Addison Group
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Job Summary: The IT Support Specialist is responsible for delivering high-quality technical support across end-user computing environments. This individual will support hardware, software, and conferencing solutions, acting as a liaison between IT and business users. The role requires a proactive, customer-focused approach to ensure technology systems are operating efficiently and effectively in a legal or professional services environment. Key Responsibilities: Provide responsive desk-side, remote, and phone support to end users across various locations. Configure, deploy, maintain, and troubleshoot end-user computing devices including laptops, desktops, tablets, mobile phones, IP-based desk phones, and printers. Support Microsoft Windows 10/11 and Microsoft Office 2019/Microsoft 365 applications, particularly Outlook and Word, in a legal environment. Manage Active Directory tasks including user account creation, group membership, and access permissions. Support LAN/WAN/Wi-Fi connectivity issues and assist in diagnosing networking problems. Provide technical assistance for physical and virtual meeting tools such as Teams, WebEx, Zoom, AV systems, projectors, microphones, and video conferencing equipment. Administer ticketing system entries including timely updates, resolution notes, and adherence to SLA requirements. Maintain accurate inventory records of IT assets and assist in hardware/software upgrade distribution. Support office relocations, onboarding/offboarding processes, and coordinate equipment repairs or replacements with vendors. Assist with local systems maintenance such as security equipment or conference room setups. Act as a “remote hands” resource for other IT teams and support off-site or temporary locations as needed. Provide visible and hands-on floor support, including the ability to lift up to 40 pounds or push/pull carts loaded with equipment. Minimum Qualifications: 4+ years of relevant IT support experience. Strong knowledge of end-user computing hardware, including Dell laptops/desktops, mobile devices, and peripherals. Proficiency in installing, configuring, and troubleshooting Windows 10/11. Experience with Microsoft Office 2019/M365, especially in a legal or professional services context. Solid understanding of networking basics (LAN, Wi-Fi, WAN, WWAN). Prior experience with Active Directory and group policy management. Familiarity with ticketing systems and commitment to SLA-based resolution. Experience supporting AV/VC systems and virtual meeting platforms. Strong interpersonal and customer service skills with the ability to communicate technical issues clearly to non-technical users. Preferred Qualifications: Experience working in a legal environment. Familiarity with Dell hardware and enterprise imaging tools. Understanding of ITIL or similar service management frameworks. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Legal Services Referrals increase your chances of interviewing at Addison Group by 2x Inferred from the description for this job
South San Francisco, CA $35 - $40 1 month ago On-Call IT Technician - PC, Mac & Desktop Support San Francisco-Oakland-Hayward
On-Call IT Technician - PC, Mac & Desktop Support San Francisco-Oakland-Hayward
South San Francisco, CA $30 - $33 2 days ago San Francisco, CA $25.25 - $37 2 weeks ago South San Francisco, CA $30 - $33 16 hours ago San Francisco County, CA $75,000 - $75,000 3 weeks ago San Francisco County, CA $75,000 - $75,000 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Job Summary: The IT Support Specialist is responsible for delivering high-quality technical support across end-user computing environments. This individual will support hardware, software, and conferencing solutions, acting as a liaison between IT and business users. The role requires a proactive, customer-focused approach to ensure technology systems are operating efficiently and effectively in a legal or professional services environment. Key Responsibilities: Provide responsive desk-side, remote, and phone support to end users across various locations. Configure, deploy, maintain, and troubleshoot end-user computing devices including laptops, desktops, tablets, mobile phones, IP-based desk phones, and printers. Support Microsoft Windows 10/11 and Microsoft Office 2019/Microsoft 365 applications, particularly Outlook and Word, in a legal environment. Manage Active Directory tasks including user account creation, group membership, and access permissions. Support LAN/WAN/Wi-Fi connectivity issues and assist in diagnosing networking problems. Provide technical assistance for physical and virtual meeting tools such as Teams, WebEx, Zoom, AV systems, projectors, microphones, and video conferencing equipment. Administer ticketing system entries including timely updates, resolution notes, and adherence to SLA requirements. Maintain accurate inventory records of IT assets and assist in hardware/software upgrade distribution. Support office relocations, onboarding/offboarding processes, and coordinate equipment repairs or replacements with vendors. Assist with local systems maintenance such as security equipment or conference room setups. Act as a “remote hands” resource for other IT teams and support off-site or temporary locations as needed. Provide visible and hands-on floor support, including the ability to lift up to 40 pounds or push/pull carts loaded with equipment. Minimum Qualifications: 4+ years of relevant IT support experience. Strong knowledge of end-user computing hardware, including Dell laptops/desktops, mobile devices, and peripherals. Proficiency in installing, configuring, and troubleshooting Windows 10/11. Experience with Microsoft Office 2019/M365, especially in a legal or professional services context. Solid understanding of networking basics (LAN, Wi-Fi, WAN, WWAN). Prior experience with Active Directory and group policy management. Familiarity with ticketing systems and commitment to SLA-based resolution. Experience supporting AV/VC systems and virtual meeting platforms. Strong interpersonal and customer service skills with the ability to communicate technical issues clearly to non-technical users. Preferred Qualifications: Experience working in a legal environment. Familiarity with Dell hardware and enterprise imaging tools. Understanding of ITIL or similar service management frameworks. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Legal Services Referrals increase your chances of interviewing at Addison Group by 2x Inferred from the description for this job
South San Francisco, CA $35 - $40 1 month ago On-Call IT Technician - PC, Mac & Desktop Support San Francisco-Oakland-Hayward
On-Call IT Technician - PC, Mac & Desktop Support San Francisco-Oakland-Hayward
South San Francisco, CA $30 - $33 2 days ago San Francisco, CA $25.25 - $37 2 weeks ago South San Francisco, CA $30 - $33 16 hours ago San Francisco County, CA $75,000 - $75,000 3 weeks ago San Francisco County, CA $75,000 - $75,000 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr