Sycurio
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Customer Success Manager (USA)
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Sycurio 3 weeks ago Be among the first 25 applicants Join to apply for the
Customer Success Manager (USA)
role at
Sycurio The Customer Success Manager facilitates a superlative customerexperience for Sycurio customers by expertly defining the customer’s businesssolution and integration design, providing technical oversight in theironboarding process and in their production lifecycle ensuring they achievetheir success criteria and maximise the value of their investment in Sycurioservices. They are the customer’s trusted Sycurio solution and technologysubject matter expert and advisor, providing the customer with guidance andsupport on technology and process best practices to maximise value realisation. The Customer Success Manager partners with the Sales AccountManager on target accounts to enable and secure customer stability andsatisfaction and identify growth and upsell opportunities based on Sycuriosolution optimisation. This role is a key member of the Customer Experience teamenabling a seamless Sycurio technology experience and ensuring ongoingalignment to maximise customer value realisation from their use of Sycuriosolutions. Key Responsibilities: Supporting the sales cycle, engaging with customers in later stages of a deal in conjunction with the delivery team to understand and verify customer requirements and fit to our standard offer, informing pricing to reflect variance to standard. Engaging with the customer in the post-contractual phase, capturing the customer detailed requirements and customers success criteria, defining the detailed technology solution blueprint, and project scope that can be delivered by the project manager. Continually assessing the technical optimisation of the implementation, recommending enhancements and/or additional modules/features to be enabled to maximise the value obtained by the customer and ensuring the customer’s success criteria are being met and that our services are successfully and continuously adopted. Demonstrating a deep understanding of a customer’s critical business requirements and offering guidance and best practices that support customers in meeting their business objectives and maximising their value and confidence in the Sorted solution(s). Supporting the Account Managers in delivering relevant technical content in QBRs Engaging with all levels and relevant roles within a customer organisation, including C-level executives, particularly focused on operational and technical stakeholders. Proactively identifying customer challenges and collaborating with the customer and Sycurio teams to implement enduring solutions
Are you the right applicant for this opportunity Find out by reading through the role overview below. Manage across teams to bring together resources at appropriate times in the customer lifecycle to ensure a positive customer experience that delivers their value. Significant experience as a Customer Success Manager in an enterprise B2B SaaS business Technical background gained from hands on experience of implementing API first SaaS solutions with customers or similar. Experience as a customer facing product specialist integrating customers into a B2B SaaS service Demonstrable experience and know-how regarding mission critical enterprise SaaS application stacks and API integrations and programming ability. Stake holder and cross team management skills, gained either from line management or managing delivery through virtual cross functional teams Effective cross-functional communication skills, particularly with engineering, product management and project management teams Track record of outcome-focused decision-making Track record of frequent personal interactions with customers and senior stakeholders Tech-savvy in evolving technologies, programming languages and tools Confident public speaker and large group facilitator Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum Advanced degree in a relevant Engineering subject or Compute Science , enterprise software pedigree Seniority level
Seniority levelNot Applicable Employment type
Employment typeOther Job function
Job functionOther IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Sycurio by 2x Sign in to set job alerts for “Customer Success Manager” roles. Boston, MA $80,000.00-$95,000.00 3 weeks ago Senior Care Service Experience Strategist Boston, MA $99,000.00-$158,000.00 3 days ago Customer Success Manager: Consumer Packaged Goods (CPG)Senior Customer Success Manager (US East Coast) Boston, MA $80,000.00-$100,000.00 2 weeks ago Customer Success Manager (Spanish Speaking)Customer Success Manager: Medical DevicesSenior Manager - Customer Success (Technical Team) Waltham, MA $53,760.00-$84,480.00 1 week ago Marlborough, MA $110,000.00-$125,000.00 2 days ago Boston, MA $80,000.00-$110,000.00 3 months ago Waltham, MA $60,000.00-$80,000.00 3 weeks ago Waltham, MA $70,896.00-$111,408.00 2 weeks ago Cambridge, MA $74,000.00-$120,000.00 1 day ago Wellesley, MA $82,940.00-$199,144.80 7 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Manager (USA)
role at
Sycurio 3 weeks ago Be among the first 25 applicants Join to apply for the
Customer Success Manager (USA)
role at
Sycurio The Customer Success Manager facilitates a superlative customerexperience for Sycurio customers by expertly defining the customer’s businesssolution and integration design, providing technical oversight in theironboarding process and in their production lifecycle ensuring they achievetheir success criteria and maximise the value of their investment in Sycurioservices. They are the customer’s trusted Sycurio solution and technologysubject matter expert and advisor, providing the customer with guidance andsupport on technology and process best practices to maximise value realisation. The Customer Success Manager partners with the Sales AccountManager on target accounts to enable and secure customer stability andsatisfaction and identify growth and upsell opportunities based on Sycuriosolution optimisation. This role is a key member of the Customer Experience teamenabling a seamless Sycurio technology experience and ensuring ongoingalignment to maximise customer value realisation from their use of Sycuriosolutions. Key Responsibilities: Supporting the sales cycle, engaging with customers in later stages of a deal in conjunction with the delivery team to understand and verify customer requirements and fit to our standard offer, informing pricing to reflect variance to standard. Engaging with the customer in the post-contractual phase, capturing the customer detailed requirements and customers success criteria, defining the detailed technology solution blueprint, and project scope that can be delivered by the project manager. Continually assessing the technical optimisation of the implementation, recommending enhancements and/or additional modules/features to be enabled to maximise the value obtained by the customer and ensuring the customer’s success criteria are being met and that our services are successfully and continuously adopted. Demonstrating a deep understanding of a customer’s critical business requirements and offering guidance and best practices that support customers in meeting their business objectives and maximising their value and confidence in the Sorted solution(s). Supporting the Account Managers in delivering relevant technical content in QBRs Engaging with all levels and relevant roles within a customer organisation, including C-level executives, particularly focused on operational and technical stakeholders. Proactively identifying customer challenges and collaborating with the customer and Sycurio teams to implement enduring solutions
Are you the right applicant for this opportunity Find out by reading through the role overview below. Manage across teams to bring together resources at appropriate times in the customer lifecycle to ensure a positive customer experience that delivers their value. Significant experience as a Customer Success Manager in an enterprise B2B SaaS business Technical background gained from hands on experience of implementing API first SaaS solutions with customers or similar. Experience as a customer facing product specialist integrating customers into a B2B SaaS service Demonstrable experience and know-how regarding mission critical enterprise SaaS application stacks and API integrations and programming ability. Stake holder and cross team management skills, gained either from line management or managing delivery through virtual cross functional teams Effective cross-functional communication skills, particularly with engineering, product management and project management teams Track record of outcome-focused decision-making Track record of frequent personal interactions with customers and senior stakeholders Tech-savvy in evolving technologies, programming languages and tools Confident public speaker and large group facilitator Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum Advanced degree in a relevant Engineering subject or Compute Science , enterprise software pedigree Seniority level
Seniority levelNot Applicable Employment type
Employment typeOther Job function
Job functionOther IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Sycurio by 2x Sign in to set job alerts for “Customer Success Manager” roles. Boston, MA $80,000.00-$95,000.00 3 weeks ago Senior Care Service Experience Strategist Boston, MA $99,000.00-$158,000.00 3 days ago Customer Success Manager: Consumer Packaged Goods (CPG)Senior Customer Success Manager (US East Coast) Boston, MA $80,000.00-$100,000.00 2 weeks ago Customer Success Manager (Spanish Speaking)Customer Success Manager: Medical DevicesSenior Manager - Customer Success (Technical Team) Waltham, MA $53,760.00-$84,480.00 1 week ago Marlborough, MA $110,000.00-$125,000.00 2 days ago Boston, MA $80,000.00-$110,000.00 3 months ago Waltham, MA $60,000.00-$80,000.00 3 weeks ago Waltham, MA $70,896.00-$111,408.00 2 weeks ago Cambridge, MA $74,000.00-$120,000.00 1 day ago Wellesley, MA $82,940.00-$199,144.80 7 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr