Cynet systems Inc
Job Description
Responsibilities
Write and edit installation, configuration, how-to, troubleshooting, and online help for:
Cloud landing zone (AWS or Azure equivalents).
Application stack (.NET/Angular, and any platform-specific deployment/run details).
Data tier (AWS RDS/Aurora/SQL Server or Azure SQL).
Batch/scheduler (Control-M; note any cloud-native hooks such as Event Grid/EventBridge, Functions/Lambda).
Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private Endpoint/PrivateLink).
Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, hypercare) with change history.
Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links tcode/configs.
Convert SME notes intstep-by-step procedures (screenshots, scripts, commands).
Deliverables
Install/config guides (cloud landing, app, data, scheduler).
Interface runbooks and cutover/rollback checklists.
Troubleshooting trees and “first-response” procedures.
Online help; quick-reference job aids.
Versioned doc set per release.
MUST-HAVE Requirements (non-negotiable)
≥ 5 years enterprise technical writing with hands-on runbooks/ops docs (samples required).
Demonstrated modernization documentation (legacy → cloud) with legacy + target flows.
Ability tcapture runbooks for: Control-M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center).
Single-source practice (SharePoint/Confluence) with versioning/metadata.
Preferred Qualifications
State/federal modernization; familiarity with PII safe-harbor (masking in non-prod; encryption in transit/at rest).
Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/ OpenSearch).
Tools and Platforms
Microsoft 365, SharePoint/Confluence, Visio/Lucid, ServiceNow, Git (versioning);
Cloud services: Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink).
Performance Measures
Doc completeness/accuracy (review pass xx).
Findability and update turnaround.
Reduction in support escalations tied tunclear instructions.
Submission And Screening
Twrecent samples: (1) install/config guide, (2) runbook/playbook.
30-minute rewrite test from raw SME notes.
#J-18808-Ljbffr
Write and edit installation, configuration, how-to, troubleshooting, and online help for:
Cloud landing zone (AWS or Azure equivalents).
Application stack (.NET/Angular, and any platform-specific deployment/run details).
Data tier (AWS RDS/Aurora/SQL Server or Azure SQL).
Batch/scheduler (Control-M; note any cloud-native hooks such as Event Grid/EventBridge, Functions/Lambda).
Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private Endpoint/PrivateLink).
Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, hypercare) with change history.
Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links tcode/configs.
Convert SME notes intstep-by-step procedures (screenshots, scripts, commands).
Deliverables
Install/config guides (cloud landing, app, data, scheduler).
Interface runbooks and cutover/rollback checklists.
Troubleshooting trees and “first-response” procedures.
Online help; quick-reference job aids.
Versioned doc set per release.
MUST-HAVE Requirements (non-negotiable)
≥ 5 years enterprise technical writing with hands-on runbooks/ops docs (samples required).
Demonstrated modernization documentation (legacy → cloud) with legacy + target flows.
Ability tcapture runbooks for: Control-M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center).
Single-source practice (SharePoint/Confluence) with versioning/metadata.
Preferred Qualifications
State/federal modernization; familiarity with PII safe-harbor (masking in non-prod; encryption in transit/at rest).
Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/ OpenSearch).
Tools and Platforms
Microsoft 365, SharePoint/Confluence, Visio/Lucid, ServiceNow, Git (versioning);
Cloud services: Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink).
Performance Measures
Doc completeness/accuracy (review pass xx).
Findability and update turnaround.
Reduction in support escalations tied tunclear instructions.
Submission And Screening
Twrecent samples: (1) install/config guide, (2) runbook/playbook.
30-minute rewrite test from raw SME notes.
#J-18808-Ljbffr