Sonesta Hotels
Job Description Summary
The Complex Human Resources Coordinator performs functions in support of the Complex Director of Human Resources and the HR departments of Sonesta Bee Cave and The Stephen F Austin Royal Sonesta hotels. This position coordinates and implements employee programs and events, serves as a point of contact for employee inquiries, ensures smooth HR operations, and handles diverse administrative tasks including, assisting with compliance audits, policy implementation, recruitment, onboarding, and training. This position creates a critical bridge between employees and management.
Job Description This description is intended to describe the general nature and level of work; it is not intended to be a complete list of all responsibilities, duties, and skills required.
Employee Relations
Provide necessary information and assistance to employees
Assist with planning and coordinating employee engagement & hotel events, including employee parties, luncheons, outings, meetings, programs, community service, and training.
Prepare, post and distribute employee birthday and anniversary cards
Update and maintain information for employee bulletin boards and hotel newsletters
Prepare and distribute employee recognition forms and assist with the entire award process as required.
Assist with recruiting, interviewing, and onboarding as directed by Director of HR.
Promote Sonesta care card program.
Participate in hotel Care/Safety committee meetings
Attend daily employee stand-ups and weekly staff meetings representing HR department.
Administrative
Answer telephones and respond to messages and emails in a timely manner.
Distribute internal information and forms to other departments and offices as directed.
Maintain inventory of office and employee engagement supplies.
Issue employee name tags/lockers and take employee photo and update welcome board at time of hire.
Conduct and/or assist security with locker audits when necessary
Prepare onboarding/orientation information and welcome bags for new hires
Record and transcribe committee meeting minutes / notes.
Assist with compliance audits, program and policy launches and updates as directed by Director of HR.
Other
Assist Director of Human Resources as required
Ensure and maintain confidentiality & professionalism
Be a positive problem-solver, ensuring the professional and smooth execution of the HR department’s agenda, compliance and confidentiality.
Attend HR related functions, meetings, training, and informational seminars for the benefit of the hotels or as directed.
Maintain cleanliness of both hotels HR offices, file and storage rooms.
Flexibility in scheduling required.
Presence at both hotels required .
Other duties and responsibilities may be assigned.
Special Qualifications, Education or Licenses: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree preferred but not required
Two to four years of college education in related field with 1 to 2 years related experience in a hotel with at least 200 employees: or an equivalent combination of education and experience
Bilingual English and Spanish preferable but not required
OUR MISSION To WOW EVERY Guest, Team member, Partner and Community in which we operate by delivering quality, value and amazing hospitality.
DO THE RIGHT THING! Living our culture of caring is central to the Sonesta way. Respect and care for all is practiced daily. Priorit new, beliefs and background is how we create deep connections with each other.
CORE VALUES Treat Each Other with Respect: Seek to understand other points of view.
Commit: Actively participate, bring other along.
Be Authentic: Genuine and sincere.
Communicate Openly, Honestly and Clearly : Direct communication and feedback is offered.
GO BEYOND! We are passionate about exceeding expectations – for our guest, our employees, and our owners. We are persistent and resilient, and constantly seek new and creative ways to succeed and win.
CORE VALUES Exceed Expectations: Drive for results.
Hold Yourself and others Accountable: Set clear expectations, observe deadlines.
Continuously Improve: Evaluate, take time to reflect and be open to new ideas.
Dig Deeper: Be relentless, ingenious and focused.
G.U.E.S.T. are the Sonesta People Standards G reet or welcome everyone, warmly with a smile, including children.
U se eye and ear contact and guest’s name during interactions.
E stablish/anticipate needs; be knowledgeable about hotel area; offer services with enthusiasm and commitment.
S olve and own all requests/complaints and follow up to completion.
T hank everyone, establish an interest in guest’s satisfaction, invite to return or offer further services.
Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
#J-18808-Ljbffr
Job Description This description is intended to describe the general nature and level of work; it is not intended to be a complete list of all responsibilities, duties, and skills required.
Employee Relations
Provide necessary information and assistance to employees
Assist with planning and coordinating employee engagement & hotel events, including employee parties, luncheons, outings, meetings, programs, community service, and training.
Prepare, post and distribute employee birthday and anniversary cards
Update and maintain information for employee bulletin boards and hotel newsletters
Prepare and distribute employee recognition forms and assist with the entire award process as required.
Assist with recruiting, interviewing, and onboarding as directed by Director of HR.
Promote Sonesta care card program.
Participate in hotel Care/Safety committee meetings
Attend daily employee stand-ups and weekly staff meetings representing HR department.
Administrative
Answer telephones and respond to messages and emails in a timely manner.
Distribute internal information and forms to other departments and offices as directed.
Maintain inventory of office and employee engagement supplies.
Issue employee name tags/lockers and take employee photo and update welcome board at time of hire.
Conduct and/or assist security with locker audits when necessary
Prepare onboarding/orientation information and welcome bags for new hires
Record and transcribe committee meeting minutes / notes.
Assist with compliance audits, program and policy launches and updates as directed by Director of HR.
Other
Assist Director of Human Resources as required
Ensure and maintain confidentiality & professionalism
Be a positive problem-solver, ensuring the professional and smooth execution of the HR department’s agenda, compliance and confidentiality.
Attend HR related functions, meetings, training, and informational seminars for the benefit of the hotels or as directed.
Maintain cleanliness of both hotels HR offices, file and storage rooms.
Flexibility in scheduling required.
Presence at both hotels required .
Other duties and responsibilities may be assigned.
Special Qualifications, Education or Licenses: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree preferred but not required
Two to four years of college education in related field with 1 to 2 years related experience in a hotel with at least 200 employees: or an equivalent combination of education and experience
Bilingual English and Spanish preferable but not required
OUR MISSION To WOW EVERY Guest, Team member, Partner and Community in which we operate by delivering quality, value and amazing hospitality.
DO THE RIGHT THING! Living our culture of caring is central to the Sonesta way. Respect and care for all is practiced daily. Priorit new, beliefs and background is how we create deep connections with each other.
CORE VALUES Treat Each Other with Respect: Seek to understand other points of view.
Commit: Actively participate, bring other along.
Be Authentic: Genuine and sincere.
Communicate Openly, Honestly and Clearly : Direct communication and feedback is offered.
GO BEYOND! We are passionate about exceeding expectations – for our guest, our employees, and our owners. We are persistent and resilient, and constantly seek new and creative ways to succeed and win.
CORE VALUES Exceed Expectations: Drive for results.
Hold Yourself and others Accountable: Set clear expectations, observe deadlines.
Continuously Improve: Evaluate, take time to reflect and be open to new ideas.
Dig Deeper: Be relentless, ingenious and focused.
G.U.E.S.T. are the Sonesta People Standards G reet or welcome everyone, warmly with a smile, including children.
U se eye and ear contact and guest’s name during interactions.
E stablish/anticipate needs; be knowledgeable about hotel area; offer services with enthusiasm and commitment.
S olve and own all requests/complaints and follow up to completion.
T hank everyone, establish an interest in guest’s satisfaction, invite to return or offer further services.
Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
#J-18808-Ljbffr