Onsite Support Engineer - Onsite (FullTime)

Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2/L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Resolves and closes incidents/service requests as per help desk procedures & within SLA Escalates unresolved incidents/service requests within agreed timescales Communicates with client regarding incident progress Ensures tickets are updated at all times until issues are resolved Performs imaging/reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests