Program Manager - Community Care

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Program Manager - Community Care
Oversee daily operations and staff at an Affordable Housing site, coordinate resident services and partnerships, develop service plans, manage events and communications, ensure compliance with documentation standards, and foster a collaborative, mission-driven team culture aligned with Catholic Charities' values.
Job Responsibilities

1. Manage day-to-day operations of Care Coordination office and activities at assigned Affordable Housing site.
2. Provides referrals to service agencies and service providers to the residents and monitor service delivery. Coordinate bi-annual building assessments to identify residents who are at risk.
3. Develop annual service plans.
4. Maintain updated service directory of local resources, create, and maintain partnerships with external partners.
5. Assist in coordinating resident experiences (monthly building meetings, monthly resident newsletters, clubs, events, outreach activities.)
6. Directly supervise assigned Care Coordinators at other designated Affordable Housing sites.
7. Responsible for assigning work to staff and ensuring that work is performed in an efficient, prompt, professional and accurate manner and provides guidance when necessary.
8. Completes all required documentation in accordance with agency/programmatic policies and procedures.
9. Assist in handling resident complaints.
10. Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.
11. Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.
12. Collaborate effectively to support excellent process, accountability, and constructive conflict.
13. Demonstrate a commitment to growth through learning, forgiveness, and reflection.
14. Complete other duties as assigned.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
X Kneel and move from sitting, bending, kneeling or standing multiple times a day.
X Push and pull objects up to 25 pounds.
X Climb up and down up to 3 or more flights of stairs at a time.
X Lift up to 25 pounds.
Additional Requirements:
Other Requirements: Comply with program and/or Agency requirements related to:
X Background check, including any program-specific requirements
Physical Examination
Drug Testing
TB Testing
Driver's License and reliable transportation
Agency-specified automobile insurance
Additional Requirements:
Immediate Supervisor: Associate Vice President for Senior Communities
Directly Supervises : Community Care Coordinator, Community Care Associate, Senior Community Care Coordinator
Indirectly Supervises : N/A
Education and Experience Requirements:
Relevant Education:
Minimum: Bachelors Degree
Preferred: Masters degree
Relevant Experience:
Minimum: 1-2 years of relevant experience
Intermediate computer and data entry skills.
Preferred: 2-4 years of relevant experience
Excellent written and verbal communication skills.
Strong interpersonal skills.
Strong organizational and multi-tasking skills, with the ability to manage multiple projects simultaneously.
Familiarity with community resources and services.
Certification/Licensure:
Minimum: N/A
Preferred: N/A
Education and Experience:
Minimum Education: Bachelor's degree social work, counseling or related field
Preferred Education: Master's degree social work, counseling or related field
Minimum Experience: 1-2 years relevant experience
Preferred Experience: 5-7 years relevant experience
Certification and Licensure:
Minimum: No minimum certification or licensure required
Preferred: Clinical supervision hours accumulated toward clinical licensure.
Physical Requirements:
X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 10 pounds
X Climb up and down up to 3 flights of stairs at a time
X Lift up to 10 pounds
Additional Requirements:
X Background check
Physical examination
TB testing
Drug testing
X Fingerprinting
DMV check
Driver's license and reliable transportation
Automobile insurance
Position Details:
Hybrid/Fully On-site: Hybrid
Full-time/Part-time: Full-time
Supervisor Role: N/A
Weekly Hours: 35