NESCO Inc
Job Summary:
The
Desktop Support
will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
If this sounds like you apply today!
Pay Rate:
$20-$22/hr Schedule:
M-F 8am-5pm (Fully Onsite); OT possible
Job Responsibilities: • Familiarity with Active Directory • Limited support for corporate mobile devices • Familiarity with cloud applications (Microsoft and 3rd party) • Troubleshooting Cisco VPN connectivity • Remediating/minimizing malicious code and computer viruses • Remote connection/utilization • Imaging and deploying PCs for end users • Asset lifecycle management skills • Various browser support (IE, Chrome, Safari, etc.) • Installation/configuration of various software packages • Installation/configuration of Security Software • Printer/driver troubleshooting & installation • IPT based Telephony Device Management • ServiceNow (ticket management) utilization • Deployment, configuration, and support of standard IP telephony • Hardware ordering and inventory management • Limited support for Mac OS and hardware • Works across the media team, corporate events, and IT for meeting support and problem resolution • Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems • Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group • Knowledge of conference room audio and display devices • Additional responsibilities as needed
Education and Experience: • Associate degree (preferred), minimum is HS Diploma or GED with relevant experience • At least 1- 3 years Hardware Experience (beyond imaging/deployment) • Preferred Certifications: CompTIA IT Fundamentals, CompTIA A+, CompTIA Cloud+, CompTIA Mobility+, CompTIA Network+, CompTIA Server+
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Desktop Support
will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
If this sounds like you apply today!
Pay Rate:
$20-$22/hr Schedule:
M-F 8am-5pm (Fully Onsite); OT possible
Job Responsibilities: • Familiarity with Active Directory • Limited support for corporate mobile devices • Familiarity with cloud applications (Microsoft and 3rd party) • Troubleshooting Cisco VPN connectivity • Remediating/minimizing malicious code and computer viruses • Remote connection/utilization • Imaging and deploying PCs for end users • Asset lifecycle management skills • Various browser support (IE, Chrome, Safari, etc.) • Installation/configuration of various software packages • Installation/configuration of Security Software • Printer/driver troubleshooting & installation • IPT based Telephony Device Management • ServiceNow (ticket management) utilization • Deployment, configuration, and support of standard IP telephony • Hardware ordering and inventory management • Limited support for Mac OS and hardware • Works across the media team, corporate events, and IT for meeting support and problem resolution • Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems • Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group • Knowledge of conference room audio and display devices • Additional responsibilities as needed
Education and Experience: • Associate degree (preferred), minimum is HS Diploma or GED with relevant experience • At least 1- 3 years Hardware Experience (beyond imaging/deployment) • Preferred Certifications: CompTIA IT Fundamentals, CompTIA A+, CompTIA Cloud+, CompTIA Mobility+, CompTIA Network+, CompTIA Server+
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.