French&English Bilingual Customer Support Representative Travel &Health

Goal: To find a dedicated assistant who can efficiently manage travel arrangements and respond to urgent requests for cancer patients. Key Specific Tasks VA will do: -Monitor and triage emails related to travel requests and changes. -Update travel arrangements in Salesforce CRM. -Handle emergency phone calls from patients at airports or hotels. Essential Qualifications: • At least 2 years Customer Support experience (US/Canada travel account) • Fluent in English (written & spoken) & French (written & spoken) • Travel & Lodging booking experience with Canadian destinations • Strong customer service skills with prompt, clear email communication • Quick response time (within an hour) for assigned tasks • Excellent organizational and time management abilities • Proficiency with Salesforce, OneDrive, Outlook, and Excel ️ Software Tools and Websites Required: Dialpad Reading/Comprehension: High Quick - Must understand complex travel requests and medical terminology. Written: High Quality Quick Justification: Must communicate effectively via email with clients and vendors. Speak: Neutral Accent Preferred Quick Justification: Clear communication is essential for handling sensitive situations with patients. Technical Requirements: • USB Headset with Noise Cancellation feature • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps

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