Omni Hotels & Resorts
Front Desk Agent/PBX Operator | Full Time
Omni Hotels & Resorts, Asheville, North Carolina, us, 28814
Front Desk Agent/PBX Operator | Full Time
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Front Desk Agent/PBX Operator | Full Time
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Omni Hotels & Resorts Overview
Omni Grove Park Inn & Spa is a AAA Four-Diamond resort noted for understated elegance and southern charm. The property offers sweeping views of the Blue Ridge Mountains, has a Donald Ross golf course, tennis and fitness center, award‑winning spa and spacious convention facilities. Location
Omni Grove Park Inn & Spa is located in Asheville, NC. Associates enjoy a dynamic work environment, comprehensive training and mentoring, and the pride that comes from working for a company known for exceptional service. Job Description
Front Desk Agent/PBX Operators provide a five‑star welcome and departure experience to each guest. They serve as ambassadors throughout the stay, handle check‑ins/check‑outs, resolve issues, and coordinate with other departments. Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate guest accounts at check‑in (room type, payment, etc.) Block rooms in the computer system and follow through on designated requirements Pre‑register designated guests and prepare key packets Communicate pertinent guest information to designated departments (special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Ensure security of guest room access and key procedures Execute accurate settlement of folios, routing of charges and adjustments following Omni accounting standards Maintain guest history files and accommodate room changes promptly Document all guest requests, complaints or problems and notify the appropriate department for resolution; follow up to ensure guest satisfaction Issue safe deposit boxes and secure key procedures Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on room status reports with Housekeeping Maintain complete knowledge of all hotel features/services, room types, rates, special packages and promotions Answer incoming telephone calls efficiently and courteously Direct phone calls and messages to appropriate personnel or guests Assist all guests and employees and record wake‑up calls Operate the switchboard and two‑way radio Qualifications
Available for weekends and holidays, as well as mornings and evenings Previous customer service experience preferred Excellent verbal and written communication skills in English Accurate and efficient data entry into computer systems Cooperative teamwork with coworkers within and outside of the department Strong mathematical calculation ability Clear, quick decision‑making and prioritization skills Ability to work well under pressure during high arrival and departure periods Physical Requirements
Computer skills required Ability to work alone, with others, and remain at work station for entire shift Flexible schedule including weekends and holidays Customer service experience with excellent written and especially verbal communication skills Stand for the duration of entire shift Walk, run, bend, push, pull and lift moderate to heavy weight Sit for extended periods of time EEO Statement
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement.
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Join to apply for the
Front Desk Agent/PBX Operator | Full Time
role at
Omni Hotels & Resorts Overview
Omni Grove Park Inn & Spa is a AAA Four-Diamond resort noted for understated elegance and southern charm. The property offers sweeping views of the Blue Ridge Mountains, has a Donald Ross golf course, tennis and fitness center, award‑winning spa and spacious convention facilities. Location
Omni Grove Park Inn & Spa is located in Asheville, NC. Associates enjoy a dynamic work environment, comprehensive training and mentoring, and the pride that comes from working for a company known for exceptional service. Job Description
Front Desk Agent/PBX Operators provide a five‑star welcome and departure experience to each guest. They serve as ambassadors throughout the stay, handle check‑ins/check‑outs, resolve issues, and coordinate with other departments. Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate guest accounts at check‑in (room type, payment, etc.) Block rooms in the computer system and follow through on designated requirements Pre‑register designated guests and prepare key packets Communicate pertinent guest information to designated departments (special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Ensure security of guest room access and key procedures Execute accurate settlement of folios, routing of charges and adjustments following Omni accounting standards Maintain guest history files and accommodate room changes promptly Document all guest requests, complaints or problems and notify the appropriate department for resolution; follow up to ensure guest satisfaction Issue safe deposit boxes and secure key procedures Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on room status reports with Housekeeping Maintain complete knowledge of all hotel features/services, room types, rates, special packages and promotions Answer incoming telephone calls efficiently and courteously Direct phone calls and messages to appropriate personnel or guests Assist all guests and employees and record wake‑up calls Operate the switchboard and two‑way radio Qualifications
Available for weekends and holidays, as well as mornings and evenings Previous customer service experience preferred Excellent verbal and written communication skills in English Accurate and efficient data entry into computer systems Cooperative teamwork with coworkers within and outside of the department Strong mathematical calculation ability Clear, quick decision‑making and prioritization skills Ability to work well under pressure during high arrival and departure periods Physical Requirements
Computer skills required Ability to work alone, with others, and remain at work station for entire shift Flexible schedule including weekends and holidays Customer service experience with excellent written and especially verbal communication skills Stand for the duration of entire shift Walk, run, bend, push, pull and lift moderate to heavy weight Sit for extended periods of time EEO Statement
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement.
#J-18808-Ljbffr