Inside Higher Ed
About The University Of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. Job Details
Posting Number: S14577P Working Title: Customer Service Specialist Department: Auxiliary Parking Admin Employment Type: Employee (Full Time) Location: Athens Area, GA Salary: $34,500 – $37,951 per year (commensurate with experience) Posting Date: 01/09/2026 Proposed Starting Date: 02/02/2026 Schedule: 40‑hour week, 8 AM – 5 PM Monday‑Friday; may include evenings and weekends FLSA: Non‑Exempt FTE: 1.00 Retirement Plan: TRS Benefits Eligibility: Benefits Eligible Minimum Qualifications: High‑school diploma or equivalent Position Summary
This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction. Daily task will vary depending on customer demands, such as: appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services. Knowledge, Skills, Abilities and Competencies
Possess in‑depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems. Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service. Possess the ability to act calmly and take action in dynamic situations. Experience utilizing TouchNet, FLEX, Team Dynamix, and data analysis software such as QLIK. Physical Demands
Lift 25 pounds. Stand or sit for many hours. Duties / Responsibilities
Customer Service
Resolve customer issues and find solutions or alternatives in a timely manner. Work as frontline cashier. Assist Customer Relations customers with inquiries. Process departmental orders. Process appeal results. Administrative
Answer switchboard – 5 lines. Answer and/or assign all tickets via TeamDynamix. Screen and distribute incoming correspondence. Prepare letters, reports, and records as assigned. Perform Other Duties As Assigned
Participate in department and campus‑wide activities associated with the duties and responsibilities of the position. Contact Details
Recruitment Contact Name: Karey Kazemi Recruitment Contact Email: kareyk@uga.edu EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). Other Position Information
Position is a non‑exempt Employee. The position has direct interaction with financial resources and has security access. A credit check is required for all positions with financial responsibilities. Offers of employment are contingent upon completion of a background investigation including a criminal background check, confirmation of credentials and employment history, and possibly a drug test.
#J-18808-Ljbffr
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. Job Details
Posting Number: S14577P Working Title: Customer Service Specialist Department: Auxiliary Parking Admin Employment Type: Employee (Full Time) Location: Athens Area, GA Salary: $34,500 – $37,951 per year (commensurate with experience) Posting Date: 01/09/2026 Proposed Starting Date: 02/02/2026 Schedule: 40‑hour week, 8 AM – 5 PM Monday‑Friday; may include evenings and weekends FLSA: Non‑Exempt FTE: 1.00 Retirement Plan: TRS Benefits Eligibility: Benefits Eligible Minimum Qualifications: High‑school diploma or equivalent Position Summary
This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction. Daily task will vary depending on customer demands, such as: appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services. Knowledge, Skills, Abilities and Competencies
Possess in‑depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems. Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service. Possess the ability to act calmly and take action in dynamic situations. Experience utilizing TouchNet, FLEX, Team Dynamix, and data analysis software such as QLIK. Physical Demands
Lift 25 pounds. Stand or sit for many hours. Duties / Responsibilities
Customer Service
Resolve customer issues and find solutions or alternatives in a timely manner. Work as frontline cashier. Assist Customer Relations customers with inquiries. Process departmental orders. Process appeal results. Administrative
Answer switchboard – 5 lines. Answer and/or assign all tickets via TeamDynamix. Screen and distribute incoming correspondence. Prepare letters, reports, and records as assigned. Perform Other Duties As Assigned
Participate in department and campus‑wide activities associated with the duties and responsibilities of the position. Contact Details
Recruitment Contact Name: Karey Kazemi Recruitment Contact Email: kareyk@uga.edu EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). Other Position Information
Position is a non‑exempt Employee. The position has direct interaction with financial resources and has security access. A credit check is required for all positions with financial responsibilities. Offers of employment are contingent upon completion of a background investigation including a criminal background check, confirmation of credentials and employment history, and possibly a drug test.
#J-18808-Ljbffr