Randstad USA
Call Center Specialist (Customer Servicefilmer)
Location: Atlanta, GA
Salary: $46,000.00-$60,000.00
Posted: 5 days ago
Seniority level Mid-Senior level
Employment type Contract
Job function General Business
Industries Pharmaceutical Manufacturing and Health and Human Services
Responsibilities
Receive incoming Customer Service requests and product complaint inquiries via telephone, e‑mail, or fax, from patients, and caregivers regarding all company products
Respond to on Recruiting product inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, and FAQs)
Escalate appropriate inquiries including Adverse Event intake to the Science Partner and Medical Information colleagues
Assist with inquiries concerning special promotions and/or information regarding
Document all incoming inquiries, and reports of Product Quality Complaints in the
Enquiry Intake Database in accordance with applicable SOPs.
Assist customers with Patient Assistance Programs questions or concerns
Utilize advanced customer service skills to meet or exceed customer expectations
Gather and share customer insights with leadership
Maintain relevant product knowledge regarding company products
Maintain knowledge of policies and procedures including Standard Operating
Procedures, protocols, best practices, and FDA regulations
Assist with goal of ensuring that all incoming calls are responded to promptly by phone and ≤ 2 days by written correspondence
Bachelor’s Degree with a health care related background preferred
Background in CNS, Immunology, Rare disease is helpful
Minimum of 0‑2 years clinical experience, with patient education or support responsibilities
Experience in customer service or patient-facing roles
Strong interpersonal and communication skills
Experience in CRM systems
Job Description
Advanced phone call handling techniques
Ability to understand various customer social styles respond appropriately
Proficiency in use of PC applications (e.g. Outlook, Microsoft applications)
Ability to work effectively in a team environment.
Ability to plan, organize, prioritizeතු, and execute multiple tasks within assigned objectives.
Position requires professional demeanor, team orientation, self‑motivation, and ability to influence customers both externally and internally.
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Salary: $46,000.00-$60,000.00
Posted: 5 days ago
Seniority level Mid-Senior level
Employment type Contract
Job function General Business
Industries Pharmaceutical Manufacturing and Health and Human Services
Responsibilities
Receive incoming Customer Service requests and product complaint inquiries via telephone, e‑mail, or fax, from patients, and caregivers regarding all company products
Respond to on Recruiting product inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, and FAQs)
Escalate appropriate inquiries including Adverse Event intake to the Science Partner and Medical Information colleagues
Assist with inquiries concerning special promotions and/or information regarding
Document all incoming inquiries, and reports of Product Quality Complaints in the
Enquiry Intake Database in accordance with applicable SOPs.
Assist customers with Patient Assistance Programs questions or concerns
Utilize advanced customer service skills to meet or exceed customer expectations
Gather and share customer insights with leadership
Maintain relevant product knowledge regarding company products
Maintain knowledge of policies and procedures including Standard Operating
Procedures, protocols, best practices, and FDA regulations
Assist with goal of ensuring that all incoming calls are responded to promptly by phone and ≤ 2 days by written correspondence
Bachelor’s Degree with a health care related background preferred
Background in CNS, Immunology, Rare disease is helpful
Minimum of 0‑2 years clinical experience, with patient education or support responsibilities
Experience in customer service or patient-facing roles
Strong interpersonal and communication skills
Experience in CRM systems
Job Description
Advanced phone call handling techniques
Ability to understand various customer social styles respond appropriately
Proficiency in use of PC applications (e.g. Outlook, Microsoft applications)
Ability to work effectively in a team environment.
Ability to plan, organize, prioritizeතු, and execute multiple tasks within assigned objectives.
Position requires professional demeanor, team orientation, self‑motivation, and ability to influence customers both externally and internally.
#J-18808-Ljbffr