Avaya
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Date: Aug 1, 2025
Location:
Virginia, US
Requisition ID: 37321
About Avaya
Avaya is an enterprise software leader that helps the worlds largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Description
Avaya is seeking a highly skilled
Customer Support Engineer
to provide expert-level, post-sales technical support for enterprise customers using Avayas communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and real-time troubleshooting across core platforms including
Avaya Communication Manager, Session/System Manager , and
Contact Center applications . Youll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in mission-critical environments. Requirements
What Youll Do Provide remote technical support for Avaya software, hardware, and integrated systems Support customer installations, configurations, migrations, and upgrades Troubleshoot and resolve advanced issues with
Avaya CM ,
Session Manager , and
System Manager Work with third-party systems and support teams to ensure full-stack resolution Create and maintain high-quality documentation for incident management and technical resolutions Collaborate across engineering, product, and customer success teams Occasionally provide on-site support as required Mentor junior engineers and contribute to internal knowledge sharing What Youll Bring 58 years
of experience in technical support or engineering Deep expertise with
Avaya Communication Manager ,
SIP , and
Contact Center
solutions Strong knowledge of system integrations and VoIP architectures Excellent communication, problem-solving, and customer-facing skills Ability to manage high-pressure, time-sensitive issues with professionalism and poise Must-Have Requirements Active Top-Secret SCI clearance with Full-Scope Polygraph
(required at time of application) Bachelor's degree in a technical field or equivalent experience Experience supporting Avaya systems in secure, enterprise environments The pay range for this opportunity is from $150,000 to $171,000 + performance-related bonus + benefits. This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, competencies, and location. Why Avaya? At Avaya, youll join a team thats shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industrys best minds. Apply now
and help power mission-critical communications that matter. #LI-CS1 Experience
5 - 8 Years of Experience Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering Footer
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. #J-18808-Ljbffr
Avaya is an enterprise software leader that helps the worlds largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Description
Avaya is seeking a highly skilled
Customer Support Engineer
to provide expert-level, post-sales technical support for enterprise customers using Avayas communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and real-time troubleshooting across core platforms including
Avaya Communication Manager, Session/System Manager , and
Contact Center applications . Youll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in mission-critical environments. Requirements
What Youll Do Provide remote technical support for Avaya software, hardware, and integrated systems Support customer installations, configurations, migrations, and upgrades Troubleshoot and resolve advanced issues with
Avaya CM ,
Session Manager , and
System Manager Work with third-party systems and support teams to ensure full-stack resolution Create and maintain high-quality documentation for incident management and technical resolutions Collaborate across engineering, product, and customer success teams Occasionally provide on-site support as required Mentor junior engineers and contribute to internal knowledge sharing What Youll Bring 58 years
of experience in technical support or engineering Deep expertise with
Avaya Communication Manager ,
SIP , and
Contact Center
solutions Strong knowledge of system integrations and VoIP architectures Excellent communication, problem-solving, and customer-facing skills Ability to manage high-pressure, time-sensitive issues with professionalism and poise Must-Have Requirements Active Top-Secret SCI clearance with Full-Scope Polygraph
(required at time of application) Bachelor's degree in a technical field or equivalent experience Experience supporting Avaya systems in secure, enterprise environments The pay range for this opportunity is from $150,000 to $171,000 + performance-related bonus + benefits. This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, competencies, and location. Why Avaya? At Avaya, youll join a team thats shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industrys best minds. Apply now
and help power mission-critical communications that matter. #LI-CS1 Experience
5 - 8 Years of Experience Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering Footer
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. #J-18808-Ljbffr