Ashevillehotelgroup
Be the First Smile Our Guests Remember
Guest Service Agent | Hampton Inn Asheville – Tunnel Road Want to make a positive impact on our community while creating unforgettable guest experiences? Hampton Inn Asheville – Tunnel Road is the place to be!
Our mission is simple but powerful: deliver exceptional hospitality that not only delights our guests but also uplifts the Asheville community. As a Guest Service Agent, you are the heart and soul of our hotel—playing a vital role in shaping memorable stays and meaningful connections.
About the Role Every day, you’ll have the opportunity to:
Welcome guests with warmth, professionalism, and a genuine smile
Share recommendations that highlight Asheville’s vibrant arts scene, local businesses, and the beauty of the Blue Ridge Mountains
Create a true “home away from home” experience for every guest
The positive energy you bring to each interaction turns into great reviews, repeat visits, and word-of-mouth recommendations—helping support local tourism and strengthen our community.
Your impact doesn’t stop at the front desk. We’re proud to be actively involved in
community initiatives, volunteer opportunities, and charitable events , giving you the chance to make a difference both on and off the clock.
Technical Responsibilities
Greet guests and manage efficient check-ins and check-outs
Confirm reservations, assign rooms, and issue room keys
Process payments accurately (cash, credit, debit, checks, and room charges)
Assist guests during checkout, addressing any concerns or late charges
Answer guest calls, take messages, and respond to questions or requests
Coordinate with Housekeeping and Engineering to ensure rooms are guest-ready
Provide information on hotel amenities, parking, and local attractions
Monitor daily reports and ensure special requests are completed accurately
Maintain and balance the cash drawer according to accounting procedures
Job Qualifications
At least
one year of customer service experience , so you’re ready to hit the ground running
High school diploma or equivalent
required (hotel experience is a plus!)
Fluent in English
to communicate clearly and confidently with guests and teammates
Able to
think on your feet
and find solutions when unexpected situations arise
Comfortable using a computer (no worries if you’re not an expert—we’ll train you )
Friendly, approachable, and welcoming —we want guests to feel comfortable coming to you with any questions or concerns
Perks That Make Work Feel Like a Win
Medical, Dental, and Vision insurance
to help you take care of your health
Critical Illness & Accident coverage
(available for Full-Time team members)
Paid Vacation
so you can relax, recharge, and enjoy life
Weekly pay with Direct Deposit —fast, easy, and convenient
Employee Referral Bonus Program —bring great people with you and get rewarded
Hilton Employee Travel Program —see the world for less ✈️
Proud to be an Equal Opportunity Employer
Committed to a Drug-Free Workplace
Source: Asheville Hotel Group
#J-18808-Ljbffr
Guest Service Agent | Hampton Inn Asheville – Tunnel Road Want to make a positive impact on our community while creating unforgettable guest experiences? Hampton Inn Asheville – Tunnel Road is the place to be!
Our mission is simple but powerful: deliver exceptional hospitality that not only delights our guests but also uplifts the Asheville community. As a Guest Service Agent, you are the heart and soul of our hotel—playing a vital role in shaping memorable stays and meaningful connections.
About the Role Every day, you’ll have the opportunity to:
Welcome guests with warmth, professionalism, and a genuine smile
Share recommendations that highlight Asheville’s vibrant arts scene, local businesses, and the beauty of the Blue Ridge Mountains
Create a true “home away from home” experience for every guest
The positive energy you bring to each interaction turns into great reviews, repeat visits, and word-of-mouth recommendations—helping support local tourism and strengthen our community.
Your impact doesn’t stop at the front desk. We’re proud to be actively involved in
community initiatives, volunteer opportunities, and charitable events , giving you the chance to make a difference both on and off the clock.
Technical Responsibilities
Greet guests and manage efficient check-ins and check-outs
Confirm reservations, assign rooms, and issue room keys
Process payments accurately (cash, credit, debit, checks, and room charges)
Assist guests during checkout, addressing any concerns or late charges
Answer guest calls, take messages, and respond to questions or requests
Coordinate with Housekeeping and Engineering to ensure rooms are guest-ready
Provide information on hotel amenities, parking, and local attractions
Monitor daily reports and ensure special requests are completed accurately
Maintain and balance the cash drawer according to accounting procedures
Job Qualifications
At least
one year of customer service experience , so you’re ready to hit the ground running
High school diploma or equivalent
required (hotel experience is a plus!)
Fluent in English
to communicate clearly and confidently with guests and teammates
Able to
think on your feet
and find solutions when unexpected situations arise
Comfortable using a computer (no worries if you’re not an expert—we’ll train you )
Friendly, approachable, and welcoming —we want guests to feel comfortable coming to you with any questions or concerns
Perks That Make Work Feel Like a Win
Medical, Dental, and Vision insurance
to help you take care of your health
Critical Illness & Accident coverage
(available for Full-Time team members)
Paid Vacation
so you can relax, recharge, and enjoy life
Weekly pay with Direct Deposit —fast, easy, and convenient
Employee Referral Bonus Program —bring great people with you and get rewarded
Hilton Employee Travel Program —see the world for less ✈️
Proud to be an Equal Opportunity Employer
Committed to a Drug-Free Workplace
Source: Asheville Hotel Group
#J-18808-Ljbffr