LanceSoft Inc
Pay Range - $20 to 21/hr on W2 (Depending upon experience)
Candidates must be local to Louisville
Description: The training period (about 3 weeks) is onsite, post training is remote.
Purpose of the Position
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)
Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores
Position Functions Handle inbound events – 90%
Handles Level 1 inbound calls/chats and accurately logs interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions.
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Manage non-phone/chat duties – 10%
Assist with Alerts and Self‑Service Incidents
Follow up on unresolved incidents
Autonomy & Supervision
Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks.
Work is typically reviewed in detail at frequent intervals for accuracy.
Knowledge and Skill Required Education
Some College preferred or equivalent experience
Preferred A+, CCNA, or Net+ Certifications
Experience
Preferred customer service experience (1-2 years)
Skills and Other Requirements
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem‑solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Ability to type 30 words per minute
#J-18808-Ljbffr
Candidates must be local to Louisville
Description: The training period (about 3 weeks) is onsite, post training is remote.
Purpose of the Position
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)
Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores
Position Functions Handle inbound events – 90%
Handles Level 1 inbound calls/chats and accurately logs interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions.
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Manage non-phone/chat duties – 10%
Assist with Alerts and Self‑Service Incidents
Follow up on unresolved incidents
Autonomy & Supervision
Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks.
Work is typically reviewed in detail at frequent intervals for accuracy.
Knowledge and Skill Required Education
Some College preferred or equivalent experience
Preferred A+, CCNA, or Net+ Certifications
Experience
Preferred customer service experience (1-2 years)
Skills and Other Requirements
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem‑solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Ability to type 30 words per minute
#J-18808-Ljbffr