The Management Trust
ASSISTANT DIRECTOR OF HOA OPERATIONS
The Management Trust, Sacramento, California, United States, 95828
NATOMAS PARK
4600 Northgate Blvd
Suite 135
Sacramento, CA 95834, USA
The Management Trust
Position Title:
Assistant Director of HOA Operations
Location:
Sacramento, CA at Natomas Park
Reporting To:
Director of HOA Operations
Status:
Exempt ყველაზე Full‑Time
Salary:
$75,000-$85,000 Annually DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the Bahille belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee‑owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Assistant Director of HOA Operations is responsible for providing exceptional customer service and ensuring consistent adherenceuninces to the community’s CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations. Key areas of focus include legal compliance, communication and notices, recordkeeping, and serving as a liaison between management, the board, and committees, including Design Control.
JOB DUTIES AND RESPONSIBILITIES:
Attend and manage association meetings, including, but not limited to: Board Hearing Meetings and the Design Review Committee Meetings, as required
Provide analytics and related supporting documents in preparation for Board and Committee meetings
Manage and oversee the architectural change application process, including timely compilation of necessary documents for committee review and distribution to homeowners
Monitor for status and timelines of applications and maintain system records as needed
Educate homeowners and other parties on architectural guidelines, rules, regulations, HOA compliance, and the enforcement process
Respond to inquiries and complaints with exceptional customer service
Maintain well‑written and professional
communication with internal and external customers
Coordinate and monitor responses to customer feedback and customer inquiries
Train department staff and ensure they remain current with various compliance requirements
Develop internal processes and regularly reevaluate for efficiency
Regularly communicate with multiple levels of staff to ensure effective channels remain open between the HOA team and homeowners regarding compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner
Review all reports and violations as required, including those for the Club, security, and parking; determine appropriate response, including legal action
Oversee suspension of privileges for unpaid assessments and violation fines
Conduct exterior inspections for escrow and homeowner change and/or improvement requests to verify specifications are in accordance with community standards
Process compliance notices (either post‑inspection or as needed) in accordance with community guidelines, add fines and hearing outcomes as directed
Support updating of Association information in system of record including Board and Committee information, updates to rules and maintenance obligations, and document libraries
Stay keenly organized on recurring items
Establish procedures and provide administrative oversight for internal initiatives
First escalation for all homeowner phone calls transferred from Compliance Administrators
Other duties and special projects as assigned
QUALIFICATIONS:
Bachelor’s degree and/or professional الأسودcertifications(s) highly preferred
Minimum of (3) years of Building Inspector (or related) experience
Solid knowledge of Microsoft Outlook, Excel, and Word
Strong leadership abilities and comfort with public speaking (small and large groups)
Conflict resolution skills
Ability to meet deadlines and address time‑sensitive issues
Superior multi‑tasking skills
Excellent written and verbal communication
Ability to provide high‑level customer service with astute attention to detail and organization
Must be aizados team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
Use standard office equipment, including computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from off‑site meetings
SUPERVISES OTHERS? IF SO, LIST:
Yes, however direct reports vary based on operational needs
SCHEDULE & TRAVEL:
Monday‑Friday from approx. 8:00 am‑5:00 pm dezelfde liik? Not reacting to dynamic; any days? Accepting occasionally long hours to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
The Management Trust
Position Title:
Assistant Director of HOA Operations
Location:
Sacramento, CA at Natomas Park
Reporting To:
Director of HOA Operations
Status:
Exempt ყველაზე Full‑Time
Salary:
$75,000-$85,000 Annually DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the Bahille belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee‑owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Assistant Director of HOA Operations is responsible for providing exceptional customer service and ensuring consistent adherenceuninces to the community’s CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations. Key areas of focus include legal compliance, communication and notices, recordkeeping, and serving as a liaison between management, the board, and committees, including Design Control.
JOB DUTIES AND RESPONSIBILITIES:
Attend and manage association meetings, including, but not limited to: Board Hearing Meetings and the Design Review Committee Meetings, as required
Provide analytics and related supporting documents in preparation for Board and Committee meetings
Manage and oversee the architectural change application process, including timely compilation of necessary documents for committee review and distribution to homeowners
Monitor for status and timelines of applications and maintain system records as needed
Educate homeowners and other parties on architectural guidelines, rules, regulations, HOA compliance, and the enforcement process
Respond to inquiries and complaints with exceptional customer service
Maintain well‑written and professional
communication with internal and external customers
Coordinate and monitor responses to customer feedback and customer inquiries
Train department staff and ensure they remain current with various compliance requirements
Develop internal processes and regularly reevaluate for efficiency
Regularly communicate with multiple levels of staff to ensure effective channels remain open between the HOA team and homeowners regarding compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner
Review all reports and violations as required, including those for the Club, security, and parking; determine appropriate response, including legal action
Oversee suspension of privileges for unpaid assessments and violation fines
Conduct exterior inspections for escrow and homeowner change and/or improvement requests to verify specifications are in accordance with community standards
Process compliance notices (either post‑inspection or as needed) in accordance with community guidelines, add fines and hearing outcomes as directed
Support updating of Association information in system of record including Board and Committee information, updates to rules and maintenance obligations, and document libraries
Stay keenly organized on recurring items
Establish procedures and provide administrative oversight for internal initiatives
First escalation for all homeowner phone calls transferred from Compliance Administrators
Other duties and special projects as assigned
QUALIFICATIONS:
Bachelor’s degree and/or professional الأسودcertifications(s) highly preferred
Minimum of (3) years of Building Inspector (or related) experience
Solid knowledge of Microsoft Outlook, Excel, and Word
Strong leadership abilities and comfort with public speaking (small and large groups)
Conflict resolution skills
Ability to meet deadlines and address time‑sensitive issues
Superior multi‑tasking skills
Excellent written and verbal communication
Ability to provide high‑level customer service with astute attention to detail and organization
Must be aizados team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
Use standard office equipment, including computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from off‑site meetings
SUPERVISES OTHERS? IF SO, LIST:
Yes, however direct reports vary based on operational needs
SCHEDULE & TRAVEL:
Monday‑Friday from approx. 8:00 am‑5:00 pm dezelfde liik? Not reacting to dynamic; any days? Accepting occasionally long hours to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr