UNCLE Credit Union
UNCLE Credit Union has been recognized as the Best Credit Union in the East Bay for 7 consecutive years and has been voted a Top Workplace for 4 consecutive years (2022–2025). We are committed to innovation, service excellence, and empowering our members through technology.
The Vice President of Information Technology oversees daily IT operations, ensuring efficient data processing, programming, networking, security, hardware, software, and project management. This leadership role collaborates with key IT leaders to maintain maximum system availability for all users and upholds UNCLE Credit Union’s member-first, digital-first, and cloud-based strategies. Additional responsibilities include effective communication, fostering a positive work environment, delivering exceptional service, and acting as backup for the CTO during absences or emergencies.
Essential Job Functions:
Leadership & Management:
Lead and motivate a team of Information Technology professionals through servant leadership. Foster a goal driven and self-development culture. Regularly conduct staff one-on-ones and division update meetings. Demonstrate professionalism, communication skills, and leadership associated with executive management. Manages the oversight of the business intelligence and data analytics program and reports on KPIs monthly. Manages the oversight of the IT Infrastructure, including hardware, software, and cloud-based solutions and reports on KPI’s monthly. Manages the oversight of the Information Security program and reports on KPI’s, audit findings and exceptions to policy monthly. Detect and correct system malfunctions and error situations, take appropriate action, and maintain communication with staff and management. Collaborate to ensure seamless member service. Uphold the credit union's CARE Philosophy. Regular participation on strategic committees including the Management, IT Steering, Expense Review, Strategic Plan Development and Business Continuity.
Operational Excellence: Demonstrate ongoing commitment to enhancing operational efficiency, reducing turnaround times, and optimizing workflow processes through scripting and robotic process automation. Remains informed about emerging opportunities and potential risks within the credit union industry related to information technology, and lead initiatives to address these developments. Coordinate the maintenance of computer hardware components by ensuring that routine preventative maintenance is conducted in accordance with established schedules. Act as the primary point of contact for all IT systems, including the Jack Henry EASE core platform, Gladiator HNS environments, access controls, enterprise content management, security solutions, and collaboration tools. Collaborate with third-party vendors to ensure timely patching and upgrading of all systems. Ensure successful execution and completion of all nightly, monthly, and yearly core data processing jobs, such as the daily good night process, annual tax reporting, and regular data purges. Oversee all programming requirements for the Symitar system, encompassing report generation, scripting, and on-demand PowerOn executions. Manage change control processes for all critical systems. Vendor Management: Manages all IT vendor relationships, ensuring timely annual reviews and adherence to service level agreements. Coordinates with Compliance to oversee quarterly user entity control reviews. Budgeting: Assist with the creation and monthly reporting of the IT Division annual budget. Ensure IT spending is within budget. Oversee IT projects and ensure they are completed on time and within budget. Business Continuity:
Oversee the business continuity plan and business impact analysis, ensuring that critical operations can be maintained or quickly resumed in the event of disruption. Oversee the Information Technology disaster recovery plan and update it on an annual basis. Ensure all 3rd party solutions are operational, and connections to the core systems are maintained 24x7. Monitor supply chain communication and reports on security breaches or software security risks.
Network Security / Cybersecurity:
Ensure the security of the credit union’s data while in use, in transmission and at rest. Oversee network security protocols and manage the implementation of security measures. Oversees regular social engineering testing and information security training. Responsible for completing 3rd party vendor risk assessments. Works with examiners and auditors to complete annual compliance activities.
Collaboration & Coordination:
Frequently coordinate with other divisions on projects and advise on IT functionality. Support all divisions regarding IT, ensuring continuous operations, hardware and software updates, administration, and recovery. Work with the Training Department to ensure employees are well-trained in technology.
Documentation & Procedures:
Document the division’s processes, procedures, and configurations. Establish new procedures as required. Completes annual review PolicyTech documentation. Ensure all procedures related to job duties are updated with current changes. Regularly updating job descriptions to ensure accuracy and environmental changes are considered.
Knowledge, Skills and Abilities: Knowledge of: Principles and techniques of business processes, analysis, and design; principles of program design, coding, testing, and implementation; database functions and structure, client/server program design, coding, testing, and implementation; IT operations in a cloud environment; eneral office practices and procedures; Computer terminology; Computer software (i.e. Windows operating systems) and hardware; Credit union philosophy and terminology. Skill in: Operating personal computer equipment and various office equipment, such as calculator, copy machine, facsimile machine, laser printers, telephone system; Excellent problem-solving skills and the ability to work under pressure. Excellent written and spoken communication skills. Ability to: Maintain confidentiality of classified information; Use computer software such as Microsoft Office applications; Manage multiple activities, set priorities and work in teams; manage and develop a team effectively; communicate effectively with employees in other departments; gather, analyze, and interpret information and develop, recommend and implement solutions; work under a variety of situations including weekend/late hours. Demonstrated ability to improve operations and streamline processes. Education and Experience: Bachelor’s degree in a related field or equivalent experience and five to ten years of similar or related experience, including time spent in preparatory positions. Experience in administering a decentralized computer environment (preferably at a financial institution). Proven experience in IT leadership, preferably within the credit union or financial services industry. Strong experience with IT systems and operations, preferably with Symitar system and EASE environment. Compensation $170-200K/year DOE Benefits: Competitive salary with performance-based and corporate bonuses. Comprehensive health, dental, and vision insurance. 401(k) with 4% employer match. Defined Benefit Plan—100% employer contribution. Professional development and career advancement opportunities.
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Lead and motivate a team of Information Technology professionals through servant leadership. Foster a goal driven and self-development culture. Regularly conduct staff one-on-ones and division update meetings. Demonstrate professionalism, communication skills, and leadership associated with executive management. Manages the oversight of the business intelligence and data analytics program and reports on KPIs monthly. Manages the oversight of the IT Infrastructure, including hardware, software, and cloud-based solutions and reports on KPI’s monthly. Manages the oversight of the Information Security program and reports on KPI’s, audit findings and exceptions to policy monthly. Detect and correct system malfunctions and error situations, take appropriate action, and maintain communication with staff and management. Collaborate to ensure seamless member service. Uphold the credit union's CARE Philosophy. Regular participation on strategic committees including the Management, IT Steering, Expense Review, Strategic Plan Development and Business Continuity.
Operational Excellence: Demonstrate ongoing commitment to enhancing operational efficiency, reducing turnaround times, and optimizing workflow processes through scripting and robotic process automation. Remains informed about emerging opportunities and potential risks within the credit union industry related to information technology, and lead initiatives to address these developments. Coordinate the maintenance of computer hardware components by ensuring that routine preventative maintenance is conducted in accordance with established schedules. Act as the primary point of contact for all IT systems, including the Jack Henry EASE core platform, Gladiator HNS environments, access controls, enterprise content management, security solutions, and collaboration tools. Collaborate with third-party vendors to ensure timely patching and upgrading of all systems. Ensure successful execution and completion of all nightly, monthly, and yearly core data processing jobs, such as the daily good night process, annual tax reporting, and regular data purges. Oversee all programming requirements for the Symitar system, encompassing report generation, scripting, and on-demand PowerOn executions. Manage change control processes for all critical systems. Vendor Management: Manages all IT vendor relationships, ensuring timely annual reviews and adherence to service level agreements. Coordinates with Compliance to oversee quarterly user entity control reviews. Budgeting: Assist with the creation and monthly reporting of the IT Division annual budget. Ensure IT spending is within budget. Oversee IT projects and ensure they are completed on time and within budget. Business Continuity:
Oversee the business continuity plan and business impact analysis, ensuring that critical operations can be maintained or quickly resumed in the event of disruption. Oversee the Information Technology disaster recovery plan and update it on an annual basis. Ensure all 3rd party solutions are operational, and connections to the core systems are maintained 24x7. Monitor supply chain communication and reports on security breaches or software security risks.
Network Security / Cybersecurity:
Ensure the security of the credit union’s data while in use, in transmission and at rest. Oversee network security protocols and manage the implementation of security measures. Oversees regular social engineering testing and information security training. Responsible for completing 3rd party vendor risk assessments. Works with examiners and auditors to complete annual compliance activities.
Collaboration & Coordination:
Frequently coordinate with other divisions on projects and advise on IT functionality. Support all divisions regarding IT, ensuring continuous operations, hardware and software updates, administration, and recovery. Work with the Training Department to ensure employees are well-trained in technology.
Documentation & Procedures:
Document the division’s processes, procedures, and configurations. Establish new procedures as required. Completes annual review PolicyTech documentation. Ensure all procedures related to job duties are updated with current changes. Regularly updating job descriptions to ensure accuracy and environmental changes are considered.
Knowledge, Skills and Abilities: Knowledge of: Principles and techniques of business processes, analysis, and design; principles of program design, coding, testing, and implementation; database functions and structure, client/server program design, coding, testing, and implementation; IT operations in a cloud environment; eneral office practices and procedures; Computer terminology; Computer software (i.e. Windows operating systems) and hardware; Credit union philosophy and terminology. Skill in: Operating personal computer equipment and various office equipment, such as calculator, copy machine, facsimile machine, laser printers, telephone system; Excellent problem-solving skills and the ability to work under pressure. Excellent written and spoken communication skills. Ability to: Maintain confidentiality of classified information; Use computer software such as Microsoft Office applications; Manage multiple activities, set priorities and work in teams; manage and develop a team effectively; communicate effectively with employees in other departments; gather, analyze, and interpret information and develop, recommend and implement solutions; work under a variety of situations including weekend/late hours. Demonstrated ability to improve operations and streamline processes. Education and Experience: Bachelor’s degree in a related field or equivalent experience and five to ten years of similar or related experience, including time spent in preparatory positions. Experience in administering a decentralized computer environment (preferably at a financial institution). Proven experience in IT leadership, preferably within the credit union or financial services industry. Strong experience with IT systems and operations, preferably with Symitar system and EASE environment. Compensation $170-200K/year DOE Benefits: Competitive salary with performance-based and corporate bonuses. Comprehensive health, dental, and vision insurance. 401(k) with 4% employer match. Defined Benefit Plan—100% employer contribution. Professional development and career advancement opportunities.
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