eTeam
Job Title:
Client Services Representative
Job Location:
Southfield, MI-48033;
Additional Location:
Memphis, TN
Job Duration:
6-month contract (temporary, open to extension)
Work Schedule:
9 AM ET - 6 PM ET with 1-hour lunch (must be logged in at 9 AM). Hybrid role: onsite 3 days per week, WFH 2 days per week (Wednesdays and either Monday or Friday mandatory).
Laptop will be provided.
Job Duties
Responsible for answering inbound calls from clients, providing exceptional customer service.
Resolve general inquiries such as username/password resets, address changes, phone number changes, etc.
Document call activity using the company's proprietary system (must document while on the phone).
Respond to inquiries or complaints received through phone calls, correspondence, and/or face-to-face contact with clients concerning the bank's products or services.
Review and research requests or problems, obtaining necessary information from policies, procedures or practices.
Coordinate problem resolution with appropriate departments.
Inform customers of standard procedures or resolution of problem.
Follow up, either verbally or in writing, to ensure customer satisfaction.
Determine best method to resolve problems to ensure customer satisfaction and adherence to company policies.
Skills & Qualifications
Must possess 2-3 years of recent customer service experience, ideally from a call center.
Ability to type and be on the phone at the same time.
Navigate through numerous systems at once; experience using dual monitors.
Proficient user with Microsoft Word, Outlook, and basic Excel.
Ability to type at least 40 WPM.
Exceptional customer service skills; easy to understand, excellent verbal and written communication skills; proper grammar and spelling.
Experience within the banking or financial services industry is preferred but not required.
Education:
Minimum of a high school diploma or equivalent.
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Client Services Representative
Job Location:
Southfield, MI-48033;
Additional Location:
Memphis, TN
Job Duration:
6-month contract (temporary, open to extension)
Work Schedule:
9 AM ET - 6 PM ET with 1-hour lunch (must be logged in at 9 AM). Hybrid role: onsite 3 days per week, WFH 2 days per week (Wednesdays and either Monday or Friday mandatory).
Laptop will be provided.
Job Duties
Responsible for answering inbound calls from clients, providing exceptional customer service.
Resolve general inquiries such as username/password resets, address changes, phone number changes, etc.
Document call activity using the company's proprietary system (must document while on the phone).
Respond to inquiries or complaints received through phone calls, correspondence, and/or face-to-face contact with clients concerning the bank's products or services.
Review and research requests or problems, obtaining necessary information from policies, procedures or practices.
Coordinate problem resolution with appropriate departments.
Inform customers of standard procedures or resolution of problem.
Follow up, either verbally or in writing, to ensure customer satisfaction.
Determine best method to resolve problems to ensure customer satisfaction and adherence to company policies.
Skills & Qualifications
Must possess 2-3 years of recent customer service experience, ideally from a call center.
Ability to type and be on the phone at the same time.
Navigate through numerous systems at once; experience using dual monitors.
Proficient user with Microsoft Word, Outlook, and basic Excel.
Ability to type at least 40 WPM.
Exceptional customer service skills; easy to understand, excellent verbal and written communication skills; proper grammar and spelling.
Experience within the banking or financial services industry is preferred but not required.
Education:
Minimum of a high school diploma or equivalent.
#J-18808-Ljbffr