Mindlance
Location: 100% Onsite - Fairport, NY
Schedule: M-F, 8-5 standard, OT possible
Interview Process: 2 rounds expected, 1st round video interview with hiring manager, 2nd round video panel interview with Corning team members
DOD Required - Candidates must be compliant with DOD requirements (US Persons). Work authorization sponsorship is not supported for this position.
Scope of Position: The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities: • Familiarity with Active Directory • Limited support for corporate mobile devices • Familiarity with cloud applications (Microsoft and 3rd party) • Troubleshooting Cisco VPN connectivity • Remediating/minimizing malicious code and computer viruses • Remote connection/utilization • Imaging and deploying PCs for end users • Asset lifecycle management skills • Various browser support (IE, Chrome, Safari, etc.) • Installation/configuration of various software packages • Installation/configuration of Security Software • Printer/driver troubleshooting & installation • IPT based Telephony Device Management • ServiceNow (ticket management) utilization • Deployment, configuration, and support of standard IP telephony • Hardware ordering and inventory management • Limited support for Mac OS and hardware • Additional responsibilities may include: o Documentation (records) management o On-boarding (Training) of new hires o Conference room support o Vendor engagement (as needed) o Project interaction/participation o Customer scheduling/follow-ups o End user equipment moves (disconnect/reconnect) o Cross-team interaction and collaboration o Standard device imaging via USB/PXE server(s) o Smart-Hands tasks/functions to physically assist other IT teams
Meeting Support: • Works across the media team, corporate events, and IT for meeting support and problem resolution. • Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. • Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group • Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below) • IT hardware installations • Corning IT supported equipment component removal and installation • Power cycling IT Equipment • Onsite/offsite technical assistance and troubleshooting • Providing remote console access • Escort IT Vendors for other IT Teams (where permitted) • Procurement of IT goods and services • Receiving/shipping of IT goods • Ensures discreet handling of all business and maintains the highest level of confidentiality • Prioritizes duties and works on several tasks simultaneously • Demonstrates flexibility and willingness to change priorities at a moment's notice
Education and Experience:
*Associate degree (preferred), minimum is HS Diploma or GED with relevant experience ** At least 1- 3 years Hardware Experience (beyond imaging/deployment)
Preferred Certifications: • CompTIA IT Fundamentals • CompTIA A+ • CompTIA Cloud+ • CompTIA Mobility+ • CompTIA Network+ • CompTIA Server+
**IMPORTANT** The candidate should also be aware of the following:
The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Schedule: M-F, 8-5 standard, OT possible
Interview Process: 2 rounds expected, 1st round video interview with hiring manager, 2nd round video panel interview with Corning team members
DOD Required - Candidates must be compliant with DOD requirements (US Persons). Work authorization sponsorship is not supported for this position.
Scope of Position: The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities: • Familiarity with Active Directory • Limited support for corporate mobile devices • Familiarity with cloud applications (Microsoft and 3rd party) • Troubleshooting Cisco VPN connectivity • Remediating/minimizing malicious code and computer viruses • Remote connection/utilization • Imaging and deploying PCs for end users • Asset lifecycle management skills • Various browser support (IE, Chrome, Safari, etc.) • Installation/configuration of various software packages • Installation/configuration of Security Software • Printer/driver troubleshooting & installation • IPT based Telephony Device Management • ServiceNow (ticket management) utilization • Deployment, configuration, and support of standard IP telephony • Hardware ordering and inventory management • Limited support for Mac OS and hardware • Additional responsibilities may include: o Documentation (records) management o On-boarding (Training) of new hires o Conference room support o Vendor engagement (as needed) o Project interaction/participation o Customer scheduling/follow-ups o End user equipment moves (disconnect/reconnect) o Cross-team interaction and collaboration o Standard device imaging via USB/PXE server(s) o Smart-Hands tasks/functions to physically assist other IT teams
Meeting Support: • Works across the media team, corporate events, and IT for meeting support and problem resolution. • Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. • Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group • Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below) • IT hardware installations • Corning IT supported equipment component removal and installation • Power cycling IT Equipment • Onsite/offsite technical assistance and troubleshooting • Providing remote console access • Escort IT Vendors for other IT Teams (where permitted) • Procurement of IT goods and services • Receiving/shipping of IT goods • Ensures discreet handling of all business and maintains the highest level of confidentiality • Prioritizes duties and works on several tasks simultaneously • Demonstrates flexibility and willingness to change priorities at a moment's notice
Education and Experience:
*Associate degree (preferred), minimum is HS Diploma or GED with relevant experience ** At least 1- 3 years Hardware Experience (beyond imaging/deployment)
Preferred Certifications: • CompTIA IT Fundamentals • CompTIA A+ • CompTIA Cloud+ • CompTIA Mobility+ • CompTIA Network+ • CompTIA Server+
**IMPORTANT** The candidate should also be aware of the following:
The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."