CalHR
Job Summary
Performs a wide variety of child support duties consisting of maintaining a caseload, locating and interviewing custodial and non‑custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases¿ for court hearings as necessary; and performs related work as required. Working under general supervision, Child Support Specialist II is the journey level in the Child Support Specialist series. Employees at this level are expected to perform a broad range of child support casework from intake to establishment, enforcement, and case closure. Within legal requirements and departmental policies and procedures, incumbents operate with considerable independence and must exercise discretion and judgment in evaluating cases and determining the level of support and the methods of enforcement. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Child Support Specialist I, or if filled from the outside, require prior related experience.
Responsibilities
Manage a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.
Coordinate appointments for personal interviews with custodial and non‑custodial parents, employers, and attorneys.
Develop and analyze information for the establishment of paternity.
Use a variety of methods, systems and procedures for locating information on custodial and non‑custodial parents’ assets, income, and liabilities.
Evaluate income and expense data of custodial and non‑custodial parents to determine and recommend child support payment obligations based on established guidelines.
Respond to general inquiries and explain general child support laws, court orders, rules, regulations, and policies to public and staff.
Participate in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
Prepare and process legal documents necessary for the documents and update customer information, contact information, case actions/history logs, and records using a state‑wide automated system.
Provide case status information, explain the complaint resolution process, and answer case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
Apply federal, state, and local codes, procedures, and rules التغ establishing and processing child support cases.
Coordinate and/or conduct genetic tests when needed.
Perform related duties as assigned.
Employment Standards Knowledge of
Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment and enforcement Kuala?
Sources, methods and techniques used to locate شان non‑custodial parents, relatives and related persons, assets, income, and liabilities.
Techniques and methods for establishing paternity.
Child support specific collection methods and techniques.
Legal terminology used when explaining legal procedures to customers or the public.
When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
The structure and content of the English language.
Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions, percentages, and decimals.
Skill/Ability to
Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases.
Explain child support Planung procedures, regulations, and requirements to individuals from a wide variety of educational and cultural backgrounds.
Use effective interviewing techniques to interview a wide variety of people, over the telephone and in person.
Use patience, tact, and courtesy in firmly dealing with people who may be uncooperative, unreasonable, angry, upset, or hostile.
Use sound independent judgment to analyze factual information, situations, and people.
Understand financial records such as professionally records, income and expense reports, and employer earnings records to determine the amount of child support payment obligations.
Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
Organize work and set priorities in order to meet critical deadlines with minimal direction.
Exercise initiative within the limits of assigned duties.
Maintain the confidentiality of sensitive or personal information.
Establish rapport and maintain effective working relationships with coworkers, courts, attorneys, other agencies, and the public.
Be flexible and supportive of change.
Prioritize multiple assignments having conflicting deadlines.
Effectively use computer and other resources to prepare and manage cases.
Minimum Qualifications Child Support Specialist I
Two (2) years of full‑time clerical experience which included interaction with the public.
OR One year of full‑time experience performing debt collections duties which included interviewing others for the purpose of collecting information.
OR One year of full‑time experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department.
OR Completion of 60 semester or 90 quarter units of college. Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty‑two (22) quarter units equals six months of experience.
Child Support Specialist II
One (1) year of full‑time experience performing duties of a Child Support Specialist I in a state or local government agency.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
About Del Norte County Del Norte County, where the redwoods meet the sea, is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. The substantially rural county is notable for forests containing coast redwoods, gö some over 350 feet tall. These redwoods are the tallest living things on Earth, dating back over 2,000 years. Notably, the County is located in one of the few rainforest… (and other descriptive543 text)].
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Responsibilities
Manage a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.
Coordinate appointments for personal interviews with custodial and non‑custodial parents, employers, and attorneys.
Develop and analyze information for the establishment of paternity.
Use a variety of methods, systems and procedures for locating information on custodial and non‑custodial parents’ assets, income, and liabilities.
Evaluate income and expense data of custodial and non‑custodial parents to determine and recommend child support payment obligations based on established guidelines.
Respond to general inquiries and explain general child support laws, court orders, rules, regulations, and policies to public and staff.
Participate in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
Prepare and process legal documents necessary for the documents and update customer information, contact information, case actions/history logs, and records using a state‑wide automated system.
Provide case status information, explain the complaint resolution process, and answer case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
Apply federal, state, and local codes, procedures, and rules التغ establishing and processing child support cases.
Coordinate and/or conduct genetic tests when needed.
Perform related duties as assigned.
Employment Standards Knowledge of
Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment and enforcement Kuala?
Sources, methods and techniques used to locate شان non‑custodial parents, relatives and related persons, assets, income, and liabilities.
Techniques and methods for establishing paternity.
Child support specific collection methods and techniques.
Legal terminology used when explaining legal procedures to customers or the public.
When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
The structure and content of the English language.
Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions, percentages, and decimals.
Skill/Ability to
Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases.
Explain child support Planung procedures, regulations, and requirements to individuals from a wide variety of educational and cultural backgrounds.
Use effective interviewing techniques to interview a wide variety of people, over the telephone and in person.
Use patience, tact, and courtesy in firmly dealing with people who may be uncooperative, unreasonable, angry, upset, or hostile.
Use sound independent judgment to analyze factual information, situations, and people.
Understand financial records such as professionally records, income and expense reports, and employer earnings records to determine the amount of child support payment obligations.
Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
Organize work and set priorities in order to meet critical deadlines with minimal direction.
Exercise initiative within the limits of assigned duties.
Maintain the confidentiality of sensitive or personal information.
Establish rapport and maintain effective working relationships with coworkers, courts, attorneys, other agencies, and the public.
Be flexible and supportive of change.
Prioritize multiple assignments having conflicting deadlines.
Effectively use computer and other resources to prepare and manage cases.
Minimum Qualifications Child Support Specialist I
Two (2) years of full‑time clerical experience which included interaction with the public.
OR One year of full‑time experience performing debt collections duties which included interviewing others for the purpose of collecting information.
OR One year of full‑time experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department.
OR Completion of 60 semester or 90 quarter units of college. Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty‑two (22) quarter units equals six months of experience.
Child Support Specialist II
One (1) year of full‑time experience performing duties of a Child Support Specialist I in a state or local government agency.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
About Del Norte County Del Norte County, where the redwoods meet the sea, is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. The substantially rural county is notable for forests containing coast redwoods, gö some over 350 feet tall. These redwoods are the tallest living things on Earth, dating back over 2,000 years. Notably, the County is located in one of the few rainforest… (and other descriptive543 text)].
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