Amazon is hiring: Amazon Tours Manager , Amazon Tours in Tracy

Job ID: 10444918 | Amazon.com Services LLC

Amazon is seeking a dynamic and experienced Tour Manager to oversee our Tour Leader program at multiple Fulfillment Centers. This role is crucial in ensuring the delivery of high-quality, engaging tours that showcase Amazon's innovation, technology, and commitment to our employees and the environment.

Key Responsibilities

Manage and develop a team of Tour Leaders across multiple Robotics Fulfillment Centers.

Occasionally deliver high-caliber Fulfillment Center tours to VIP audiences.

Travel frequently to different locations to observe tours, conduct audits, and provide on‑site coaching and feedback.

Recruit, hire, and onboard new Tour Leaders as needed to maintain optimal staffing levels.

Collaborate with product and marketing teams to ensure tours are delivered as designed and meet established goals for capacity, traffic, and customer perception.

Develop and implement strategies to continuously improve tour quality and leader performance.

Analyze tour feedback and performance metrics to identify areas for improvement and implement action plans.

Ensure all tours comply with safety regulations and Amazon's policies.

Create and deliver training programs to keep Tour Leaders updated on new technologies, company initiatives, and best practices in tour delivery.

Manage tour schedules and capacity across multiple locations to optimize resource utilization.

Act as a liaison between the tour program and other departments within Amazon to facilitate smooth operations and address any issues that arise.

A Day in the Life
You'll start your day by checking in with your team of Tour Leaders across different time zones and addressing any urgent issues or questions. You'll review performance metrics and customer feedback, identifying trends and areas for improvement. Throughout the day you'll have virtual coaching sessions with individual Tour Leaders, discussing their performance and providing guidance on enhancing their tour delivery. You'll also participate in meetings with product and marketing teams to discuss tour content updates, promotional strategies, and performance against goals.

When traveling to Fulfillment Centers, you'll observe tours, take detailed notes, and provide immediate feedback to Tour Leaders. You'll meet with local leadership to discuss the tour program's impact and any site‑specific considerations. You may also conduct training sessions or workshops to address common areas for improvement across your team.

About the Team
Our team works closely with Operations, Human Resources, Public Relations, and Marketing to ensure our tours effectively communicate Amazon's story and values. We value creativity, data‑driven decision making, and continuous improvement. As a Tour Manager, you'll play a key role in shaping the development of our Tour Leaders and the evolution of our tour program.

Basic Qualifications

3+ years of management experience.

Bachelor's degree in a relevant field or equivalent work experience.

Travel up to 25% of the time.

Ability to communicate effectively in English (written and verbal).

5+ years of recent professional communications or PR experience.

Preferred Qualifications

Experience in operations management of fulfillment or distribution centers.

Experience with customer service.

Experience managing large teams across multiple locations and languages.

Ability to earn trust at all levels and maintain a high level of professionalism.

Ability to quickly adapt to a changing work environment and priorities.

Proficiency in one or more additional languages.

Benefits and Compensation
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Lawful and Safety Notice
Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the abilities to adhere to company policies, exercise sound judgment, manage stress, work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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