The US Oncology Network
Contact Center Care Coordinator- CNST
The US Oncology Network, Dallas, Texas, United States, 75215
Join to apply for the
Contact Center Care Coordinator-CNST
role at
The US Oncology Network .
We’re looking for a Contact Center Care Coordinator to join our team at
Texas Oncology .
Overview This full-time position will support our
CNST Region . It is a remote role, but you must reside in Texas and may be required to be onsite for training and meetings.
The US Oncology Network, through Texas Oncology, delivers high‑quality, evidence‑based cancer care across Texas. Texas Oncology is the largest community oncology provider in the United States with approximately 530 providers in over 280 sites.
Why work for us? Competitive benefits package: Medical, Dental, Vision, Life Insurance, Short‑term and Long‑term disability coverage, 401(k) with company match, Wellness program, Tuition Reimbursement, Employee Assistance Program, and additional perks such as retailer discounts.
What does the Contact Center Care Coordinator do? The Coordinator provides outstanding customer service and manages healthcare services between patients, families, care providers, and other institutionsоединните appointments and offer education and guidance to patients and providers.
Responsibilities
Ensure a positive experience for all patients by focusing on patient experience, satisfaction, and resolution.
Respond to customer inquiries cw phone, email, and chat promptly and professionally.
Provide accurate information about products and services.
Resolve customer complaints and concerns efficiently.
Document interactions and record details of inquiries, comments, and complaints.
Follow up with customers as needed to ensure issue resolution satisfaction.
Meet or exceed established service level metrics for quality and productivity.
Stay up to date with product and service information and promotions.
Collaborate with other team members to deliver excellent customer service.
Perform additional duties assigned by Contact Center leadership.
Qualifications Minimum Requirements
High school graduate or equivalent.
Two years experience in a call center‑related role.
Proven customer service experience.
Relevant training in a call center or contact center.
Previous healthcare experience and familiarity with medical terminology.
Computer skills and proficiency in Microsoft Office.
Preferred Requirements
Proficiency in a call center or customer service environment with knowledge of customer service principles and call center telephony and technology.
Experience with an Electronic Medical Record (EMR) system.
Excellent listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
Knowledge, Skills & Abilities
Communicate effectively and clearly, both verbally and in writing.
Actively listen to understand callers’ needs and concerns.
Strong problem‑solving and critical thinking skills to resolve requests efficiently.
Manage time effectively and_DS prioritize tasks to meet service level metrics.
Handle multiple tasks simultaneously, such as answering calls, responding to emails, and updating customer records.
Knowledge of software such as Microsoft Office and CRM systems for recording and retrieving information.
Adapt quickly to changes in caller needs and company policies.
Physical Demands Work may require sitting for long periods, stooping, bending, stretching, and occasionally liftingRare.files or paper up to 30 lbs. Manual dexterity required to operate keyboard, calculator, telephone, copier, and other office equipment. Vision must be corrected to 20/20; hearing in normal range forознача.
Work Environment Office environment with frequent interactions with staff, patients, and the public.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
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Contact Center Care Coordinator-CNST
role at
The US Oncology Network .
We’re looking for a Contact Center Care Coordinator to join our team at
Texas Oncology .
Overview This full-time position will support our
CNST Region . It is a remote role, but you must reside in Texas and may be required to be onsite for training and meetings.
The US Oncology Network, through Texas Oncology, delivers high‑quality, evidence‑based cancer care across Texas. Texas Oncology is the largest community oncology provider in the United States with approximately 530 providers in over 280 sites.
Why work for us? Competitive benefits package: Medical, Dental, Vision, Life Insurance, Short‑term and Long‑term disability coverage, 401(k) with company match, Wellness program, Tuition Reimbursement, Employee Assistance Program, and additional perks such as retailer discounts.
What does the Contact Center Care Coordinator do? The Coordinator provides outstanding customer service and manages healthcare services between patients, families, care providers, and other institutionsоединните appointments and offer education and guidance to patients and providers.
Responsibilities
Ensure a positive experience for all patients by focusing on patient experience, satisfaction, and resolution.
Respond to customer inquiries cw phone, email, and chat promptly and professionally.
Provide accurate information about products and services.
Resolve customer complaints and concerns efficiently.
Document interactions and record details of inquiries, comments, and complaints.
Follow up with customers as needed to ensure issue resolution satisfaction.
Meet or exceed established service level metrics for quality and productivity.
Stay up to date with product and service information and promotions.
Collaborate with other team members to deliver excellent customer service.
Perform additional duties assigned by Contact Center leadership.
Qualifications Minimum Requirements
High school graduate or equivalent.
Two years experience in a call center‑related role.
Proven customer service experience.
Relevant training in a call center or contact center.
Previous healthcare experience and familiarity with medical terminology.
Computer skills and proficiency in Microsoft Office.
Preferred Requirements
Proficiency in a call center or customer service environment with knowledge of customer service principles and call center telephony and technology.
Experience with an Electronic Medical Record (EMR) system.
Excellent listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
Knowledge, Skills & Abilities
Communicate effectively and clearly, both verbally and in writing.
Actively listen to understand callers’ needs and concerns.
Strong problem‑solving and critical thinking skills to resolve requests efficiently.
Manage time effectively and_DS prioritize tasks to meet service level metrics.
Handle multiple tasks simultaneously, such as answering calls, responding to emails, and updating customer records.
Knowledge of software such as Microsoft Office and CRM systems for recording and retrieving information.
Adapt quickly to changes in caller needs and company policies.
Physical Demands Work may require sitting for long periods, stooping, bending, stretching, and occasionally liftingRare.files or paper up to 30 lbs. Manual dexterity required to operate keyboard, calculator, telephone, copier, and other office equipment. Vision must be corrected to 20/20; hearing in normal range forознача.
Work Environment Office environment with frequent interactions with staff, patients, and the public.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr