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Northern Kentucky University

Facility Coordinator

Northern Kentucky University, Highland Heights, Kentucky, United States

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Position Information Working Title: Facility Coordinator

Department: Campus Recreation

Compensation Title: Coordinator, Campus Rec. Facilities

Position Number: 30019229

Position Status: Regular

Work Schedule: Full time flexible

Hours per Week: 37.5

Months per Year: 12

Purpose of Position: Reporting to the Associate Director for Facilities, the Facility Coordinator oversees the daily operations and overall administration of the Campus Recreation Center.

Primary Responsibilities Facility Management

Supervise daily operations of the 169,000+ sq. ft. Campus Recreation Center, including equipment inventory and check‑out, facility set‑ups, and weight/strength & conditioning areas.

Direct all aspects of Bouldering Wall management, including administering risk waivers, enforcing staff safety protocols, maintaining bolts, holds, and mats, and scheduling annual structural inspections.

Train staff on risk management procedures and lead Emergency Action Plan coordination, improving incident response and resolution times.

Oversee daily activity schedules and coordinate with facility managers to ensure proper room setup for classes, programs, and special events.

Provide on‑site supervision during major events, supporting reservation groups with facility access, setup, and usage.

Direct maintenance activities and lead preventative maintenance initiatives to ensure safe, functional facilities.

Inspect activity spaces and equipment daily, enforce cleaning and laundry protocols, and implement facility safety standards.

Resolve patron facility issues by delivering exceptional customer service and mediating conflicts, ensuring a positive user experience.

Collect and analyze data on program operations, participation, and satisfaction to assess performance, identify trends, and implement service improvements.

Personnel Administration

Recruit, train, supervise, and evaluate a team of 70+ student employees, including Facility Attendants, Managers, and Bouldering Staff.

Develop and manage student employee work schedules to ensure full coverage during open recreation hours and facility reservations.

Maintain staffing levels across all operating hours, balancing operational needs with employee availability.

Promote professional growth by providing training, mentorship, and opportunities for involvement in professional associations, research, and conferences.

Fiscal Management

Manage an annual student employee payroll budget exceeding $200,000, ensuring accurate and timely processing for 70+ employees in compliance with university and departmental guidelines.

Record and monitor facility operations expenditures, maintaining detailed and accurate departmental financial logs.

Track inventory of loose equipment, proactively order supplies, and research new purchases to maintain operational efficiency.

Identify and pursue opportunities to generate additional departmental revenue.

Qualifications

Bachelor's degree in Recreation, Sport Management, Student Personnel, or a related field required.

American Red Cross CPR/First Aid/AED certification preferred, or ability to obtain within the first six months of employment.

Experience in recreation facility operations, special event management, and supervising student employees.

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