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Mellonial

Customer Success Manager

Mellonial, Miami, Florida, us, 33222

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# Customer Success ManagerQuickNode# QuickNode: Powering the Blockchain Ecosystem QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3-enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors, including **Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund**. The QuickNode team consists of over **120 people**, maintaining high-performance global data infrastructure for amazing customers, serving **billions of requests daily**. We are a **global remote company** with an HQ in **Miami, Florida**. --- ## The Role As a **Business Development Representative**, you will be on the front lines of the Sales team, meeting with prospective customers to understand their goals & educate them on our platform. You will play a pivotal role in owning the beginning of the sales cycle by: - Strategic outbounding - Qualifying inbound leads - Setting up qualified discovery meetings This role is integral to the success of the Sales organization and presents an opportunity to grow alongside a fast-growing company in a rapidly evolving space. --- ## What You'll Do - Conduct **regular outbound activities** to key Web3 prospects and inbound leads using platforms like **Discord, Telegram, Twitter, LinkedIn**, etc. - Meet with key stakeholders to **understand our prospective customers’ goals** & determine how we can help. - **Schedule and confirm new business discovery meetings** after successfully qualifying (BANT methodology). - Collaborate closely with the revenue organization to align on and execute **prospecting strategy**. - Assist in **creating tailored messaging** for outbound campaigns. - Communicate **platform feedback and feature requests** to internal **Product & Engineering teams**. - Meet **measurable activity targets** on a **consistent quarterly basis**. - Utilize **CRM and other tools** daily to ensure **leads, opportunities, and meetings** are properly documented. - **Forecast opportunity pipeline** accurately and regularly. --- ## What You'll Bring - **2+ years of experience** in a sales prospecting role, preferably in **software, infrastructure, or Web3**. - Deep **knowledge and passion for Web3/blockchain**. - Proven ability to **consistently meet measurable activity targets**. - Experience prospecting to **key senior stakeholders**. - Strong **desire to learn** and help build a **fast-growing company**. - **Openness to feedback** and ability to provide feedback to colleagues and leadership. - Ability to **multitask and prioritize effectively** in a fast-paced environment. - Proficiency in **CRM software** and collaboration tools like **Slack, Discord, Telegram, Salesforce, Outreach, Gong**, etc. - **Ability and willingness to navigate technical sales cycles** and work **cross-functionally** to deliver complex solutions. - Exceptional **listening, verbal, and written communication skills**. ### Bonus - **Experience and/or passion for Blockchain/Web3**. --- ## Compensation & Benefits - **US base salary**: **$60,000 USD per year + commission** (Level P1). - **International salary ranges** will be discussed in loc## Required SkillsSalesBusiness Development #J-18808-Ljbffr