Compass Group
ESFM
Position Title:
HOSPITALITY AND EXPERIENCE MANAGER
Salary: $125,000 - $135,000
Pay Grade: 16
Other Forms of Compensation:
BONUS
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, emailMyReferral@compass-usa.com.
Job Summary The Hospitality and Experience Manager plays a pivotal role in overseeing a diverse portfolio of client locations across multiple markets. point of contact for client projects and escalations, the RRM partners closely with front-line managers to ensure compliance with operational standards, financial performance goals, hospitality training, and safety protocols.
This position reports to the Regional Director of Operations and supports a complex network of Site Managers and team leads.
The role is primarily based in the New York and New Jersey metropolitan area, with responsibility for providing support across the Northeast and, as needed, the West Coast.
Essential Duties
Develops financial forecasts and budgets; balances programs and resources across assigned accounts
Accountable for achieving financial goals and performance targets
Ensures accuracy and timeliness of financial reporting, data, and key performance metrics
Reviews and analyzes financial statements, weekly operating reports, and other performance data
Monitors and audits accounting, control processes, and financial compliance within assigned accounts
Customer and Client Relations
Maintains high levels of client satisfaction to support account retention and growth
Administers client and customer surveys and responds promptly and effectively to feedback
Ensures all employees demonstrate an aggressive hospitality and respect-driven service culture
Promotes client awareness of program options and available corporate resources
Monitors and ensures compliance with client contract terms and service level agreements
Partners with clients to customize programs to meet site-specific needs
Evaluates and enhances the effectiveness of client communications, reinforcing ESFM’s value proposition
Supports development and execution of district/unit business plans and client reporting as needed
Operational Excellence and Growth
Increases regional revenue and operating profit through service expansion and growth initiatives
Maintains awareness of competitive landscape and market conditions, both internal and external
Coordin
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Position Title:
HOSPITALITY AND EXPERIENCE MANAGER
Salary: $125,000 - $135,000
Pay Grade: 16
Other Forms of Compensation:
BONUS
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, emailMyReferral@compass-usa.com.
Job Summary The Hospitality and Experience Manager plays a pivotal role in overseeing a diverse portfolio of client locations across multiple markets. point of contact for client projects and escalations, the RRM partners closely with front-line managers to ensure compliance with operational standards, financial performance goals, hospitality training, and safety protocols.
This position reports to the Regional Director of Operations and supports a complex network of Site Managers and team leads.
The role is primarily based in the New York and New Jersey metropolitan area, with responsibility for providing support across the Northeast and, as needed, the West Coast.
Essential Duties
Develops financial forecasts and budgets; balances programs and resources across assigned accounts
Accountable for achieving financial goals and performance targets
Ensures accuracy and timeliness of financial reporting, data, and key performance metrics
Reviews and analyzes financial statements, weekly operating reports, and other performance data
Monitors and audits accounting, control processes, and financial compliance within assigned accounts
Customer and Client Relations
Maintains high levels of client satisfaction to support account retention and growth
Administers client and customer surveys and responds promptly and effectively to feedback
Ensures all employees demonstrate an aggressive hospitality and respect-driven service culture
Promotes client awareness of program options and available corporate resources
Monitors and ensures compliance with client contract terms and service level agreements
Partners with clients to customize programs to meet site-specific needs
Evaluates and enhances the effectiveness of client communications, reinforcing ESFM’s value proposition
Supports development and execution of district/unit business plans and client reporting as needed
Operational Excellence and Growth
Increases regional revenue and operating profit through service expansion and growth initiatives
Maintains awareness of competitive landscape and market conditions, both internal and external
Coordin
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