Port.io
Join to apply for the
Technical Success Engineer
role at
Port.io Join to apply for the
Technical Success Engineer
role at
Port.io Direct message the job poster from Port.io Port is actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customer-facing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering expansion opportunities. Responsibilities: Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies. Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success. Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Port. Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals. Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions. Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention. Requirements: 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry. In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes. Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience. Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively. A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth. Location: US (remote) - Preference for candidates in the New York, Austin, or Boston areas. Join Us: At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Software Development Referrals increase your chances of interviewing at Port.io by 2x Get notified about new Customer Success Manager jobs in
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Technical Success Engineer
role at
Port.io Join to apply for the
Technical Success Engineer
role at
Port.io Direct message the job poster from Port.io Port is actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customer-facing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering expansion opportunities. Responsibilities: Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies. Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success. Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Port. Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals. Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions. Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention. Requirements: 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry. In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes. Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience. Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively. A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth. Location: US (remote) - Preference for candidates in the New York, Austin, or Boston areas. Join Us: At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Software Development Referrals increase your chances of interviewing at Port.io by 2x Get notified about new Customer Success Manager jobs in
Boston, MA . Customer Success Manager: Medical Devices
Senior Customer Success Manager (US East Coast)
Boston, MA $80,000.00-$110,000.00 3 months ago Waltham, MA $53,760.00-$84,480.00 1 week ago Customer Success Manager: Consumer Packaged Goods (CPG)
Boston, MA $80,000.00-$95,000.00 3 weeks ago Boston, MA $90,000.00-$142,500.00 1 month ago Customer Success, Implementation Manager
Waltham, MA $70,896.00-$111,408.00 2 weeks ago Specialist, Customer Experience Programs
Boston, MA $68,000.00-$102,000.00 2 days ago Technical Enterprise Customer Success Manager
Boston, MA $140,000.00-$170,000.00 6 days ago Waltham, MA $60,000.00-$80,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr