E Ink
E Ink's IT Technical Support Analyst role is ideal for an IT professional with a strong focus on desktop support and conference room support, who is eager to expand their skills in networking and server hardware support. The IT Technical Support Analyst will play a crucial role in ensuring the smooth operation of our IT infrastructure for our California office and providing exceptional technical support to our end users. Preferred Skills: Desktop Support Provide timely and effective technical support for desktop systems, including troubleshooting hardware and software issues Install, configure, and maintain desktop hardware, software, and peripherals Assist with the setup and deployment of new computers and workstations Ensure all desktop systems are up to date with the latest security patches and software updates Develop a solid understanding of all applications, equipment and software being used Maintain inventory database, assign hardware and software assets, and manage warranty and service agreement information Assist in the creation of detailed instructions and defined procedures for the IT Helpdesk Conference Room Support Set up and maintain conference room equipment, including projectors, video conferencing systems, and audio equipment Provide technical support for meetings and events, ensuring all equipment functions correctly Troubleshoot and resolve issues related to conference room technology Collaborate with the facilities team to ensure conference rooms are equipped and ready for use Networking and Server Hardware Support Assist with basic network troubleshooting and support, including connectivity issues and network performance, server hardware and backup monitoring Provide onsite support for network and server hardware including troubleshooting and replacement General IT Support Respond to and resolve IT support tickets in a timely manner Review and analyze business requirements and problems and provide recommendations for improvements to existing procedures and systems Document and track support requests using the helpdesk ticketing system Provide training and support to end-users on various IT systems and applications Participate in IT projects and initiatives as needed Qualifications: Basic understanding of desktop systems, networking, and server hardware Experience in assembling/disassembling computer hardware and components Knowledge of network printer installation, setup and troubleshooting Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills Ability to work independently and as part of a team Willingness to learn and adapt to new technologies Preferred Skills: Experience with Windows and macOS operating systems. Familiarity with video conferencing platforms (e.g. Microsoft Teams, Webex). Basic knowledge of networking concepts and hardware. Understanding of server hardware and virtualization technologies Additional Information: The primary support location will be the Fremont office although this role will assist in the support of all E Ink US sites The anticipated annual base salary range for this position is $80,000-$100,000 for candidates located in the San Francisco Bay Area. Competitive Total Compensation Package Medical, Dental and Vision on 1 st day Company 401K match Paid Time Off & Holidays Sick Leave Policy Casual day to day work environment Hybrid/flexible work environment (for some positions) Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. E Ink is committed to a diverse and inclusive workforce. E Ink is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, identity, sexual orientation, veteran's status, disability, age, or on any basis prohibited by federal and state law. Our diverse employees, backgrounds, experiences, and perspectives foster a diverse and inclusive work environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr