Insurance Office of America
Senior Account Manager - Commercial Lines
Insurance Office of America, Washington, District of Columbia, us, 20022
Join to apply for the
Senior Account Manager - Commercial Lines
role at
Insurance Office of America 1 month ago Be among the first 25 applicants Join to apply for the
Senior Account Manager - Commercial Lines
role at
Insurance Office of America Get AI-powered advice on this job and more exclusive features. Title: Senior Account Manager - Commercial Lines
Fully remote | Book Focus: (Telecom)
ioausa.com/locations
Job Description
Title: Senior Account Manager - Commercial Lines
Fully remote | Book Focus: (Telecom)
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here:
ioausa.com/locations
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities
Technical Competence:Maintain a high degree of technical competence and industry expertise. Team Leadership:Direct daily activities and workflow of the account management team. Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management:Manage policy expirations and renewals. Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance:Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion. Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion. Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance:Stay updated on company policies and procedures. Continuous Improvement:Seek and adopt best practices to improve individual and team performance. Champion IOA Values:Demonstrate integrity and leadership.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent)
What We Offer
Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment
What To Expect (Application Process)
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Insurance Referrals increase your chances of interviewing at Insurance Office of America by 2x Get notified about new Senior Account Manager jobs in
Washington, United States . Washington, United States $55,000.00-$75,000.00 3 days ago Seattle, WA $260,000.00-$300,000.00 6 days ago Senior Account Executive (AI Factory Solutions)
Seattle, WA $113,186.00-$309,126.00 1 week ago Bellevue, WA $235,000.00-$260,000.00 1 week ago Account Director, Customer Expansion (WA, OR, Pacific NW))
Seattle, WA $128,000.00-$160,000.00 1 week ago Sales Account Manager - Supply & Packaging
Washington, United States $135,000.00-$145,000.00 1 week ago Olympia, WA $44,850.00-$46,800.00 1 week ago Senior Account Executive, Public Relations
Seattle, WA $75,000.00-$85,000.00 1 day ago Sr Account Executive - Neurology, Rare Disease, Immune Globulin - Accredo - Remote (Washington or Oregon)
Senior Customer Success Manager - Strategic Team
Washington, United States $82,000.00-$124,000.00 2 weeks ago Customer Success Manager, Global and Large Law
Seattle, WA $104,300.00-$193,700.00 1 week ago Public Relations Senior Account Executive (B2B Technology & Financial Services)
Seattle, WA $72,000.00-$90,000.00 2 weeks ago Public Relations Account Director / Program Director
Seattle, WA $50,000.00-$76,000.00 5 hours ago Public Relations Account Director (B2B Technology, Cybersecurity, Financial Services)
Seattle, WA $125,000.00-$150,000.00 2 months ago Technical Customer Success Manager, NA West
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Account Manager - Commercial Lines
role at
Insurance Office of America 1 month ago Be among the first 25 applicants Join to apply for the
Senior Account Manager - Commercial Lines
role at
Insurance Office of America Get AI-powered advice on this job and more exclusive features. Title: Senior Account Manager - Commercial Lines
Fully remote | Book Focus: (Telecom)
ioausa.com/locations
Job Description
Title: Senior Account Manager - Commercial Lines
Fully remote | Book Focus: (Telecom)
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here:
ioausa.com/locations
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities
Technical Competence:Maintain a high degree of technical competence and industry expertise. Team Leadership:Direct daily activities and workflow of the account management team. Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management:Manage policy expirations and renewals. Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance:Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion. Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion. Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance:Stay updated on company policies and procedures. Continuous Improvement:Seek and adopt best practices to improve individual and team performance. Champion IOA Values:Demonstrate integrity and leadership.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent)
What We Offer
Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment
What To Expect (Application Process)
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Insurance Referrals increase your chances of interviewing at Insurance Office of America by 2x Get notified about new Senior Account Manager jobs in
Washington, United States . Washington, United States $55,000.00-$75,000.00 3 days ago Seattle, WA $260,000.00-$300,000.00 6 days ago Senior Account Executive (AI Factory Solutions)
Seattle, WA $113,186.00-$309,126.00 1 week ago Bellevue, WA $235,000.00-$260,000.00 1 week ago Account Director, Customer Expansion (WA, OR, Pacific NW))
Seattle, WA $128,000.00-$160,000.00 1 week ago Sales Account Manager - Supply & Packaging
Washington, United States $135,000.00-$145,000.00 1 week ago Olympia, WA $44,850.00-$46,800.00 1 week ago Senior Account Executive, Public Relations
Seattle, WA $75,000.00-$85,000.00 1 day ago Sr Account Executive - Neurology, Rare Disease, Immune Globulin - Accredo - Remote (Washington or Oregon)
Senior Customer Success Manager - Strategic Team
Washington, United States $82,000.00-$124,000.00 2 weeks ago Customer Success Manager, Global and Large Law
Seattle, WA $104,300.00-$193,700.00 1 week ago Public Relations Senior Account Executive (B2B Technology & Financial Services)
Seattle, WA $72,000.00-$90,000.00 2 weeks ago Public Relations Account Director / Program Director
Seattle, WA $50,000.00-$76,000.00 5 hours ago Public Relations Account Director (B2B Technology, Cybersecurity, Financial Services)
Seattle, WA $125,000.00-$150,000.00 2 months ago Technical Customer Success Manager, NA West
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr