VCA Animal Hospitals
Hospital Manager
VCA Animal Hospitals – Hamilton, NY
We are seeking a highly experienced Veterinary Client Service professional to join ourబడ leadership team as
Hospital Manager .
In this role, you will work under the guidance of the Regional Management team and in partnership with the Medical Director to oversee a wide range of administrative activities_popup. Your responsibilities include mentoring staff, overseeing business operations and facility maintenance, ensuring business growth and profitability, and supporting the hospital’s mission of delivering high‑quality patient care and exceptional client service.
Key Qualifications and Skills
2 to 3 years of customer service and financial budget management experience.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, especially to diverse audiences and settings.
The ability to make decisions, delegate responsibility, and achieve results with hospital team members.
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Must be able to handle multiple tasks and adapt to an environment of changing priorities.
Job Responsibilities
Direct and develop the veterinary, technical and administrative staff toward the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work withാടക office to prepare and submit the yearly budget (budget forecast, operating plan, cap‑ex expenditures) and participate in the evaluation process with the Regional Management team.
Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Minimize patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to‑date through established protocols; assist colleagues in follow‑up and future management of the patient.
Supervise the administration and case review of client medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.
Benefits We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.
The information in this position description indicates the امکانات general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
odre We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at
vcacareers.com .
#J-18808-Ljbffr
We are seeking a highly experienced Veterinary Client Service professional to join ourబడ leadership team as
Hospital Manager .
In this role, you will work under the guidance of the Regional Management team and in partnership with the Medical Director to oversee a wide range of administrative activities_popup. Your responsibilities include mentoring staff, overseeing business operations and facility maintenance, ensuring business growth and profitability, and supporting the hospital’s mission of delivering high‑quality patient care and exceptional client service.
Key Qualifications and Skills
2 to 3 years of customer service and financial budget management experience.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, especially to diverse audiences and settings.
The ability to make decisions, delegate responsibility, and achieve results with hospital team members.
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Must be able to handle multiple tasks and adapt to an environment of changing priorities.
Job Responsibilities
Direct and develop the veterinary, technical and administrative staff toward the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work withാടക office to prepare and submit the yearly budget (budget forecast, operating plan, cap‑ex expenditures) and participate in the evaluation process with the Regional Management team.
Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Minimize patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to‑date through established protocols; assist colleagues in follow‑up and future management of the patient.
Supervise the administration and case review of client medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.
Benefits We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.
The information in this position description indicates the امکانات general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
odre We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at
vcacareers.com .
#J-18808-Ljbffr