Ridgeview Institute - Smyrna
2 days ago Be among the first 25 applicants
Ridgeview Institute - Smyrna Ridgeview Institute - Smyrna provides a pay range. Your actual pay will be based on your skills and experience; talk with your recruiter to learn more.
Base pay range $18.00/hr - $26.00/hr
Intake Call Center Specialist Available shift: 3 pm to 11 pm and every other weekend.
The Intake Call Center Specialist is responsible for receiving, scheduling, and/or referring inquiry calls. The specialist also assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating paperwork and insurance information. The technician works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient's safety. The Intake Technician functions as an active part of the treatment, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescents through geriatrics. The specialist works in collaboration with the Referral Nurse and Clinicians in A&R, along with the interdisciplinary team.
Qualifications
Education: High School Degree or equivalent preferred; or Certified Nursing Assistant preferred, or Behavior Health.
Certification: Degree from an accredited college or university in social work, recreational therapy or appropriate therapeutic discipline preferred.
Experience: One year of related experience, with a knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
Licensure: Must maintain a valid driver's license in the applicable state.
Skills
Operate a multi-function telephone set
Operate computer terminal; input data into computer programs
Maintain filing systems; maintain logs and records
Coordinate and schedule assessments; operate photocopier; operate FAX machine
Ability to interact with internal and external clients
Flexible and adaptable to learning and understanding technology
Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level.
Strong written, oral, and interpersonal communication skills
Highly self-motivated, directed, and proactive
Keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working both independently and in a team-oriented, collaborative environment
Able to communicate effectively within the department and with members of interdisciplinary teams
Proven analytical and problem-solving abilities
Additional Requirements Successful completion of CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures. May be required to work overtime and flexible hours.
Benefits
401(k) + matching
Health insurance
100% company-paid life insurance coverage up to 2x your annual salary
Vision insurance
Dental insurance
100% company-paid long-term disability insurance
Paid time offPaid Holidays
Cafeteria on site
Employee engagement events
Employee assistance program
Employee recognition program
Free parking
What Sets Us Apart
Career & training development opportunities
Dynamic and inclusive work environment
Engaged management team dedicated to your success
A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
Disclaimer Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Hospitals and Health Care
Compensation This is a non-exempt Full-Time position. The expected compensation range is $16.00 to $18.00/hour. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level. Join us as our Intake Call Center Specialist.
Note The essential job functions of this position are not limited to the duties listed above.
#J-18808-Ljbffr
Ridgeview Institute - Smyrna Ridgeview Institute - Smyrna provides a pay range. Your actual pay will be based on your skills and experience; talk with your recruiter to learn more.
Base pay range $18.00/hr - $26.00/hr
Intake Call Center Specialist Available shift: 3 pm to 11 pm and every other weekend.
The Intake Call Center Specialist is responsible for receiving, scheduling, and/or referring inquiry calls. The specialist also assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating paperwork and insurance information. The technician works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient's safety. The Intake Technician functions as an active part of the treatment, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescents through geriatrics. The specialist works in collaboration with the Referral Nurse and Clinicians in A&R, along with the interdisciplinary team.
Qualifications
Education: High School Degree or equivalent preferred; or Certified Nursing Assistant preferred, or Behavior Health.
Certification: Degree from an accredited college or university in social work, recreational therapy or appropriate therapeutic discipline preferred.
Experience: One year of related experience, with a knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
Licensure: Must maintain a valid driver's license in the applicable state.
Skills
Operate a multi-function telephone set
Operate computer terminal; input data into computer programs
Maintain filing systems; maintain logs and records
Coordinate and schedule assessments; operate photocopier; operate FAX machine
Ability to interact with internal and external clients
Flexible and adaptable to learning and understanding technology
Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level.
Strong written, oral, and interpersonal communication skills
Highly self-motivated, directed, and proactive
Keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working both independently and in a team-oriented, collaborative environment
Able to communicate effectively within the department and with members of interdisciplinary teams
Proven analytical and problem-solving abilities
Additional Requirements Successful completion of CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures. May be required to work overtime and flexible hours.
Benefits
401(k) + matching
Health insurance
100% company-paid life insurance coverage up to 2x your annual salary
Vision insurance
Dental insurance
100% company-paid long-term disability insurance
Paid time offPaid Holidays
Cafeteria on site
Employee engagement events
Employee assistance program
Employee recognition program
Free parking
What Sets Us Apart
Career & training development opportunities
Dynamic and inclusive work environment
Engaged management team dedicated to your success
A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
Disclaimer Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Hospitals and Health Care
Compensation This is a non-exempt Full-Time position. The expected compensation range is $16.00 to $18.00/hour. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level. Join us as our Intake Call Center Specialist.
Note The essential job functions of this position are not limited to the duties listed above.
#J-18808-Ljbffr