Helpdesk IT Support Technician

we are looking for a Helpdesk technician for a direct Manufacturing client. Job Title : Helpdesk IT Support Technician Location : Almeda CA Type : Contract Pay Rate - $25- $40. hourly WHO YOU ARE As an IT Technician on the Data Systems team, you will offer initial desktop computer, printer, networking, and software support to a diverse group of engineers, technicians, and scientists. Your role involves working with individuals with varying computer skills and support needs. Each day, you will address a range of technical challenges, managing and prioritizing multiple support requests. RESPONSIBILITIES AND DUTIES Troubleshoot and rectify hardware and software issues on both Mac and Windows PCs for client and shared lab computers. Diagnose and resolve basic network issues, including troubleshooting wireless access points. Configure and troubleshoot AV hardware and software, including video conferencing phones and cameras. Conduct tests, evaluations, and installations of new software and hardware. Manage Microsoft Active Directory and Google G Suite user accounts and groups. Oversee Brivo key card system and troubleshoot key card and card reader issues. Manage IT documentation and client how-to documents. Undertake IT projects as assigned by Data Systems Leadership. KNOWLEDGE AND SKILL REQUIREMENTS 2 to 3 years of experience in IT support, encompassing phone support, on-site client support, or AV / IT setup and installation. AA degree or equivalent with a focus on IT client support, computer security, and networking protocols. Hands-on experience troubleshooting Macintosh and Windows hardware and operating systems, including hardware upgrades. Understanding of basic networking concepts (e.g., DHCP, DNS, LDAP) and experience with enterprise wireless networks. Working knowledge of G Suite / Workplace, Active Directory, Microsoft Office, and task management software. Preferred background in data cabling installation, electronic door security systems, and alarm / security system management.

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