional SCN for Brooklyn, Queens, and Manhattan.
This is a grant‑funded position through March 31, 2027. The role will be a key part of PHS’s sustainability Innovation Efforts.
Position Summary The Senior Services Coordinator will serve as a key frontline staff member in a new Medicaid social services initiative designed to connect older adults with unmet health‑related social needs to community resources and supports. The coordinator will combine community engagement, service navigation, and evidence‑based case‑management practices to help older adults with Medicaid achieve stability and self‑sufficiency. The position requires both direct service experience and strong data and reporting skills. The coordinator will not only deliver services but also contribute to the organization’s evaluation and sustainability efforts by trackingstan outcomes, identifying system gaps, and supporting continuous program improvement. It is ideal for a passionate professional who is committed to health equity and believes that improving the lives of older adults begins with addressing the social drivers of health. The Senior Services Coordinator will embody PHS’s mission and WholeYouNYC’s objectives to bridge the gap between healthcare and social care.
Key Responsibilitiesâr> Program Delivery and Case Management
Conduct comprehensive assessments of older adults to identify unmet social needs (housing, food, transportation, safety, etc.).
Apply a range of case‑management modalities—including behavioral interviewing, motivational interviewing, trauma‑informed care, and strengths‑based approaches—to engage older adults/caregivers and set achievable goals.
Develop common member journeys for older adults through individualized service navigation and follow‑up support that ensures referrals result in meaningful connections and outcomes.
Coordinate with social adult daycares, senior facilities, clinics, hospitals, and other community partners to facilitate referrals and ensure continuity of care.
Maintain an active caseload of older adults and develop best practices for service delivery for other social care navigators.
Community Outreach and Engagement
Participate in and help organize community outreach events in the community to identify and recruit older adults.
Serve as a visible ambassador for WholeYouNYC’s mission and programs, cultivating trust and engagement among diverse communities.
Collaborate with local partners to strengthen referral networks and identify service gaps in the community.
Data Management, Reporting, and Evaluation
Accurately document all intakes, referrals, and service connections in the organization’s case‑management database.
Generate regular reports on caseload activity, service outcomes, and performance against program goals.
Contribute data and insights for quarterly dashboards, mid‑year reviews, and the final evaluation report.
Support the mapping of member journey pathways by providing case data and insights into how older adults move through the service system.
Participate in focus groups and continuous feedback sessions to improve service delivery and inform program replication.
Work closely with the Executive Director and program leadership to refine workflows and enhance program efficiency.
Contribute to the organization’s learning culture by identifying best practices and sharing lessons learned with staff and partners.
Support apnea and replication efforts by providing stories, data, and evidence of impact for funder communications and policy briefs.
Qualifications and Experience
Bachelor’s degree and/or equivalent; Master’s degree in Social Work, Public Health, Human Services, or a related field is preferred.
Certification as a Community Health Worker (CHW), Case Manager (CCM), or Licensed Social Worker (LSW) strongly preferred.
Minimum of 3–5 years of experience providing case‑management or service navigation to older adults and/or special‑needs populations.
Experience working in community‑based or health‑related social services organizations.
Proficiency in at incompatible evidence‑based case‑management modality (behavioral interviewing, motivational interviewing, trauma‑informed care).
Demonstrated success managing data and outcomes through a case‑management system or database.
Desired Skills
Strong interpersonal and communicationUpd skills, with an ability to engage and build trust with older adults and caregivers of diverse populations.
Excellent organizational and time‑management skills, with the ability to manage multiple priorities and deadlines.
Analytical ability to interpret data and contribute to program evaluation and reporting.
Commitment to equity, inclusion, and culturally דורך responsive service delivery.
Flexibility, creativity, and a solutions‑oriented mindset in a fast‑paced Jugager.
Bilingual preferred (Spanish).
Success In This Role Will Be Measured By
Number of older adults successfully referred, engagediels, and connected to services and stably maintained/supported in the community.Quality and timeliness of documentation կն reporting.
Contribution to program development and evaluation, including accuracy of data and participation in continuous improvement activities.
Demonstrated collaboration with internal and external partners to strengthen service delivery and model development.
Reports To Director, Social Care Navigation | WholeYouNYC
Benefits
Hybrid Work Schedule.
Generous paid time off and holidays.
An attractive and comprehensive benefits package including medical, dental, and vision.
Flexible spending accounts and commuter benefits.
Company‑paid life insurance and disability coverage.
403(b) with employer matching and discretionary company contributions.
College savings plan.
Ongoing training and continuous opportunities for professional growth and development.
Monday to Friday 9:00 am to 5:00 pm, 35 hours per week
Seniority level Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Non‑profit organizations
We are proud to be an equal‑opportunity employer and encourage applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
#J-18808-Ljbffr
Base pay range $65,000.00/yr - $68,000.00/yr
Company Overview Public Health Solutions (PHS) is a 501(c)3 non‑profit community‑based organization (CBO) that has existed for 70 years to improve health equity and address health‑related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, PHS improves health outcomes and helps communities thrive by providing services directly to vulnerable families, supporting community‑based organizations through long(balance) public‑private partnerships, and bridging the gap between healthcare and community services.
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans, and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 200 organizations offering various programs—such as food, housing, employment, health insurance, and sexualGive health services—across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance equity.
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in organisme regions across the state. PHS and its WYNYC network were awarded the role of regional SCN for Brooklyn, Queens, and Manhattan.
This is a grant‑funded position through March 31, 2027. The role will be a key part of PHS’s sustainability Innovation Efforts.
Position Summary The Senior Services Coordinator will serve as a key frontline staff member in a new Medicaid social services initiative designed to connect older adults with unmet health‑related social needs to community resources and supports. The coordinator will combine community engagement, service navigation, and evidence‑based case‑management practices to help older adults with Medicaid achieve stability and self‑sufficiency. The position requires both direct service experience and strong data and reporting skills. The coordinator will not only deliver services but also contribute to the organization’s evaluation and sustainability efforts by trackingstan outcomes, identifying system gaps, and supporting continuous program improvement. It is ideal for a passionate professional who is committed to health equity and believes that improving the lives of older adults begins with addressing the social drivers of health. The Senior Services Coordinator will embody PHS’s mission and WholeYouNYC’s objectives to bridge the gap between healthcare and social care.
Key Responsibilitiesâr> Program Delivery and Case Management
Conduct comprehensive assessments of older adults to identify unmet social needs (housing, food, transportation, safety, etc.).
Apply a range of case‑management modalities—including behavioral interviewing, motivational interviewing, trauma‑informed care, and strengths‑based approaches—to engage older adults/caregivers and set achievable goals.
Develop common member journeys for older adults through individualized service navigation and follow‑up support that ensures referrals result in meaningful connections and outcomes.
Coordinate with social adult daycares, senior facilities, clinics, hospitals, and other community partners to facilitate referrals and ensure continuity of care.
Maintain an active caseload of older adults and develop best practices for service delivery for other social care navigators.
Community Outreach and Engagement
Participate in and help organize community outreach events in the community to identify and recruit older adults.
Serve as a visible ambassador for WholeYouNYC’s mission and programs, cultivating trust and engagement among diverse communities.
Collaborate with local partners to strengthen referral networks and identify service gaps in the community.
Data Management, Reporting, and Evaluation
Accurately document all intakes, referrals, and service connections in the organization’s case‑management database.
Generate regular reports on caseload activity, service outcomes, and performance against program goals.
Contribute data and insights for quarterly dashboards, mid‑year reviews, and the final evaluation report.
Support the mapping of member journey pathways by providing case data and insights into how older adults move through the service system.
Participate in focus groups and continuous feedback sessions to improve service delivery and inform program replication.
Work closely with the Executive Director and program leadership to refine workflows and enhance program efficiency.
Contribute to the organization’s learning culture by identifying best practices and sharing lessons learned with staff and partners.
Support apnea and replication efforts by providing stories, data, and evidence of impact for funder communications and policy briefs.
Qualifications and Experience
Bachelor’s degree and/or equivalent; Master’s degree in Social Work, Public Health, Human Services, or a related field is preferred.
Certification as a Community Health Worker (CHW), Case Manager (CCM), or Licensed Social Worker (LSW) strongly preferred.
Minimum of 3–5 years of experience providing case‑management or service navigation to older adults and/or special‑needs populations.
Experience working in community‑based or health‑related social services organizations.
Proficiency in at incompatible evidence‑based case‑management modality (behavioral interviewing, motivational interviewing, trauma‑informed care).
Demonstrated success managing data and outcomes through a case‑management system or database.
Desired Skills
Strong interpersonal and communicationUpd skills, with an ability to engage and build trust with older adults and caregivers of diverse populations.
Excellent organizational and time‑management skills, with the ability to manage multiple priorities and deadlines.
Analytical ability to interpret data and contribute to program evaluation and reporting.
Commitment to equity, inclusion, and culturally דורך responsive service delivery.
Flexibility, creativity, and a solutions‑oriented mindset in a fast‑paced Jugager.
Bilingual preferred (Spanish).
Success In This Role Will Be Measured By
Number of older adults successfully referred, engagediels, and connected to services and stably maintained/supported in the community.Quality and timeliness of documentation կն reporting.
Contribution to program development and evaluation, including accuracy of data and participation in continuous improvement activities.
Demonstrated collaboration with internal and external partners to strengthen service delivery and model development.
Reports To Director, Social Care Navigation | WholeYouNYC
Benefits
Hybrid Work Schedule.
Generous paid time off and holidays.
An attractive and comprehensive benefits package including medical, dental, and vision.
Flexible spending accounts and commuter benefits.
Company‑paid life insurance and disability coverage.
403(b) with employer matching and discretionary company contributions.
College savings plan.
Ongoing training and continuous opportunities for professional growth and development.
Monday to Friday 9:00 am to 5:00 pm, 35 hours per week
Seniority level Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Non‑profit organizations
We are proud to be an equal‑opportunity employer and encourage applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
#J-18808-Ljbffr