Program Associate

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Program Associate
This role involves greeting and registering visitors, managing incoming calls, and maintaining the reception area while supporting the clinical team with clerical tasks.
Job Responsibilities

• Greets and registers visitors and clients that enter site to ensure a welcoming environment.
• Strong de-escalation skills and customer service skills in order to be able to answer, screen, and forward incoming calls.
• Maintain reception area and lobby area resources, presentation and event set-ups. Other duties may include handling incoming and outgoing mail and deliveries, schedule intake appointments and manage meeting room bookings, assist in ordering office supplies and keeping inventory, prepare reports, spreadsheets, and documents using computer technology, contact lists and internal directories.
• Must be able to support clinical team with basic clerical and data entry tasks.
• Handles a wide array of administrative tasks and documentation to ensure compliance with agency/programmatic policies and procedures, professional standards, external requirements of all relevant regulatory, licensing, billing or accrediting bodies in the course of performing job expectations.
• Responsible for maintaining, updating and submitting routine and ad-hoc reports as necessary.
• Maintain accurate and up-to-date files and databases as required by agency/programmatic policies and procedures, professional standards, external requirements of all relevant regulatory, licensing, billing or accrediting bodies while performing job expectations.
• Complete all required trainings in accordance agency/programmatic policies and procedures, professional standards, external requirements of all relevant regulatory, licensing, billing or accrediting bodies while performing job expectations.
• Knowledge and skillset of strong communication skills and be proficient in Microsoft Office tools such as Word, Excel, Outlook, and PowerPoint.
• Other duties as needed.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
Kneel and move from sitting, bending, kneeling or standing multiple times a day.
X Push and pull objects up to 25 pounds.
Climb up and down up to flights of stairs at a time.
X Lift up to 25 pounds.
Additional Requirements:
Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
X Background check, including any program specific requirements.
Physical examination
TB Testing
Drug Testing
Driver's License and reliable transportation
Agency-specified automobile insurance
X Additional Requirements:
Immediate Supervisor: Program Director
Directly Supervises: N/A
Indirectly Supervises: N/A
Education and Experience Requirements:
Relevant Education:
Preferred: Associate's Degree
Minimum: High School
Relevant Experience:
Preferred: 4-6 Years clerical/administrative. Bilingual English/Spanish
Minimum: 2-4 Years clerical/administrative
Certification/Licensure:
Preferred: N/A
Minimum: N/A
Education and Experience Requirements:
Relevant Education:
Preferred: Associate's Degree
Minimum: High School
Relevant Experience:
Preferred: 5 Years clerical/administrative. Bilingual English/Spanish
Minimum: 3 Years clerical/administrative
Certification/Licensure:
Preferred: N/A
Minimum: N/A