HireTalent
Description
Candidates must be local to Louisville. Purpose of the Position
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts) Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores Position Functions
Handle inbound events – 90% Handles Level 1 inbound calls/chats and accurately logs interactions within the company’s incident management system Conducts appropriate diagnosis/troubleshooting to resolve known conditions. Escalates problem tickets within department guidelines when unable to resolve. Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures. Manage non phone/chat duties – 10% Assist with Alerts and Self‑Service Incidents. Follow up on unresolved incidents. Autonomy & Supervision
Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks. Work is typically reviewed in detail at frequent intervals for accuracy. Knowledge and Skill Required / Education
Some College preferred or equivalent experience. Preferred A+, CCNA, or Net+ Certifications. Experience
Preferred customer service experience (1АТО 2 years). Skills and Other Requirements
Flexible work schedule. Beginner organization skills. Beginner oral and written communication skills. Beginner problem‑solving ability. Beginner understanding of computer concepts (PC fundamentals, Operating systems). Ability to type 30 words per minute.
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Candidates must be local to Louisville. Purpose of the Position
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts) Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores Position Functions
Handle inbound events – 90% Handles Level 1 inbound calls/chats and accurately logs interactions within the company’s incident management system Conducts appropriate diagnosis/troubleshooting to resolve known conditions. Escalates problem tickets within department guidelines when unable to resolve. Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures. Manage non phone/chat duties – 10% Assist with Alerts and Self‑Service Incidents. Follow up on unresolved incidents. Autonomy & Supervision
Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks. Work is typically reviewed in detail at frequent intervals for accuracy. Knowledge and Skill Required / Education
Some College preferred or equivalent experience. Preferred A+, CCNA, or Net+ Certifications. Experience
Preferred customer service experience (1АТО 2 years). Skills and Other Requirements
Flexible work schedule. Beginner organization skills. Beginner oral and written communication skills. Beginner problem‑solving ability. Beginner understanding of computer concepts (PC fundamentals, Operating systems). Ability to type 30 words per minute.
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