Sender One Climbing, Fitness and Yoga
LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
Sender One Climbing, Fitness and Yoga, Lakewood, California, United States, 90715
LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
Join to apply for the
LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
role at
Sender One Climbing, Fitness and Yoga LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
3 days ago Be among the first 25 applicants Join to apply for the
LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
role at
Sender One Climbing, Fitness and Yoga Get AI-powered advice on this job and more exclusive features. Wage Scale:
$18.50 - $19.00 (Level 1: $18.50 | Level 2: $19.00)
Overview:
A Customer Experience Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to new visitors, guests, members, and partners who walk through our doors.
Customer Experience Specialist, Level 1 Responsibilities
Provide excellent customer service to all guests at Sender One and Sender City to create memorable climbing experiences; Have a high level of product knowledge of gym offerings including but not limited to Day Use, Multi Day Use, Sender One Memberships, Sender City, Groups & Parties, Programs (adult and youth), Yoga & Fitness, and ongoing community & gym events; Lead introduction climbing courses, provide orientation tours, and administer top rope belay test; Work with kids and adults in Sender City; Manage the inherent risks involved with climbing & training; Assist all members and guests with the check in and out process; Assist the team to meet sales goals set by the leadership team; Respond to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner; Assist and communicate with fellow team members and other departments such as Programs, Facilities, Groups & Parties, Marketing, Retail, and Route Setting wherever necessary; Ability to lift and carry a minimum of 50 lbs.; Have a basic understanding and ability to assist with Pro Shop products; Complete department & operations checklist(s) in a timely manner; Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing; Additional Operational duties as assigned and within Customer Experience purview.
Customer Experience Specialist,
Level 2
Responsibilities (In Addition To Level 1 Responsibilities):
Independently Party Lead weekday and/or weekend groups & parties events; Independently administer lead climbing and belay checks in accordance with Sender One’s policies & procedures.
Profile
Passionate about climbing, working with kids, and instructing; Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences; Excellent at risk and time management; Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences; Ability to harness imagination and find novel approaches to shared responsibilities; Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end; Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner; Work with a team, provide support to fellow team members, share ideas, and earn trust; Take initiative and have the drive to grow professionally.
Industry Experience
First Aid/CPR certified; Top rope & lead belay and climbing experience; Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.; Knowledge of Rock Gym Pro software; Knowledge of Basecamp; Experience coaching and instructing.
Time Commitment
Must be fully available to work at least one weekend day per work week (Sun - Sat); Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat); Must be able to attend the Mandatory All Staff meetings.
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Recreational Facilities Referrals increase your chances of interviewing at Sender One Climbing, Fitness and Yoga by 2x Sign in to set job alerts for “Customer Experience Specialist” roles.
Customer Experience Operations Specialist
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Join to apply for the
LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
role at
Sender One Climbing, Fitness and Yoga LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
3 days ago Be among the first 25 applicants Join to apply for the
LAKEWOOD CUSTOMER EXPERIENCE SPECIALIST, LEVEL 1
role at
Sender One Climbing, Fitness and Yoga Get AI-powered advice on this job and more exclusive features. Wage Scale:
$18.50 - $19.00 (Level 1: $18.50 | Level 2: $19.00)
Overview:
A Customer Experience Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to new visitors, guests, members, and partners who walk through our doors.
Customer Experience Specialist, Level 1 Responsibilities
Provide excellent customer service to all guests at Sender One and Sender City to create memorable climbing experiences; Have a high level of product knowledge of gym offerings including but not limited to Day Use, Multi Day Use, Sender One Memberships, Sender City, Groups & Parties, Programs (adult and youth), Yoga & Fitness, and ongoing community & gym events; Lead introduction climbing courses, provide orientation tours, and administer top rope belay test; Work with kids and adults in Sender City; Manage the inherent risks involved with climbing & training; Assist all members and guests with the check in and out process; Assist the team to meet sales goals set by the leadership team; Respond to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner; Assist and communicate with fellow team members and other departments such as Programs, Facilities, Groups & Parties, Marketing, Retail, and Route Setting wherever necessary; Ability to lift and carry a minimum of 50 lbs.; Have a basic understanding and ability to assist with Pro Shop products; Complete department & operations checklist(s) in a timely manner; Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing; Additional Operational duties as assigned and within Customer Experience purview.
Customer Experience Specialist,
Level 2
Responsibilities (In Addition To Level 1 Responsibilities):
Independently Party Lead weekday and/or weekend groups & parties events; Independently administer lead climbing and belay checks in accordance with Sender One’s policies & procedures.
Profile
Passionate about climbing, working with kids, and instructing; Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences; Excellent at risk and time management; Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences; Ability to harness imagination and find novel approaches to shared responsibilities; Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end; Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner; Work with a team, provide support to fellow team members, share ideas, and earn trust; Take initiative and have the drive to grow professionally.
Industry Experience
First Aid/CPR certified; Top rope & lead belay and climbing experience; Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.; Knowledge of Rock Gym Pro software; Knowledge of Basecamp; Experience coaching and instructing.
Time Commitment
Must be fully available to work at least one weekend day per work week (Sun - Sat); Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat); Must be able to attend the Mandatory All Staff meetings.
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Recreational Facilities Referrals increase your chances of interviewing at Sender One Climbing, Fitness and Yoga by 2x Sign in to set job alerts for “Customer Experience Specialist” roles.
Customer Experience Operations Specialist
CUSTOMER SERVICE SPECIALIST 1229 (REVISED 02/28/25) (A)
Los Angeles, CA $60,489.00-$97,363.00 1 month ago Los Angeles, CA $72,000.00-$82,000.00 3 weeks ago Customer Experience Specialist – Orange County Harley-Davidson
Irvine, CA $60,000.00-$80,000.00 1 week ago Customer Experience Specialist – Orange County Harley-Davidson
Tustin, CA $60,000.00-$80,000.00 1 week ago E-commerce & Customer Experience Specialist, LA
Customer Experience Operations Specialist
Los Angeles Metropolitan Area $42,000.00-$200,000.00 3 weeks ago Salon Customer Experience Specialist - Southbay Pav @carson
Salon Customer Experience Specialist - Whittwood Shpg Cntr
Entry Level Sales - Property Experience Specialist - DIRECTV
Los Angeles, CA $40,000.00-$50,000.00 1 month ago Tradewind Services Senior Ecommerce Manager
Irvine, CA $110,000.00-$140,000.00 1 month ago Whittier, CA $90,000.00-$95,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr