Avaya
Join to apply for the
Customer Support Engineer III
role at
Avaya 2 days ago Be among the first 25 applicants Join to apply for the
Customer Support Engineer III
role at
Avaya Get AI-powered advice on this job and more exclusive features. About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Job Description
Avaya is seeking a highly skilled
Customer Support Engineer
to provide expert-level, post-sales technical support for enterprise customers using Avaya’s communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and real-time troubleshooting across core platforms including
Avaya Communication Manager, Session/System Manager , and
Contact Center applications .
You’ll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in mission-critical environments.
Requirements
What You’ll Do
Provide remote technical support for Avaya software, hardware, and integrated systems Support customer installations, configurations, migrations, and upgrades Troubleshoot and resolve advanced issues with Avaya CM, Session Manager, and System Manager Work with third-party systems and support teams to ensure full-stack resolution Create and maintain high-quality documentation for incident management and technical resolutions Collaborate across engineering, product, and customer success teams Occasionally provide on-site support as required Mentor junior engineers and contribute to internal knowledge sharing
What You’ll Bring
5–8 years of experience in technical support or engineering Deep expertise with Avaya Communication Manager, SIP, and Contact Center solutions Strong knowledge of system integrations and VoIP architectures Excellent communication, problem-solving, and customer-facing skills Ability to manage high-pressure, time-sensitive issues with professionalism and poise
Must-Have Requirements
U.S. Citizenship Active Top-Secret SCI clearance with Full-Scope Polygraph (required at time of application) Bachelor's degree in a technical field or equivalent experience Experience supporting Avaya systems in secure, enterprise environments
The pay range for this opportunity is from $150,000 to $171,000 + performance-related bonus + benefits.
This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
Why Avaya?
At Avaya, you’ll join a team that’s shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industry’s best minds.
Apply now
and help power mission-critical communications that matter.
Experience
5 - 8 Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Footer
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer Networking Products, IT Services and IT Consulting, and Telecommunications Referrals increase your chances of interviewing at Avaya by 2x Sign in to set job alerts for “Customer Support Engineer” roles.
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Customer Support Engineer III
role at
Avaya 2 days ago Be among the first 25 applicants Join to apply for the
Customer Support Engineer III
role at
Avaya Get AI-powered advice on this job and more exclusive features. About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Job Description
Avaya is seeking a highly skilled
Customer Support Engineer
to provide expert-level, post-sales technical support for enterprise customers using Avaya’s communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and real-time troubleshooting across core platforms including
Avaya Communication Manager, Session/System Manager , and
Contact Center applications .
You’ll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in mission-critical environments.
Requirements
What You’ll Do
Provide remote technical support for Avaya software, hardware, and integrated systems Support customer installations, configurations, migrations, and upgrades Troubleshoot and resolve advanced issues with Avaya CM, Session Manager, and System Manager Work with third-party systems and support teams to ensure full-stack resolution Create and maintain high-quality documentation for incident management and technical resolutions Collaborate across engineering, product, and customer success teams Occasionally provide on-site support as required Mentor junior engineers and contribute to internal knowledge sharing
What You’ll Bring
5–8 years of experience in technical support or engineering Deep expertise with Avaya Communication Manager, SIP, and Contact Center solutions Strong knowledge of system integrations and VoIP architectures Excellent communication, problem-solving, and customer-facing skills Ability to manage high-pressure, time-sensitive issues with professionalism and poise
Must-Have Requirements
U.S. Citizenship Active Top-Secret SCI clearance with Full-Scope Polygraph (required at time of application) Bachelor's degree in a technical field or equivalent experience Experience supporting Avaya systems in secure, enterprise environments
The pay range for this opportunity is from $150,000 to $171,000 + performance-related bonus + benefits.
This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
Why Avaya?
At Avaya, you’ll join a team that’s shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industry’s best minds.
Apply now
and help power mission-critical communications that matter.
Experience
5 - 8 Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Footer
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer Networking Products, IT Services and IT Consulting, and Telecommunications Referrals increase your chances of interviewing at Avaya by 2x Sign in to set job alerts for “Customer Support Engineer” roles.
McLean, VA $110,000.00-$115,000.00 1 month ago Virginia, United States $54,000.00-$80,000.00 2 weeks ago Need Sr Desktop Support Tech - 100% ON SITE - Local to Richmond, VA
Arlington, VA $70,500.00-$88,100.00 1 day ago McLean, VA $110,000.00-$115,000.00 4 weeks ago Sr. Technical Support Engineer, US Government, VM Specialist
Christiansburg, VA $58,656.00-$63,000.00 2 weeks ago Sr. Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)
Senior Technical Support Engineer, US Government, XSIAM
Senior Technical Support Engineer, Focused Services
Team Lead & Sr. Application Support Engineer
Arlington, VA $165,000.00-$200,000.00 1 week ago Tier 1 Help Desk Engineer - Remote - (Charlottesville, VA)
Team Lead & Sr. Application Support Engineer
Sr. Technical Support Engineer, US Government, Strata
Sr. Technical Support Engineer, US Government, Strata (2pm to 11pm Central Time - Late Shift)
Sr. Technical Support Engineer, US Government, Strata
Resident Service Support Specialist (RS3) - (DWDM)
Network Engineer, Operations and Support
Network Engineer, Operations and Support (Labs)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr