Maryland Oncology Hematology
Contact Center Care Coordinator- San Antonio
Maryland Oncology Hematology, Dallas, Texas, United States, 75215
Contact Center Care Coordinator – San Antonio
Join to apply for the
Contact Center Care Coordinator- San Antonio
role at
Maryland Oncology Hematology
Overview The US Oncology Network is looking for a
Contact Center Care Coordinator
to join our team at
Texas Oncology . This full‑time position will support our
San Antonio Region . The role is remote, but applicants must reside in Texas and may need to attend on‑site training or meetings occasionally.
As part of The US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the U.S. and partners with the US Oncology Network to advance cancer care nationwide, supported by McKesson Corporation. We use leading‑edge technology and research to provide top‑tier care and empower patients and families to fight cancer at home.
Why work for us? We offer a competitive benefits package that includes medical, dental, vision, life insurance, short‑term and long‑term disability, a 401(k) with company match, wellness programs, tuition reimbursement, employee assistance, and retailer discounts.
What does the Contact Center Care Coordinator do? The Contact Center Care Coordinator delivers exceptional customer service while coordinating healthcare services between patients, family members, care providers, and other institutions. Responsibilities include scheduling appointments, offering support, education, and guidance to patients and providers.
Responsibilities
Ensure a positive and exemplary experience for all patients, focusing on satisfaction and resolution.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and concerns efficiently.
Document customer interactions and record details of inquiries, comments, and complaints.
Follow up with customers as needed to ensure issues are resolved to satisfaction.
Meet or exceed established service level metrics for quality and productivity.
Stay up‑to‑date with product and service information and promotions.
Work collaboratively with other team members to provide excellent customer service.
Perform other duties as assigned by Contact Center leadership.
Qualifications Minimum Requirements:
High school graduate or equivalent.
Two years of experience in a call‑center related role.
Proven work experience in a customer service role.
Relevant training in call‑center or contact‑center environments.
Previous healthcare experience and familiarity with medical terminology.
Computer skills and proficiency in Microsoft Office.
Preferred Requirements:
Proficiency in a call‑center or customer service setting, with knowledge of customer service principles and practices and call‑center telephony and technology.
Experience with Electronic Medical Record (EMR) system.
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
Knowledge, Skills, & Abilities
Effective verbal and written communication with callers, colleagues, and managers.
Active listening to understand callers’ needs and concerns.
Strong problem‑solving and critical thinking skills to resolve requests efficiently.
Time‑management and task prioritization to meet service level metrics.
Ability to handle multiple tasks simultaneously (calls, emails, record updates).
Knowledge of computer software and programs such as Microsoft Office and CRM.
Collaboration with colleagues and managers.
Adaptability to changing caller needs and company policies.
Physical Demands Work may require sitting for long periods, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity for keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20; hearing must be normal for telephone contacts. Requires prolonged computer screen use.
Work Environment Work is performed in an office environment with frequent interaction with staff, patients, and the public.
#J-18808-Ljbffr
Contact Center Care Coordinator- San Antonio
role at
Maryland Oncology Hematology
Overview The US Oncology Network is looking for a
Contact Center Care Coordinator
to join our team at
Texas Oncology . This full‑time position will support our
San Antonio Region . The role is remote, but applicants must reside in Texas and may need to attend on‑site training or meetings occasionally.
As part of The US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the U.S. and partners with the US Oncology Network to advance cancer care nationwide, supported by McKesson Corporation. We use leading‑edge technology and research to provide top‑tier care and empower patients and families to fight cancer at home.
Why work for us? We offer a competitive benefits package that includes medical, dental, vision, life insurance, short‑term and long‑term disability, a 401(k) with company match, wellness programs, tuition reimbursement, employee assistance, and retailer discounts.
What does the Contact Center Care Coordinator do? The Contact Center Care Coordinator delivers exceptional customer service while coordinating healthcare services between patients, family members, care providers, and other institutions. Responsibilities include scheduling appointments, offering support, education, and guidance to patients and providers.
Responsibilities
Ensure a positive and exemplary experience for all patients, focusing on satisfaction and resolution.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and concerns efficiently.
Document customer interactions and record details of inquiries, comments, and complaints.
Follow up with customers as needed to ensure issues are resolved to satisfaction.
Meet or exceed established service level metrics for quality and productivity.
Stay up‑to‑date with product and service information and promotions.
Work collaboratively with other team members to provide excellent customer service.
Perform other duties as assigned by Contact Center leadership.
Qualifications Minimum Requirements:
High school graduate or equivalent.
Two years of experience in a call‑center related role.
Proven work experience in a customer service role.
Relevant training in call‑center or contact‑center environments.
Previous healthcare experience and familiarity with medical terminology.
Computer skills and proficiency in Microsoft Office.
Preferred Requirements:
Proficiency in a call‑center or customer service setting, with knowledge of customer service principles and practices and call‑center telephony and technology.
Experience with Electronic Medical Record (EMR) system.
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
Knowledge, Skills, & Abilities
Effective verbal and written communication with callers, colleagues, and managers.
Active listening to understand callers’ needs and concerns.
Strong problem‑solving and critical thinking skills to resolve requests efficiently.
Time‑management and task prioritization to meet service level metrics.
Ability to handle multiple tasks simultaneously (calls, emails, record updates).
Knowledge of computer software and programs such as Microsoft Office and CRM.
Collaboration with colleagues and managers.
Adaptability to changing caller needs and company policies.
Physical Demands Work may require sitting for long periods, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity for keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20; hearing must be normal for telephone contacts. Requires prolonged computer screen use.
Work Environment Work is performed in an office environment with frequent interaction with staff, patients, and the public.
#J-18808-Ljbffr